Process and Collaboration from a Designer's Perspective - Workshop

UX Alive Berlin 2017 - 3h Workshop
http://uxalive.com/

"Ever wondered what role the Designer has in an Agile Team? Is he part of it? Is he outside of it? Is he considered a Stakeholder? In this workshop we will discuss the Designer’s role in an Agile Process and how to work with or in an Agile Team."

What topics will be covered?
Agile, Design, Practical Design Methods, Creative Design Process, Collaboration, Team Dynamics, Discovery Phase Best Practices.

How does this work?
"We will run a simulation with the participants on a concrete Challenge. While going through its phases we will discuss and highlight the Collaboration with other Roles".

By Yvonne Fissel & Lydia Selimalhigazi

Transcript

1. PROCESS & COLLABORATION LET’S TALK ABOUT… FROM A DESIGNER’S PERSPECTIVE
2. WHAT CHALLENGES DID YOU FACE WHEN COLLABORATING WITH OTHER ROLES? PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE ROUND OF QUESTIONS _ What were the issues? _ What was the context? _ Which other roles? _ What were the effects on the project?
3. COLLABORATION IN OR WITH AN AGILE TEAM PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE ROUND OF QUESTIONS _ How do you imagine collaboration in/with an Agile team?
4. WHAT AGILE PRINCIPLES AND VALUES DO YOU KNOW? PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES
5. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES _ Work at a sustainable pace _ Don’t expect instant perfection _ … And constructive feedback _ Permission to fail _ Transparency _ Cross-functional team _ Working collaboratively, iteratively, in parallel _ Take time to reflect on what happened and why and to change root causes for problems _ Few Handoffs _ Get early feedback… _ Communication, respect and exchange
6. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES _ Work at a sustainable pace _ Don’t expect instant perfection _ … And constructive feedback _ Permission to fail _ Transparency _ Cross-functional team _ Working collaboratively, iteratively, in parallel _ Take time to reflect on what happened and why and to change root causes for problems _ Few Handoffs _ Get early feedback… _ Communication, respect and exchange
7. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES _ Work at a sustainable pace _ Don’t expect instant perfection _ … And constructive feedback _ Permission to fail _ Transparency _ Cross-functional team _ Working collaboratively, iteratively, in parallel _ Take time to reflect on what happened and why and to change root causes for problems _ Few Handoffs _ Get early feedback… _ Communication, respect and exchange
8. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES _ Work at a sustainable pace _ Don’t expect instant perfection _ … And constructive feedback _ Permission to fail _ Transparency _ Cross-functional team _ Working collaboratively, iteratively, in parallel _ Take time to reflect on what happened and why and to change root causes for problems _ Few Handoffs _ Get early feedback… _ Communication, respect and exchange
9. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES _ Work at a sustainable pace _ Don’t expect instant perfection _ … And constructive feedback _ Permission to fail _ Transparency _ Cross-functional team _ Working collaboratively, iteratively, in parallel _ Take time to reflect on what happened and why and to change root causes for problems _ Few Handoffs _ Get early feedback… _ Communication, respect and exchange CONVERSATION SHARED PROBLEM STATEMENTS COLLABORATION COLLABORATIVE DESIGN PROCESS TRUST RESPECT ^^^ your most powerful tool!
10. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE AGILE PRINCIPLES _ Work at a sustainable pace _ Don’t expect instant perfection _ … And constructive feedback _ Permission to fail _ Transparency _ Cross-functional team _ Working collaboratively, iteratively, in parallel _ Take time to reflect on what happened and why and to change root causes for problems _ Few Handoffs _ Get early feedback… _ Communication, respect and exchange COLLABORATIVE DESIGN PROCESS
11. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DOUBLE DIAMOND DESIGN PROCESS
12. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS UNDERSTAND THE PROBLEM 1 2 PROBLEM SPACE SOLUTION SPACE FIND A SOLUTION TOGETHER
13. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DEVELOP DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH
14. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DEVELOP DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points
15. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DEVELOP DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points SPECIFIC PROBLEMS
16. SPECIFIC PROBLEMS PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION
17. SPECIFIC PROBLEMS PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION _ Specific solutions PROTOTYPES
18. SPECIFIC PROBLEMS PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION _ Specific solutions PROTOTYPES
19. SPECIFIC PROBLEMS PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION _ Specific solutions PROTOTYPES
20. SPECIFIC PROBLEMS PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION _ Specific solutions PROTOTYPES
21. DESIGN EXERCISE IT’S TIME FOR A… _ Please grab a copy of working material. _ One copy per person. _ Find a partner to work with. _ Find a space to talk and draw.
22. PROCESS & COLLABORATION FROM A DESIGNER PERSPECTIVE DOUBLE DIAMOND DESIGN PROCESS GENERAL PROBLEM STATEMENT
23. REDESIGN THE BUYING-EXPERIENCE OF RUNNING SHOES FOR YOUR PARTNER DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES GROUPS OF 2 PARTNERS _ Your mission BASED ON MATERIAL
24. DISCOVER DEFINE DEVELOP DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ Human-centered Design RESEARCH DISCOVER DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
25. _ Understand your customer’s problems. _ Go for quantity. Don’t judge. _ Be open. Be curious. _ Method: Interviews. STEP 1 GAIN EMPATHY DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES INTERVIEW YOUR PARTNER - 8 MIN / 4 MIN EACH BASED ON MATERIAL
26. _ Get to know and gain empathy for your partner _ Ask them to tell you about the last time they bought running shoes _ What was difficult about finding and buying the shoes? _ Take notes of what is interesting or surprising YOUR TURN! FIRST ROUND OF INTERVIEWS DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES INTERVIEW YOUR PARTNER - 8 MIN / 4 MIN EACH BASED ON MATERIAL
27. _ Dig deeper _ Ask “why?” often _ Follow up on what intrigued you earlier _ Understand the details YOUR TURN! SECOND ROUND OF INTERVIEWS DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES INTERVIEW YOUR PARTNER - 6 MIN / 3 MIN EACH BASED ON MATERIAL
28. IMPROVE COLLABORATION DURING THE DISCOVERY PHASE? _ Agile Values? _ Why? HOW MIGHT WE… _ Who? _ How?
29. IMPROVE COLLABORATION DURING THE DISCOVERY PHASE? _ Agile Values? Transparency. User Centricity. Do the RIGHT thing. Collaboration. _ Why? Get team buy-in. Have a shared understanding of the problem. Improve later collaboration. HOW MIGHT WE… _ Who? UX UI Researchers Product Engineers _ How? Collaborative Interviews. Share Interview Results. Invite whole team to interviews
30. DISCOVER DEFINE DEVELOP DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points DEFINE DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
31. _ What is your partner’s goal? _ What are your partner’s wishes _ What are your partner’s emotions? _ What are your findings? CAPTURE FINDINGS DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES REFRAME THE PROBLEM - CAPTURE 3 MIN BASED ON MATERIAL
32. _ Select the most compelling goal and most interesting insight _ It should feel like a problem worth tackling _ This is the statement you are going to address with your design _ This is your point of view DEFINE PROBLEM STATEMENT DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES REFRAME THE PROBLEM - DEFINE 3 MIN BASED ON MATERIAL
33. IMPROVE COLLABORATION DURING THE DEFINITION PHASE? _ Who? _ How? _ Agile Values? _ Why? HOW MIGHT WE…
34. DISCOVER DEFINE DEVELOP DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points SPECIFIC PROBLEMS SPECIFIC PROBLEMS DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
35. SPECIFIC PROBLEMS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION DEVELOP DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
36. _ Sketch at least 5 radical ways to meet your user’s needs _ Go for volume, not refined ideas _ Be visual rather than descriptive _ Go crazy! Don’t restraint yourself SKETCH IDEAS DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES IDEATE - SKETCH 5 MIN BASED ON MATERIAL
37. _ This is another opportunity to learn about your partner’s feelings and views ;) _ Fight the urge to explain or justify your ideas and listen to your partner _ Observe your partner’s reactions and answer questions _ Ask them what they like/dislike and gather new insights SHARE AND CAPTURE FEEDBACK DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES IDEATE - FEEDBACK 10 MIN / 5 MIN EACH BASED ON MATERIAL
38. _ What did you learn from both your partner and the solutions you generated _ Sketch a new idea - it might be an iteration from a previous idea or something new _ Your previous problem statement may change to incorporate new findings _ How will your idea be incorporate in the context of your partner’s life? ITERATE BASED ON FEEDBACK DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES ITERATE - 3 MIN BASED ON MATERIAL
39. COLLABORATION DURING THE DEVELOPMENT PHASE _ … _ … _ …. _ …. HOW WOULD YOU IMPROVE?
40. SPECIFIC PROBLEMS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION _ Specific solutions PROTOTYPES DELIVER DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
41. _ Create a physical solution your partner can test. Use whatever material available, even space _ Be creative and inventive, your partner must be able to interact with the prototype _ Be scrappy and quick but make sure to create something your partner can react to _ You can decide to test just one aspect or the overall solution BUILD YOUR SOLUTION DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES BUILD - 7 MIN BASED ON MATERIAL
42. _ Share and collect feedback on what worked and what could be improved _ When you test, LET GO. Don’t get attached to your prototype _ Remember: the insights and feedback the prototype generates are the important bits _ Don’t defend your prototype but watch your partner testing it and get feedback …AND NOW TEST IT DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES TEST - 8 MIN / 4 MIN EACH BASED ON MATERIAL
43. COLLABORATION DURING THE DELIVERY PHASE _ … _ … _ …. _ …. HOW WOULD YOU IMPROVE?
44. SPECIFIC PROBLEMS DOUBLE DIAMOND DESIGN PROCESS DISCOVER DEFINE DELIVER GENERAL PROBLEM STATEMENT SPECIFIC SOLUTIONS _ User-centred Empathetic RESEARCH INSIGHTS _ Needs/Values Touch Points _ Brainstorm DEVELOP IDEATION _ Specific solutions PROTOTYPES DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES
45. _ How did talking with your partner informed your design _ What was the impact of testing and receiving feedback? _ What was the most challenging part? _ How would you incorporate other team members? REFLECTION AND TAKEAWAYS DESIGN THINKING EXERCISE: BUYING NEW RUNNING SHOES GROUP GATHER AND DEBRIEF BASED ON MATERIAL