Dealing with surprising human emotions - workshop

Dealing with surprising human emotions - workshop

Your teammates are guaranteed to have surprising reactions to things that happen in your work environment. How do you navigate it, understand it, and best support your teammate?

In this workshop, we’ll talk through humans’ six core needs in the workplace, what’s happening in our brains when we have surprising emotions, and how to recognize when your teammate is feeling some resistance or doubt. We’ll practice methods to unearth what might be behind those emotions, and we’ll cap it off by working through how to recover when you’ve triggered someone. Attendees will leave with tools and techniques to easily share with others so they, too, can know how to navigate these sticky moments.

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Lara Hogan

July 09, 2018
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Transcript

  1. Dealing with surprising human emotions Lara Hogan

  2. Ground Rules

  3. Stay curious! 1

  4. No open phones/laptops. 2

  5. Vegas rules for participants’ stories. 3

  6. What was a recent ‘Hulk’ moment?

  7. Find a partner! What was that Hulk moment? What made

    it so triggering? (2 minutes)
  8. Brain Chemistry

  9. None
  10. None
  11. Don’t worry, I got this!

  12. Core Needs 6 palomamedina.com/biceps/

  13. Belonging Community, connection 1

  14. Flickr: whisperwolf

  15. Improvement/ Progress Progress towards purpose, improving the lives of others

    2
  16. Choice Flexibility, autonomy, decision-making 3

  17. Equality/Fairness Access to resources & info, equal reciprocity 4

  18. Predictability Resources, time, direction, future challenges 5

  19. Significance Status, visibility, recognition 6

  20. Belonging Improvement/Progress Choice Equality/Fairness Predictability Significance

  21. With that same partner: Guess what BICEPS was triggered for

    your partner in their Hulk story Confirm if that was what they wrote down or not! (3 minutes)
  22. “Why is my teammate reacting so strongly?”

  23. Desk Moves #WOCinTech Chat

  24. Belonging Community, connection 1

  25. Improvement/ Progress Progress towards purpose, improving the lives of others

    2
  26. Choice Flexibility, autonomy, decision-making 3

  27. Equality/Fairness Access to resources & info, equal reciprocity 4

  28. Predictability Resources, time, direction, future challenges 5

  29. Significance Status, visibility, recognition 6

  30. Yo, what’s up?

  31. Resistance → Data

  32. Most common responses when a threat is detected

  33. 1. Doubt

  34. 1. Doubt 2. Avoid

  35. 1. Doubt 2. Avoid 3. Fight

  36. 1. Doubt 2. Avoid 3. Fight 4. Bond

  37. 1. Doubt 2. Avoid 3. Fight 4. Bond 5. Escape-route

  38. 1. Doubt 2. Avoid 3. Fight 4. Bond 5. Escape-route

    }Data
  39. Ask open questions! Spot some resistance ...

  40. Ask open questions! Spot some resistance Map to core need(s)

    Address core need(s)
  41. Worksheet Think of a situation recently where you felt very

    triggered by someone’s behavior (90 seconds)
  42. Circle 2-4 questions you would have appreciated before or after

    they triggered you (3 minutes)
  43. Find a new partner!

  44. Share with your partner just 2 questions you chose, and

    what made you choose them (3 minutes each)
  45. How do we recover when we trigger someone?

  46. “What we learned…” “What we’ll do…”

  47. “I see now that when ______ happened, we messed with

    ______. What if next time, we instead try ___________?”
  48. Caveat The goal is not 100% consensus 100% of the

    time
  49. Homework What’s one thing you want to take back to

    work and use right away?