Process and Collaboration from a Designer's Perspective - Workshop

UX Alive Berlin 2017 - 3h Workshop
http://uxalive.com/

"Ever wondered what role the Designer has in an Agile Team? Is he part of it? Is he outside of it? Is he considered a Stakeholder? In this workshop we will discuss the Designer’s role in an Agile Process and how to work with or in an Agile Team."

What topics will be covered?
Agile, Design, Practical Design Methods, Creative Design Process, Collaboration, Team Dynamics, Discovery Phase Best Practices.

How does this work?
"We will run a simulation with the participants on a concrete Challenge. While going through its phases we will discuss and highlight the Collaboration with other Roles".

By Yvonne Fissel & Lydia Selimalhigazi

Transcript

1. PROCESS &
   COLLABORATION
   LET’S TALK ABOUT…
   FROM A DESIGNER’S PERSPECTIVE
   

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2. WHAT CHALLENGES DID YOU
   FACE WHEN COLLABORATING
   WITH OTHER ROLES?
   PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE ROUND OF QUESTIONS
   _
   What were the
   issues?
   _
   What was the
   context?
   _
   Which other
   roles?
   _
   What were the
   effects on the
   project?
   

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3. COLLABORATION IN OR
   WITH AN AGILE TEAM
   PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE ROUND OF QUESTIONS
   _
   How do you imagine collaboration in/with an Agile team?
   

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4. WHAT AGILE PRINCIPLES
   AND VALUES
   DO YOU KNOW?
   PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
   

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5. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
   _
   Work at a
   sustainable pace
   _
   Don’t expect
   instant perfection
   _
   … And
   constructive
   feedback
   _
   Permission to fail
   _
   Transparency
   _
   Cross-functional
   team
   _
   Working
   collaboratively,
   iteratively, in
   parallel
   _
   Take time to
   reflect on what
   happened and
   why and to
   change root
   causes for
   problems
   _
   Few Handoffs
   _
   Get early
   feedback…
   _
   Communication,
   respect and
   exchange
   

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6. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
   _
   Work at a
   sustainable pace
   _
   Don’t expect
   instant perfection
   _
   … And
   constructive
   feedback
   _
   Permission to fail
   _
   Transparency
   _
   Cross-functional
   team
   _
   Working
   collaboratively,
   iteratively, in
   parallel
   _
   Take time to
   reflect on what
   happened and
   why and to
   change root
   causes for
   problems
   _
   Few Handoffs
   _
   Get early
   feedback…
   _
   Communication,
   respect and
   exchange
   

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7. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
   _
   Work at a
   sustainable pace
   _
   Don’t expect
   instant perfection
   _
   … And
   constructive
   feedback
   _
   Permission to fail
   _
   Transparency
   _
   Cross-functional
   team
   _
   Working
   collaboratively,
   iteratively, in
   parallel
   _
   Take time to
   reflect on what
   happened and
   why and to
   change root
   causes for
   problems
   _
   Few Handoffs
   _
   Get early
   feedback…
   _
   Communication,
   respect and
   exchange
   

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8. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
   _
   Work at a
   sustainable pace
   _
   Don’t expect
   instant perfection
   _
   … And
   constructive
   feedback
   _
   Permission to fail
   _
   Transparency
   _
   Cross-functional
   team
   _
   Working
   collaboratively,
   iteratively, in
   parallel
   _
   Take time to
   reflect on what
   happened and
   why and to
   change root
   causes for
   problems
   _
   Few Handoffs
   _
   Get early
   feedback…
   _
   Communication,
   respect and
   exchange
   

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9. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
   _
   Work at a
   sustainable pace
   _
   Don’t expect
   instant perfection
   _
   … And
   constructive
   feedback
   _
   Permission to fail
   _
   Transparency
   _
   Cross-functional
   team
   _
   Working
   collaboratively,
   iteratively, in
   parallel
   _
   Take time to
   reflect on what
   happened and
   why and to
   change root
   causes for
   problems
   _
   Few Handoffs
   _
   Get early
   feedback…
   _
   Communication,
   respect and
   exchange
   CONVERSATION
   SHARED PROBLEM
   STATEMENTS
   COLLABORATION
   COLLABORATIVE DESIGN PROCESS
   TRUST
   RESPECT
   ^^^ your most
   powerful tool!
   

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10. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
    _
    Work at a
    sustainable pace
    _
    Don’t expect
    instant perfection
    _
    … And
    constructive
    feedback
    _
    Permission to fail
    _
    Transparency
    _
    Cross-functional
    team
    _
    Working
    collaboratively,
    iteratively, in
    parallel
    _
    Take time to
    reflect on what
    happened and
    why and to
    change root
    causes for
    problems
    _
    Few Handoffs
    _
    Get early
    feedback…
    _
    Communication,
    respect and
    exchange
    COLLABORATIVE DESIGN PROCESS
    

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11. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DOUBLE DIAMOND
    DESIGN PROCESS
    

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12. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    UNDERSTAND
    THE PROBLEM
    1 2
    PROBLEM
    SPACE
    SOLUTION
    SPACE
    FIND A SOLUTION
    TOGETHER
    

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13. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DEVELOP DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH
    

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14. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DEVELOP DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    

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15. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DEVELOP DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    SPECIFIC
    PROBLEMS
    

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16. SPECIFIC
    PROBLEMS
    PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    

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17. SPECIFIC
    PROBLEMS
    PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    _
    Specific
    solutions
    PROTOTYPES
    

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18. SPECIFIC
    PROBLEMS
    PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    _
    Specific
    solutions
    PROTOTYPES
    

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19. SPECIFIC
    PROBLEMS
    PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    _
    Specific
    solutions
    PROTOTYPES
    

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20. SPECIFIC
    PROBLEMS
    PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    _
    Specific
    solutions
    PROTOTYPES
    

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21. DESIGN EXERCISE
    IT’S TIME FOR A…
    _
    Please grab a
    copy of working
    material.
    _
    One copy per
    person.
    _
    Find a partner to
    work with.
    _
    Find a space to
    talk and draw.
    

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22. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS
    GENERAL PROBLEM
    STATEMENT
    

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23. REDESIGN THE
    BUYING-EXPERIENCE
    OF RUNNING SHOES
    FOR YOUR PARTNER
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES GROUPS OF 2 PARTNERS
    _
    Your mission
    BASED ON MATERIAL
    

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24. DISCOVER DEFINE DEVELOP DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    Human-centered
    Design RESEARCH
    DISCOVER
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
    

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25. _
    Understand your
    customer’s
    problems.
    _
    Go for quantity.
    Don’t judge.
    _
    Be open.
    Be curious.
    _
    Method:
    Interviews.
    STEP 1
    GAIN EMPATHY
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES INTERVIEW YOUR PARTNER - 8 MIN / 4 MIN EACH
    BASED ON MATERIAL
    

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26. _
    Get to know and
    gain empathy for
    your partner
    _
    Ask them to tell
    you about the
    last time they
    bought running
    shoes
    _
    What was
    difficult about
    finding and
    buying the
    shoes?
    _
    Take notes of
    what is
    interesting or
    surprising
    YOUR TURN!
    FIRST ROUND OF INTERVIEWS
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES INTERVIEW YOUR PARTNER - 8 MIN / 4 MIN EACH
    BASED ON MATERIAL
    

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27. _
    Dig deeper
    _
    Ask “why?” often
    _
    Follow up on
    what intrigued
    you earlier
    _
    Understand the
    details
    YOUR TURN!
    SECOND ROUND OF INTERVIEWS
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES INTERVIEW YOUR PARTNER - 6 MIN / 3 MIN EACH
    BASED ON MATERIAL
    

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28. IMPROVE COLLABORATION
    DURING THE DISCOVERY
    PHASE?
    _
    Agile Values?
    _
    Why?
    HOW MIGHT WE…
    _
    Who?
    _
    How?
    

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29. IMPROVE COLLABORATION
    DURING THE DISCOVERY
    PHASE?
    _
    Agile Values?
    Transparency.
    User Centricity.
    Do the RIGHT
    thing.
    Collaboration.
    _
    Why?
    Get team buy-in.
    Have a shared
    understanding of
    the problem.
    Improve later
    collaboration.
    HOW MIGHT WE…
    _
    Who?
    UX
    UI
    Researchers
    Product
    Engineers
    _
    How?
    Collaborative
    Interviews.
    Share Interview
    Results.
    Invite whole team
    to interviews
    

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30. DISCOVER DEFINE DEVELOP DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    DEFINE
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
    

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31. _
    What is your
    partner’s goal?
    _
    What are your
    partner’s wishes
    _
    What are your
    partner’s
    emotions?
    _
    What are your
    findings?
    CAPTURE FINDINGS
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES REFRAME THE PROBLEM - CAPTURE 3 MIN
    BASED ON MATERIAL
    

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32. _
    Select the most
    compelling goal
    and most
    interesting insight
    _
    It should feel like
    a problem worth
    tackling
    _
    This is the
    statement you
    are going to
    address with your
    design
    _
    This is your point
    of view
    DEFINE PROBLEM STATEMENT
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES REFRAME THE PROBLEM - DEFINE 3 MIN
    BASED ON MATERIAL
    

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33. IMPROVE COLLABORATION
    DURING THE DEFINITION
    PHASE?
    _
    Who?
    _
    How?
    _
    Agile Values?
    _
    Why?
    HOW MIGHT WE…
    

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34. DISCOVER DEFINE DEVELOP DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    SPECIFIC
    PROBLEMS
    SPECIFIC PROBLEMS
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
    

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35. SPECIFIC
    PROBLEMS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    DEVELOP
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
    

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36. _
    Sketch at least 5
    radical ways to
    meet your user’s
    needs
    _
    Go for volume,
    not refined ideas
    _
    Be visual rather
    than descriptive
    _
    Go crazy! Don’t
    restraint yourself
    SKETCH IDEAS
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES IDEATE - SKETCH 5 MIN
    BASED ON MATERIAL
    

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37. _
    This is another
    opportunity to
    learn about your
    partner’s feelings
    and views ;)
    _
    Fight the urge to
    explain or justify
    your ideas and
    listen to your
    partner
    _
    Observe your
    partner’s
    reactions and
    answer questions
    _
    Ask them what
    they like/dislike
    and gather new
    insights
    SHARE AND CAPTURE FEEDBACK
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES IDEATE - FEEDBACK 10 MIN / 5 MIN EACH
    BASED ON MATERIAL
    

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38. _
    What did you
    learn from both
    your partner and
    the solutions you
    generated
    _
    Sketch a new
    idea - it might be
    an iteration from
    a previous idea or
    something new
    _
    Your previous
    problem
    statement may
    change to
    incorporate new
    findings
    _
    How will your
    idea be
    incorporate in the
    context of your
    partner’s life?
    ITERATE BASED ON FEEDBACK
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES ITERATE - 3 MIN
    BASED ON MATERIAL
    

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39. COLLABORATION DURING
    THE DEVELOPMENT PHASE
    _
    …
    _
    …
    _
    ….
    _
    ….
    HOW WOULD YOU IMPROVE?
    

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40. SPECIFIC
    PROBLEMS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    _
    Specific
    solutions
    PROTOTYPES
    DELIVER
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
    

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41. _
    Create a physical
    solution your
    partner can test.
    Use whatever
    material available,
    even space
    _
    Be creative and
    inventive, your
    partner must be
    able to interact
    with the
    prototype
    _
    Be scrappy and
    quick but make
    sure to create
    something your
    partner can react
    to
    _
    You can decide to
    test just one
    aspect or the
    overall solution
    BUILD YOUR SOLUTION
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES BUILD - 7 MIN
    BASED ON MATERIAL
    

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42. _
    Share and collect
    feedback on what
    worked and what
    could be
    improved
    _
    When you test,
    LET GO. Don’t
    get attached to
    your prototype
    _
    Remember: the
    insights and
    feedback the
    prototype
    generates are the
    important bits
    _
    Don’t defend
    your prototype
    but watch your
    partner testing it
    and get feedback
    …AND NOW TEST IT
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES TEST - 8 MIN / 4 MIN EACH
    BASED ON MATERIAL
    

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43. COLLABORATION DURING
    THE DELIVERY PHASE
    _
    …
    _
    …
    _
    ….
    _
    ….
    HOW WOULD YOU IMPROVE?
    

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44. SPECIFIC
    PROBLEMS
    DOUBLE DIAMOND DESIGN PROCESS
    DISCOVER DEFINE DELIVER
    GENERAL PROBLEM
    STATEMENT
    SPECIFIC
    SOLUTIONS
    _
    User-centred
    Empathetic RESEARCH INSIGHTS
    _
    Needs/Values
    Touch Points
    _
    Brainstorm
    DEVELOP
    IDEATION
    _
    Specific
    solutions
    PROTOTYPES
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
    

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45. _
    How did talking
    with your partner
    informed your
    design
    _
    What was the
    impact of testing
    and receiving
    feedback?
    _
    What was the
    most challenging
    part?
    _
    How would you
    incorporate other
    team members?
    REFLECTION AND TAKEAWAYS
    DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES GROUP GATHER AND DEBRIEF
    BASED ON MATERIAL
    

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