Dealing with surprising human emotions - workshop

Your teammates are guaranteed to have surprising reactions to things that happen in your work environment. How do you navigate it, understand it, and best support your teammate?

In this workshop, we’ll talk through humans’ six core needs in the workplace, what’s happening in our brains when we have surprising emotions, and how to recognize when your teammate is feeling some resistance or doubt. We’ll practice methods to unearth what might be behind those emotions, and we’ll cap it off by working through how to recover when you’ve triggered someone. Attendees will leave with tools and techniques to easily share with others so they, too, can know how to navigate these sticky moments.

Transcript

1. Dealing with surprising human emotions Lara Hogan
2. Ground Rules
3. Stay curious! 1
4. No open phones/laptops. 2
5. Vegas rules for participants’ stories. 3
6. What was a recent ‘Hulk’ moment?
7. Find a partner! What was that Hulk moment? What made it so triggering? (2 minutes)
8. Brain Chemistry
11. Don’t worry, I got this!
12. Core Needs 6 palomamedina.com/biceps/
13. Belonging Community, connection 1
14. Flickr: whisperwolf
15. Improvement/ Progress Progress towards purpose, improving the lives of others 2
16. Choice Flexibility, autonomy, decision-making 3
17. Equality/Fairness Access to resources & info, equal reciprocity 4
18. Predictability Resources, time, direction, future challenges 5
19. Significance Status, visibility, recognition 6
20. Belonging Improvement/Progress Choice Equality/Fairness Predictability Significance
21. With that same partner: Guess what BICEPS was triggered for your partner in their Hulk story Confirm if that was what they wrote down or not! (3 minutes)
22. “Why is my teammate reacting so strongly?”
23. Desk Moves #WOCinTech Chat
24. Belonging Community, connection 1
25. Improvement/ Progress Progress towards purpose, improving the lives of others 2
26. Choice Flexibility, autonomy, decision-making 3
27. Equality/Fairness Access to resources & info, equal reciprocity 4
28. Predictability Resources, time, direction, future challenges 5
29. Significance Status, visibility, recognition 6
30. Yo, what’s up?
31. Resistance → Data
32. Most common responses when a threat is detected
33. 1. Doubt
34. 1. Doubt 2. Avoid
35. 1. Doubt 2. Avoid 3. Fight
36. 1. Doubt 2. Avoid 3. Fight 4. Bond
37. 1. Doubt 2. Avoid 3. Fight 4. Bond 5. Escape-route
38. 1. Doubt 2. Avoid 3. Fight 4. Bond 5. Escape-route }Data
39. Ask open questions! Spot some resistance ...
40. Ask open questions! Spot some resistance Map to core need(s) Address core need(s)
41. Worksheet Think of a situation recently where you felt very triggered by someone’s behavior (90 seconds)
42. Circle 2-4 questions you would have appreciated before or after they triggered you (3 minutes)
43. Find a new partner!
44. Share with your partner just 2 questions you chose, and what made you choose them (3 minutes each)
45. How do we recover when we trigger someone?
46. “What we learned…” “What we’ll do…”
47. “I see now that when ______ happened, we messed with ______. What if next time, we instead try ___________?”
48. Caveat The goal is not 100% consensus 100% of the time
49. Homework What’s one thing you want to take back to work and use right away?