Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Creating Competitive Advantage with Multi-Channel

Avatar for Voxeo Voxeo
October 14, 2011
Technology
1
90

Creating Competitive Advantage with Multi-Channel

Clayton Reed, SVP Global Sales and Marketing

Avatar for Voxeo

Voxeo

October 14, 2011
Tweet

More Decks by Voxeo

See All by Voxeo
Rayo: Real-time Cloud Communications
Avatar for Voxeo kbmartin15
2
220
Mobility Outlook: HTML and native mobile
Avatar for Voxeo kbmartin15
1
90
The New HTML Standards
Avatar for Voxeo kbmartin15
1
100
Voice Biometrcis Panel with Intro by Dan Miller, Opus Research
Avatar for Voxeo kbmartin15
1
58
Tropo Customer Show and Tell
Avatar for Voxeo kbmartin15
1
100
Migrating Legacy Voice Apps - ARCA and Edify Conversion
Avatar for Voxeo kbmartin15
1
86
Migrating Legacy Voice Apps - PeriPro Converter
Avatar for Voxeo kbmartin15
1
80
What's New in Voxeo Prophecy?
Avatar for Voxeo kbmartin15
1
120
Building In-Browser Telephony Apps with Phono
Avatar for Voxeo kbmartin15
2
96

Other Decks in Technology

See All in Technology
マルチエージェントのチームビルディング_2025-10-25
Avatar for shino shinoyamada
0
230
今から間に合う re:Invent 準備グッズと現地の地図、その他ラスベガスを周る際の Tips/reinvent-preparation-guide
Avatar for emi emiki
0
140
SREのキャリアから経営に近づく - Enterprise Risk Managementを基に -
Avatar for shonansurvivors shonansurvivors
1
500
可観測性は開発環境から、開発環境にもオブザーバビリティ導入のススメ
Avatar for LayerX layerx
PRO
4
2.3k
文字列操作の達人になる ~ Kotlinの文字列の便利な世界 ~ - Kotlin fest 2025
Avatar for Tomoki Yamashita tomorrowkey
2
250
20251029_Cursor Meetup Tokyo ＃02_MK_「あなたのAI、私のシェル」 - プロンプトインジェクションによるエージェントのハイジャック
Avatar for Masayuki Kawakita mk0721
PRO
6
2.1k
AIがコードを書いてくれるなら、新米エンジニアは何をする？ / komekaigi2025
Avatar for Yukiya Nakagawa nkzn
21
15k
AIとの協業で実現！レガシーコードをKotlinらしく生まれ変わらせる実践ガイド
Avatar for ZOZO Developers zozotech
PRO
2
190
書籍『実践 Apache Iceberg』の歩き方
Avatar for Satoru Ishikawa ishikawa_satoru
0
330
AIの個性を理解し、指揮する
Avatar for shoota shoota
3
540
境界線が消える世界におけるQAエンジニアのキャリアの可能性を考える / Considering the Career Possibilities for QA Engineers
Avatar for miisan mii3king
2
100
Retrospectiveを振り返ろう
Avatar for なかしょ nakasho
0
140

Featured

See All Featured
Music & Morning Musume
Avatar for Bryan Veloso bryan
46
6.9k
Unsuck your backbone
Avatar for Amy Palamountain ammeep
671
58k
Refactoring Trust on Your Teams (GOTO; Chicago 2020)
Avatar for Rebecca Miller-Webster rmw
35
3.2k
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
Avatar for Sam Stephenson sstephenson
162
15k
Optimising Largest Contentful Paint
Avatar for Harry Roberts csswizardry
37
3.5k
VelocityConf: Rendering Performance Case Studies
Avatar for Addy Osmani addyosmani
333
24k
StorybookのUI Testing Handbookを読んだ
Avatar for Shingo Yamazaki zakiyama
31
6.3k
Evolution of real-time – Irina Nazarova, EuRuKo, 2024
Avatar for Irina Nazarova irinanazarova
9
1k
KATA
Avatar for Megan Lloyd mclloyd
PRO
32
15k
Six Lessons from altMBA
Avatar for Skipper Chong Warson skipperchong
29
4k
How to Think Like a Performance Engineer
Avatar for Harry Roberts csswizardry
27
2.2k
XXLCSS - How to scale CSS and keep your sanity
Avatar for Zaharenia Atzitzikaki sugarenia
249
1.3M

Transcript

  1. Creating Competitive Advantage with Voxeo Unified Customer Experience Clayton Reed,

    Voxeo SVP Global Sales and Marketing

  2. Why Unify Your Customer Experience? Source:  Source  Morgan  Stanley  

     

  3. Why Unify Your Customer Experience? Source:  Source  Morgan  Stanley  

     

  4. Why Unify Your Customer Experience? Source:  socialnomics.net  

  5. Why Unify Your Customer Experience? Source:  socialnomics.net  

  6. Why Unify Your Customer Experience?

  7. Why Unify Your Customer Experience?

  8. Voice... and Beyond

  9. Voice… and Beyond

  10. None

  11. Deliver a Consistent User Interface

  12. Unify the Customer Experience

  13. Cross-Channel Analytics

  14. Leverage Your Investment

  15. Reduced Customer Care Costs

  16. None
  17. None
  18. None

  19. Getting Started

  20. None