Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Dealing with surprising human emotions - workshop

Dealing with surprising human emotions - workshop

Your teammates are guaranteed to have surprising reactions to things that happen in your work environment. How do you navigate it, understand it, and best support your teammate?

In this workshop, we’ll talk through humans’ six core needs in the workplace, what’s happening in our brains when we have surprising emotions, and how to recognize when your teammate is feeling some resistance or doubt. We’ll practice methods to unearth what might be behind those emotions, and we’ll cap it off by working through how to recover when you’ve triggered someone. Attendees will leave with tools and techniques to easily share with others so they, too, can know how to navigate these sticky moments.

Lara Hogan

July 09, 2018
Tweet

More Decks by Lara Hogan

Other Decks in Education

Transcript

  1. Dealing with surprising
    human emotions
    Lara Hogan

    View Slide

  2. Ground Rules

    View Slide

  3. Stay curious!
    1

    View Slide

  4. No open
    phones/laptops.
    2

    View Slide

  5. Vegas rules for
    participants’ stories.
    3

    View Slide

  6. What was a recent
    ‘Hulk’ moment?

    View Slide

  7. Find a partner!
    What was that Hulk moment?
    What made it so triggering?
    (2 minutes)

    View Slide

  8. Brain Chemistry

    View Slide

  9. View Slide

  10. View Slide

  11. Don’t worry,
    I got this!

    View Slide

  12. Core Needs
    6
    palomamedina.com/biceps/

    View Slide

  13. Belonging
    Community, connection
    1

    View Slide

  14. Flickr: whisperwolf

    View Slide

  15. Improvement/
    Progress
    Progress towards purpose,
    improving the lives of others
    2

    View Slide

  16. Choice
    Flexibility, autonomy,
    decision-making
    3

    View Slide

  17. Equality/Fairness
    Access to resources & info,
    equal reciprocity
    4

    View Slide

  18. Predictability
    Resources, time, direction,
    future challenges
    5

    View Slide

  19. Significance
    Status, visibility, recognition
    6

    View Slide

  20. Belonging
    Improvement/Progress
    Choice
    Equality/Fairness
    Predictability
    Significance

    View Slide

  21. With that same partner:
    Guess what BICEPS was triggered for
    your partner in their Hulk story
    Confirm if that was what
    they wrote down or not!
    (3 minutes)

    View Slide

  22. “Why is my teammate
    reacting so strongly?”

    View Slide

  23. Desk Moves
    #WOCinTech Chat

    View Slide

  24. Belonging
    Community, connection
    1

    View Slide

  25. Improvement/
    Progress
    Progress towards purpose,
    improving the lives of others
    2

    View Slide

  26. Choice
    Flexibility, autonomy,
    decision-making
    3

    View Slide

  27. Equality/Fairness
    Access to resources & info,
    equal reciprocity
    4

    View Slide

  28. Predictability
    Resources, time, direction,
    future challenges
    5

    View Slide

  29. Significance
    Status, visibility, recognition
    6

    View Slide

  30. Yo, what’s
    up?

    View Slide

  31. Resistance → Data

    View Slide

  32. Most common responses
    when a threat is detected

    View Slide

  33. 1. Doubt

    View Slide

  34. 1. Doubt
    2. Avoid

    View Slide

  35. 1. Doubt
    2. Avoid
    3. Fight

    View Slide

  36. 1. Doubt
    2. Avoid
    3. Fight
    4. Bond

    View Slide

  37. 1. Doubt
    2. Avoid
    3. Fight
    4. Bond
    5. Escape-route

    View Slide

  38. 1. Doubt
    2. Avoid
    3. Fight
    4. Bond
    5. Escape-route
    }Data

    View Slide

  39. Ask open questions!
    Spot some
    resistance
    ...

    View Slide

  40. Ask open questions!
    Spot some
    resistance
    Map to
    core
    need(s)
    Address
    core
    need(s)

    View Slide

  41. Worksheet
    Think of a situation recently
    where you felt very triggered
    by someone’s behavior
    (90 seconds)

    View Slide

  42. Circle 2-4 questions
    you would have
    appreciated before or after
    they triggered you
    (3 minutes)

    View Slide

  43. Find a new partner!

    View Slide

  44. Share with your partner just
    2 questions you chose,
    and what made you choose them
    (3 minutes each)

    View Slide

  45. How do we recover when
    we trigger someone?

    View Slide

  46. “What we learned…”
    “What we’ll do…”

    View Slide

  47. “I see now that when ______
    happened, we messed with
    ______. What if next time, we
    instead try ___________?”

    View Slide

  48. Caveat
    The goal is not 100% consensus
    100% of the time

    View Slide

  49. Homework
    What’s one thing you want to take
    back to work and use right away?

    View Slide