Shining a light on the dark side of community management

Going cloud, migration, GDPR, compliance…. All topics which touch on the same question: How do you do community management for IBM Connections? From getting insight into what’s there, to how it’s being managed as well as to how to take measures to get things to change. What does IBM Connections offer you for this and what other options are out there? This interactive session goes into what things customers are working on to tackle these topics. We will discuss existing use cases at various customers, what the options are and what your organization is doing about it. So this won’t be just a session to listen but also a session to actively participate in discussing the problems you face and the solutions you’ve found to tackle them. Sharing and learning from others who face the same challenges you do at a daily basis.

Transcript

1. Make Your Data Work For You
   Shining a light on the dark side
   of community management Femke Goedhart
   panagenda
   Photo by William White on Unsplash
   

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2. Propagating & Stimulating
   usage (communication,
   training, adoption, etc.)
   Reporting on usage (justification)
   Housekeeping
   Preventing misuse, abuse, unwanted behavior
   Responsibilities for an adoption consultant
   Photo by Hello I'm Nik on Unsplash
   

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3. Photo by Clark Tibbs on Unsplash
   

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4. https://indebuurt.nl/nijmegen/genieten-van/bouwdorpen-in-nijmegen~9441/3/
   When
   you
   leave
   users to
   it…
   

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5. Not
   seeing
   the
   forest
   for the
   trees…
   Photo by Steven Kamenar on Unsplash
   

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6. Cleanup
   Archiving
   Migrations
   GDPR…
   Photo by Inbetween Architects on Unsplash
   

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7. MAKE IT ACTIONABLE…
   Photo by Jungwoo Hong on Unsplash
   HAVE INSIGHT…
   Photo by Ugo ° on Unsplash
   

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8. GDPR… a real life customer example
   23K+ Communities, who is
   responsible to say they
   are GDPR compliant?
   Dear users, are you
   working GDPR compliant?
   Ehh…. I dunno, am I? What
   about the communities I work
   in, that’s not just me!
   Owner: Ehh….
   Ask community owners for
   GDPR compliance check!
   What about Communities
   without owner?
   ?
   I’m not responsible!
   ('inadvertent’ owner)
   What about archiving
   rules & regulations?
   ?
   ……
   YES
   NO
   Community remains
   WHO IS
   RESPONSIBLE?!
   Remove
   7K
   X
   V
   Hey! You deleted
   MY community!?!?
   

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9. What RESTORE options do
   we have in case it’s
   needed…?
   • Private but with members
   • Private without members
   • Restricted with members
   • Restricted without members but with visitors
   • Public with members
   • Public without members but with visitors
   900 Communities, without an owner…
   Remove?
   X WHAT ABOUT…
   archiving rules &
   regulations?
   WHO DO YOU ASK?
   Members?
   Department head? (of whom??)
   Active users?
   Former Owners?
   Ownerless communities
   WHO SAYS SO?
   IT?
   Management?
   Photo by Hunters Race on Unsplash
   

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10. Fleeting owners syndrome…
    Community owners
    GDPR
    Hey, wait…!
    You point owners at their responsibility (like GDPR) and suddenly
    they all flee, leaving the last unfortunate one stuck with the buck as
    the last owner can’t remove ownership for himself….
    

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11. Some of the risks and challenges identified
    • Ownerless communities, how do you determine who should take over?
    • Communities with only one owner, do you force them to assign a backup?
    • Communities without activity, do we keep them or not?
    • How to Archive Communities?
    • Move/Merge content, what options are there?
    • How do you contact owners/members? Mail, status updates, other?
    • …
    

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12. MAKE IT ACTIONABLE…
    Photo by Jungwoo Hong on Unsplash
    HAVE INSIGHT…
    Photo by Ugo ° on Unsplash
    

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13. What is available to get analytical information?
    Analytics in Connections:
    • Metrics (Front end for Elasticsearch/Cognos)
    • Server Metrics (just some global numbers)
    • Wsadmin command (administrator)
    • SQL queries in the database (Off the deep end… and badly documented)
    Third party tools:
    • Kudos Analytics (ISW)
    • ConnectionsExpert (panagenda)
    • Social Intranet Analytics für HCL Connections (Mindlab)
    Administration tools:
    • ICXT (Formerly IC360)
    • CAT
    • DomainPatrol Social
    

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14. Metrics https:///metrics
    So what if I want to see
    all?
    

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15. Server metrics
    High level numbers, no
    details…
    

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16. Wsadmin Command
    • Can get an export of community data...
    – Display name and directory UUID of the user who last modified the community
    – Date and time when the community was created
    – List of tags associated with the community
    – Community visibility type (public, publicinviteonly, or private)
    – Community name
    – Total number of members in the community (including owners and members)
    – Date and time that the community was last modified
    – Community description
    – Display name and directory UUID of the user who created the community
    https://www.ibm.com/support/knowledgecenter/en/SSYGQH_6.0.0/admin/admin/t_admin_communities_generate_hashmaps.html
    {lastModBy=[John Smith, 76982F24-BCC0-4D11-0083-242F9876C0BC], created=10/5/10
    9:59:41 PM EDT, tags=[tag1, tag2, tag3], type=public, name=Marketing Community
    uuid=3e5ecf96-1cf8-4da4-b8bb-87d61e80299b, memberSize=12, lastMod=10/5/10
    9:59:41 PM EDT, description=Community used by Marketing folks for brain storming
    strategies for new products., createdBy=[John Smith, 76982F24-BCC0-4D11-0083-
    242F9876C0BC]}
    Still no details on
    things like usage…
    And how good are your
    excel skills?
    

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17. Screenprints CE, KA & SA
    Web session based…
    Event & log based…
    

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18. !
    You can simply select and
    copy to excel…. But only per
    page so with 23K
    communities this is
    tedious….
    

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19. MAKE IT ACTIONABLE…
    Photo by Jungwoo Hong on Unsplash
    HAVE INSIGHT…
    Photo by Ugo ° on Unsplash
    

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20. Admin tools (ICXT, CAT & DomainPatrol Social)
    

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21. Challenge…
    - Address users based on: Role, Activity, Seniority, etc.
    - Repeatable / Scheduled
    - Self-evaluating (what is happening and who should
    know)
    - Get users to take responsibility
    

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22. WHO SHOULD MANDATE:
    USER or ADMIN?
    (AND HOW DO YOU GET THEM TO DO IT?)
    Photo by Hunters Race on Unsplash
    

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23. Photo by Dylan Gillis on Unsplash
    

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24. Femke Goedhart
    Business Consultant
    panagenda
    Mail: Femke.Goedhart@panagenda.com
    LinkedIn: https://www.linkedin.com/in/femkegoedhart/
    Twitter: @FemkeGoedhart
    

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25. PLATINUM SPONSOR
    PLATINUM SPONSORS
    GOLD SPONSORS
    SILVER SPONSORS
    BRONZE SPONSORS SPEEDSPONSORING BEER SPONSOR
    

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