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ユーザーインタビューの落とし穴はこう飛び越えろ
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raisumm
September 14, 2018
Business
3
1.1k
ユーザーインタビューの落とし穴はこう飛び越えろ
s-dev talks 〜サービス開発勉強会〜 #3 「ユーザーインタビュー」
https://s-dev-talks.connpass.com/event/97558/
での発表資料
raisumm
September 14, 2018
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Transcript
ϢʔβʔΠϯλϏϡʔͷ མͱ݀͜͠͏ͯ͠ඈͼӽ͑Ζ ΫοΫύουגࣜձࣾങࣄۀ෦ দԬେี
ࣗݾհ w দԬେี w ΫοΫύου৽ଔ w Ͱ৽نϓϩδΣΫτ্ཱͪ͛Λͭ w ങࣄۀ෦ w
ϥούʔ
࣍ ং ࢲ͕ͨͪϢʔβʔΠϯλϏϡʔΛΔͷͳͥ ϢʔβʔΠϯλϏϡʔͷམͱ݀͠ ຊ ઃܭ ϦΫϧʔςΟϯά ΠϯλϏϡʔख๏ ੳ
ωΫετΞΫγϣϯ ݁
ࢲͨͪͳͥ ϢʔβʔΠϯλϏϡʔΛ͢Δͷ͔
͍ͦͦ͛ͨ͜͠ͱ͕͋Γ αʔϏεΛͭ͘Δ w࣮ݱ͍ͨ͠ະདྷ͕͋ΓɺαʔϏεΛͭ͘Δ ͜Ε͕త wΫοΫύουͷ߹ʮຖͷྉཧΛָ͠Έʹ͢Δʯ ͨΊʹϨγϐαʔϏεങαʔϏεΛ࡞͍ͬͯΔ
αʔϏεΛ࡞Δ͜ͱɺ ԾઆݕূͷαΠΫϧΛճ͢͜ͱ Ծઆ ݕূ
ϢʔβʔΠϯλϏϡʔݕূख๏ͷҰͭ Δ͜ͱ͕తͰͳ͍ Ծઆ ݕূ
༷ʑͳݕূํ๏ ྔతௐࠪ Ξϯέʔτ αʔϏεͷੳ ࣭తௐࠪ ߦಈ؍ ΠϯλϏϡʔ
ͳͥϢʔβʔΠϯλϏϡʔΛ બͿͷ͔ wʹදΕͯ͜ͳ͍ײߦಈΛ௫Ή͜ͱ͕ɺαʔϏεͰղ ܾ͢Δ͖՝ΛܾΊΔ্Ͱॏཁʹͳͬͯ͘Δ wಛʹαʔϏε্ཱͪ͛࣌ɺ1.'લࣈԿͳ͍
͔͠͠ ϢʔβʔΠϯλϏϡʔ͗͢͠Δ
ͳ͍ͥ͠ͷ͔ མͱ݀͠Ұཡ wΠϯλϏϡʔઃܭ ͖ͪΜͱ͠ͳ͍ͱऴΘͬͨޙനࠇ͔ͭͳ͍ wϦΫϧʔςΟϯά దͳਓΛݺΜͰ͘Δ͜ͱͷ͠͞ wΠϯλϏϡʔख๏ ͦͦਓͷΛҾ͖ग़͢ͷ͕͍͠ wੳ
Ͳ͏ͬͯੳ͢Ε͍͍ͷ͔ʜ wωΫετΞΫγϣϯ ੳͨ͠ޙͲ͏ͬͯωΫετΞΫγϣϯܾΊΕʜ
ϢʔβʔΠϯλϏϡʔͷམͱ݀͠Λ Ͳ͏ඈͼӽ͑ͨͷ͔
ઃܭ
ϢʔβʔΠϯλϏϡʔͷઃܭ త Ϣʔβʔͷੜ׆ΛΓ͍ͨͷ͔ɺΞϓϦͷςετΛ͍ͨ͠ͷ͔ ख๏ σϓεΠϯλϏϡʔͳͷ͔ɺάϧʔϓΠϯλϏϡʔͳͷ͔ ࣭ తΛຬ࣭͕ͨ͢Ͱ͖͍ͯ·͔͢
ϢʔβʔΠϯλϏϡʔઃܭ ৽نϓϩμΫτͷྫ త ΞϓϦͷϓϩτλΠϓΛ৮ͬͯΒ͍ɺཉ͕͠Δਓ͕͍Δ͔Ͳ͏͔Λς ετ ख๏ σϓεΠϯλϏϡʔ ࣭ ʮ͜ͷΞϓϦɺࠓ͙͢ਓʹקΊ͍ͯͩ͘͞ʯ ʮ͜ͷΞϓϦͱಉ͜͡ͱͬͯผͰͬͯ·͔͢
ʯ
ϦΫϧʔςΟϯά
ϦΫϧʔςΟϯά ࠓճͷతʹԊͬͨదͳਓ దͳਓΛ͖ͪΜͱεΫϦʔχϯάͰ͖͍ͯ·͔͢
ϦΫϧʔςΟϯά ৽نϓϩμΫτͷྫ wϢʔβʔ͞Μ͔Βͷհɹস͍͍ͬͯͱํࣜ ͱʹ͔͘ҰਓɺΞϓϦͷλʔήοτϢʔβʔΛݟ͚ͭɺͦͷਓʹ ಉ͜͡ͱΛΜͰͦ͏ͳਓΛհͯ͠Β͏ wࣄલΞϯέʔτͰεΫϦʔχϯά ଟ͘ͷਓʹΠϯλϏϡʔґཔΛ͛Δ߹ɺࣄલΞϯέʔτʹ ͑ͯΒ͔ͬͯͦ͜ΒϐοΫΞοϓ
ΠϯλϏϡʔख๏
ΠϯλϏϡʔख๏ w Ϣʔβʔ͞Μͷۓுɾܯռ৺ ৺Λ΄͙ٕ͢ज़Λ͍͑ͯΔ͔Ͳ͏͔ৄ͘͠ϥϙʔϧܗͰ w ࣗવͳঢ়گͷ࠶ݱ *5اۀͷΦϑΟεʹདྷΔ͜ͱओ්ͷΈͳ͞Μʹͱͬͯະ w ҰҰΛΒͳ͍ ࣭͢Δ͜ͱతͰͳ͘ɺಛఆͷςʔϚʹ͍ͭͯΓ͍ͨͣ
ΠϯλϏϡʔख๏ ۓுΛ΄͙͢ w͖ͪͬͱ໊Λͯࣗ͠ݾհ͢Δ wେਓͰΒͳ͍ wࣦྱͷͳ͍͕֨ͩɺͦ͢͠͏ͳ֨Λ͢Δ wࡶஊ͔ΒೖΔ ͜ͷਓࠓۓு͍ͯ͠ΔͳɺΈ͍ͨͳ͜ͱΛߟ͑ͳ͕Β΄͙͍ͯ͘͠
None
ΠϯλϏϡʔख๏ ࣗવͳঢ়گͷ࠶ݱ wձࣾͰΒͳ͍ ΧϑΣͳͲͰΔɻձࣾͰΔ߹ձٞࣨͰΒͳ͍ɻ wΧϝϥͰ͖Δ͚ͩখ͘͞ɺݟ͑ͳ͍Α͏ʹɺҧײͳ͍Α͏ ʹ
ΠϯλϏϡʔख๏ ϫϯςʔϚϫϯΫΤενϣϯ ฉ͖͍ͨςʔϚ͕͋ͬͨΒɺͦΕʹԊ࣭ͬͨΛҰͭߟ͍͑ͯ͘ ͦͷ࣭ͷฦ͔ΒͲΜͲΜ۷ΓԼ͍͛ͯ͘
None
ੳ
ੳ ͜Εͱ͋ΕͱͦΕ͕͔Γ·ͨ͠ͰऴΘͬͯ·ͤΜ͔ ઃܭஈ֊Ͱɺ͑Λग़͔ͨͬͨ͠ςʔϚʹ͍ͭͯͦΕͧΕͷͲΜ ͳ૬ؔؔͳͷ͔ཧ
None
ੳ ετʔϦʔͰཧ ʮ͜ͷਓɺ̋̋ͳਓͰ̋̋Λ͍ͨ͠ͳΓ͍͕ͨɺ̋̋Ͱ͖ͳ͍ ͷͰɺ ̋̋Λ͍ͯ͠Δʯͱ͍ͬͨετʔϦʔʹ·Ͱམͱ͠ࠐΉ
ωΫετΞΫγϣϯ
ωΫετΞΫγϣϯ ݁ہԿΛΕ͍͍ͷ͔ ͕ݟ͑ͯͳ͍ͰϢʔβʔΠϯλϏϡʔΛ ऴ͍͑ͯ·ͤΜ͔
ωΫετΞΫγϣϯ ετʔϦʔ͔ΒํΛܾΊΔ w͖ͬ͞࡞ͬͨετʔϦʔΛͱʹɺ·ͨ৽͍͠ԾઆΛ࡞Δ
݁
ϢʔβʔΠϯλϏϡʔʹࢁͷ མͱ͕݀͋͠Δ͕ɺ ඈͼӽ͑ͨઌʹๅ͕͋ΔͷͰͲΜ ͲΜऔΓΜͰ͍͖·͠ΐ͏
ࢀߟจݙ wϢʔβϏϦςΟΤϯδχΞϦϯά w69Ϧαʔνͷಓ۩ശ