Delivering (and requesting) feedback workshop

Delivering (and requesting) feedback workshop

There will absolutely be times when you need to give actionable, specific feedback to your teammates. And there will definitely be times that you need to hear some feedback, too. But humans are mostly bad at giving feedback, and we’re also really bad at preparing ourselves to receive it. This is true no matter the situation - hearing that we do something at home that drives our partner crazy, or our coworker, or our boss.

In this workshop, we’ll practice turning real-world stuff into specific, actionable feedback that has a good chance of landing. Attendees will even get to practice delivering it, to see how it feels and how to prepare for saying those words - they’ll leave this workshop ready to deliver specific, actionable, and easy-to-digest feedback.

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Lara Hogan

July 09, 2018
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Transcript

  1. Delivering (and requesting) feedback Lara Hogan @lara_hogan wherewithall.com/workshops/feedback/

  2. What was a recent ‘Hulk’ moment?

  3. Brain Chemistry

  4. None
  5. None
  6. Don’t worry, I got this!

  7. 6 Core Needs palomamedina.com/biceps/

  8. Belonging Community, connection 1

  9. Flickr: whisperwolf

  10. Improvement/ Progress Progress towards purpose, improving the lives of others

    2
  11. Choice Flexibility, autonomy, decision-making 3

  12. Equality/Fairness Access to resources & info, equal reciprocity 4

  13. Predictability Resources, time, direction, future challenges 5

  14. Significance Status, visibility, recognition 6

  15. Belonging Improvement/Progress Choice Equality/Fairness Predictability Significance

  16. Knowing and addressing someone’s core needs is a shortcut to

    making them feel understood and valued.
  17. Humans are bad at feedback

  18. We can get better at giving and receiving feedback.

  19. Good feedback is specific and actionable.

  20. Feedback equation

  21. observation of a behavior • Just the facts! • No

    assumptions of why they’re doing it • No opinions or judgments of this behavior
  22. observation of a behavior impact of behavior + • Choose

    an impact they care about • Make it measurable
  23. observation of a behavior impact of behavior question or request

    + +
  24. observation of a behavior impact of behavior question or request

    + +
  25. observation of a behavior impact of behavior question or request

    + +
  26. Bottom-line it.

  27. It can really help to practice giving feedback

  28. Ask about others’ preferred feedback medium and timing

  29. Remember to give positive feedback too!

  30. Prep your own brain to receive feedback.

  31. None
  32. Open Q&A! You can always email me: lara@wherewithall.com