Leaders as Builders of Culture

Weera Kasetsin
LINE Thailand / Engineering Office / Director of Engineering

https://linedevday.linecorp.com/2021/ja/sessions/124
https://linedevday.linecorp.com/2021/en/sessions/124
https://linedevday.linecorp.com/2021/ko/sessions/124

Transcript

2. Culture
3. What is the culture Culture (/ˈkʌltʃər/) is an umbrella term which encompasses the social behavior and norms found in human societies
4. Why culture is importance
5. How can you finish the marathon
6. How can you finish the marathon - Finishing the marathon needs the right practice and behavior - Finishing 10km at fastest pace is different from finishing 42.195km - Different goal, different actions
7. Engineering Mission and Goal Our mission is to use our skills and technologies to help LINE users to have a better life and opportunity through our products and services
8. Tip #1 Understand your company goal first
9. How to build the culture
10. Trail Run - Know the route is importance - The route helps you to create the running plan - Finishing trail run needs the plan - Know the plan helps you to know what you need to prepare
11. Key Strategies to Achieve Our Goal - Having secure and safe working environment - Continuous improvement through the constructive feedback - Build teams to be agile and excellence
12. Tip #2 Understand steps to achieve the goal
13. Define core values
14. Define core values for your organization - Integrity - Boldness - Honesty - Trust - Accountability - Commitment to Customers - Passion - Fun - Humility - Continuous Learning - Ownership - Constant Improvement - Leadership - Diversity - Innovation - Quality - Teamwork - Simplicity
15. Define core values for your organization - Repeat core values by yourself again, again, and again - Don’t evaluate those core values at the leader position, but be at the member of the organization position
16. Tip #3-1 Think about core values at the working level, not leader
17. Tip #3-2 Two words is better than single word
18. What, Why, and How The core values of Engineering Team at LINE Thailand
19. #1 – Accept Failures
20. #1 – Accept Failures - Secure and safe environment that the failure is acceptable will increase the level of creativity - We want to safe environment that allows our engineers can try new things
21. #1 – Accept Failures - As a leader, don’t let them blame themselves for the mistake by helping them to fix the mistake together with them - Don’t blame and punish your people when they made a mistake on their work
22. #2 – Open and Respect
23. #2 – Open and Respect - Our engineer has one common mindset, it is ownership in the product - There are chances that some feedback could lead to the bad atmosphere and moral
24. #2 – Open and Respect - When people respect each other, feedback will be the constructive feedback that is acceptable for the people - This value will increase the level of sharing ideas and creativity that can improve the product and service
25. #2 – Open and Respect - To build this core value, we need more leaders and facilitators to observe and support - As a leader, coach other leaders and TPM (at LINE) to understand this value is essential
26. #3 – Foster Trust
27. #3 – Foster Trust - Excellent in our skills is essential in our job - If you are excellent in your job, people will trust in you - Get trust from people around with your contribution and your work
28. #3 – Foster Trust - When you can trust each other, the level of agility in the organization will be increased and the working process can be reduced - Your team can go faster and farther
29. #3 – Foster Trust - As a leader (in tech company), don’t stop learn coding - Show them you can read their code, you can help to investigate the production issue by reading the application log
30. #4 – Show Me Your Code
31. #4 – Show Me Your Code - People can accept your comment if you come with the solution to improve it - It increases the level of collaboration across teams, contribution, and critical thinking that drive the success of the product development
32. #4 – Show Me Your Code - It also helps to reduce the moral, increase trust, create learning environment, and collaboration across teams
33. #4 – Show Me Your Code - It also helps to reduce the moral, increase trust, create learning environment, and collaboration across teams - As a leader, always prove your feedback and comment with concrete suggestion and solution
34. Tip #4-1 Communicate core values continuously
35. Tip #4-2 You cannot do it alone, You need more leaders
36. All Tips - Understand your company goal first - Understand steps to achieve the goal - Think about core values at the working level, not leader level - Two words is better than single word - Communicate core values continuously - You cannot do it alone, you need more leaders
37. Thank you