Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Creating Competitive Advantage with Multi-Channel

Sponsored · Your Podcast. Everywhere. Effortlessly. Share. Educate. Inspire. Entertain. You do you. We'll handle the rest. →
Avatar for Voxeo Voxeo
October 14, 2011
Technology
1
93

Creating Competitive Advantage with Multi-Channel

Clayton Reed, SVP Global Sales and Marketing

Avatar for Voxeo

Voxeo

October 14, 2011
Tweet

More Decks by Voxeo

See All by Voxeo
Rayo: Real-time Cloud Communications
Avatar for Voxeo kbmartin15
2
230
Mobility Outlook: HTML and native mobile
Avatar for Voxeo kbmartin15
1
93
The New HTML Standards
Avatar for Voxeo kbmartin15
1
110
Voice Biometrcis Panel with Intro by Dan Miller, Opus Research
Avatar for Voxeo kbmartin15
1
61
Tropo Customer Show and Tell
Avatar for Voxeo kbmartin15
1
110
Migrating Legacy Voice Apps - ARCA and Edify Conversion
Avatar for Voxeo kbmartin15
1
89
Migrating Legacy Voice Apps - PeriPro Converter
Avatar for Voxeo kbmartin15
1
82
What's New in Voxeo Prophecy?
Avatar for Voxeo kbmartin15
1
120
Building In-Browser Telephony Apps with Phono
Avatar for Voxeo kbmartin15
2
110

Other Decks in Technology

See All in Technology
Oracle Cloud Infrastructure(OCI)：Onboarding Session(はじめてのOCI/Oracle Supportご利⽤ガイド)
Avatar for oracle4engineer oracle4engineer
PRO
2
17k
GitHub Copilot CLI で Azure Portal to Bicep
Avatar for Yuta Matsumura tsubakimoto_s
0
290
Amazon Qはアマコネで頑張っています〜 Amazon Q in Connectについて〜
Avatar for Yuuki Yamashita yama3133
1
150
イベントで大活躍する電子ペーパー名札を作る（その２） 〜 M5PaperとM5PaperS3 〜 / IoTLT @ JLCPCB オープンハードカンファレンス
Avatar for you（@youtoy） you
PRO
0
210
Oracle AI Database@AWS：サービス概要のご紹介
Avatar for oracle4engineer oracle4engineer
PRO
3
2k
Astro Islandsの 内部実装を 「日本で一番わかりやすく」 ざっくり解説！
Avatar for Wu Kenji knj
0
320
How to install a gem
Avatar for André Arko indirect
0
1.9k
JEDAI認定プログラム JEDAI Order 2026 受賞者一覧 / JEDAI Order 2026 Winners
Avatar for Databricks Japan databricksjapan
0
400
Bref でサービスを運用している話
Avatar for Sugar Sato sgash708
0
200
CREがSLOを握ると 何が変わるのか
Avatar for neko maho nekomaho
0
210
サイボウズ 開発本部採用ピッチ / Cybozu Engineer Recruit
Avatar for Cybozu cybozuinsideout
PRO
10
76k
Kiro Meetup #7 Kiro アップデート (2025/12/15〜2026/3/20)
Avatar for Katz Ueno katzueno
2
270

Featured

See All Featured
Learning to Love Humans: Emotional Interface Design
Avatar for Aarron Walter aarron
275
41k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
Avatar for Eileen M. Uchitelle eileencodes
141
35k
Product Roadmaps are Hard
Avatar for C. Todd Lombardo iamctodd
PRO
55
12k
Into the Great Unknown - MozCon
Avatar for Noah Learner thekraken
40
2.3k
The agentic SEO stack - context over prompts
Avatar for schlessera schlessera
0
720
The SEO identity crisis: Don't let AI make you average
Avatar for Varn varn
0
430
The Impact of AI in SEO - AI Overviews June 2024 Edition
Avatar for Aleyda Solis aleyda
5
780
[Rails World 2023 - Day 1 Closing Keynote] - The Magic of Rails
Avatar for Eileen M. Uchitelle eileencodes
38
2.8k
How to Ace a Technical Interview
Avatar for Jacob Kaplan-Moss jacobian
281
24k
Thoughts on Productivity
Avatar for Jon Yablonski jonyablonski
75
5.1k
Reality Check: Gamification 10 Years Later
Avatar for Sebastian Deterding codingconduct
0
2.1k
How to train your dragon (web standard)
Avatar for Monica Dinculescu notwaldorf
97
6.6k

Transcript

  1. Creating Competitive Advantage with Voxeo Unified Customer Experience Clayton Reed,

    Voxeo SVP Global Sales and Marketing

  2. Why Unify Your Customer Experience? Source:  Source  Morgan  Stanley  

     

  3. Why Unify Your Customer Experience? Source:  Source  Morgan  Stanley  

     

  4. Why Unify Your Customer Experience? Source:  socialnomics.net  

  5. Why Unify Your Customer Experience? Source:  socialnomics.net  

  6. Why Unify Your Customer Experience?

  7. Why Unify Your Customer Experience?

  8. Voice... and Beyond

  9. Voice… and Beyond

  10. None

  11. Deliver a Consistent User Interface

  12. Unify the Customer Experience

  13. Cross-Channel Analytics

  14. Leverage Your Investment

  15. Reduced Customer Care Costs

  16. None
  17. None
  18. None

  19. Getting Started

  20. None