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Scaling user-centred design in government / d.confestival 2017

9d6c9ebfd653b263a0ed9b5041fd6bf8?s=47 Martin Jordan
September 14, 2017

Scaling user-centred design in government / d.confestival 2017

Government embraces a ‘users first’ approach to designing and building services and the Government Digital Service provides the guidance, tools and standards to help government do this. There are now over 500 designers across the UK government. In order
to continue scaling a ‘users first’ approach we need even more designers to work in the civil service and we need to work better together across departments. Building capabilities across government is one way we are working on these challenges.

Kara Kane and Martin Jordan used this deck in a talk at the d.confestival in September 2017.


Martin Jordan

September 14, 2017


  1. Scaling user- centred design in government

  2. Kara Kane Community Manager for User Centred Design, @KaraKane_KK Martin

 Head of Service Design, @Martin_Jordan
  3. Guten Tag!

  4. GDS GDS Who we are What we do How we

    are doing it
  5. GDS GDS 10 heads of design 600 designers across government

  6. GDS GDS + 2000 content designers + 700 user researchers

  7. None
  8. None
  9. GDS

  10. GDS

  11. GDS

  12. None
  13. Service designers

  14. Interaction designers

  15. Graphic designers

  16. Content designers

  17. User researchers

  18. GDS GDS How we work

  19. GDS GDS

  20. None
  21. GDS GDS How we do things at scale

  22. GDS Building communities

  23. GDS GDS Providing training

  24. GDS Developing patterns

  25. GDS Offering guidance

  26. GDS Sharing learnings

  27. GDS Printing propaganda

  28. GDS Printing propaganda

  29. GDS Investing in culture

  30. GDS GDS What’s next

  31. GDS Scaling professions

  32. GDS Making it an inclusive and attractive place to work

  33. GDS Improving education

  34. GDS

  35. Thanks!
 Kara Kane Martin Jordan
 @karakane_kk @martin_jordan