Prototyping and testing

9d6c9ebfd653b263a0ed9b5041fd6bf8?s=47 Martin Jordan
February 18, 2017

Prototyping and testing

Presentation for Service Jam London

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Martin Jordan

February 18, 2017
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Transcript

  1. PROTOTYPING AND TESTING SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN

  2. None
  3. WHAT • Think with your hands • Draft the service

    proposition • Fail forward, together SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN
  4. WHY • Create a common understanding
 • Communicate the idea

    others • Test ideas with users • Develop co-ownership with peers SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN
  5. HOW • Use imperfect placeholders • Create multiple versions •

    Build, test, learn – and then again SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN
  6. HOW • Build it big • Build it small •

    Draw the flow
 • Act it out SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN
  7. SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN Draw a storyboard

  8. SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN Record a service

    walk-through
  9. SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN Act it out

  10. SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN Build another thing

  11. SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN Scale things

  12. HOW Test service prototype with its intended users Don’t be

    defensive about your design or let others conduct testing Don’t identify yourself as the product’s designer to avoid inhibiting testers Iterate on findings (you seldom get it right the first time) Let user ‘speak out loud’ – and record it Video tape usage of physical & interaction prototypes Take notes of comments clarifying questions after completing test Ask yourself ‘why’ to understand reasons for problems Prioritise feedback by criticality, create action list SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN
  13. SERVICE JAM LONDON, 18 FEBRUARY 2017 @MARTIN_JORDAN TIME TO GET

    HANDS-ON!