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Scaling user-centred design in government / d.confestival 2017

Martin Jordan
September 14, 2017

Scaling user-centred design in government / d.confestival 2017

Government embraces a ‘users first’ approach to designing and building services and the Government Digital Service provides the guidance, tools and standards to help government do this. There are now over 500 designers across the UK government. In order
to continue scaling a ‘users first’ approach we need even more designers to work in the civil service and we need to work better together across departments. Building capabilities across government is one way we are working on these challenges.

Kara Kane and Martin Jordan used this deck in a talk at the d.confestival in September 2017.

Martin Jordan

September 14, 2017
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Transcript

  1. Scaling user-
    centred design in
    government

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  2. Kara Kane
    Community Manager for User Centred
    Design, @KaraKane_KK
    Martin Jordan

    Head of Service Design, @Martin_Jordan

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  3. Guten Tag!

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  4. GDS
    GDS
    Who we are
    What we do
    How we are doing it

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  5. GDS
    GDS
    10 heads of design

    600 designers across government

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  6. GDS
    GDS
    + 2000 content designers

    + 700 user researchers

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  7. View Slide

  8. View Slide

  9. GDS

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  10. GDS

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  11. GDS

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  12. View Slide

  13. Service designers

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  14. Interaction designers

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  15. Graphic designers

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  16. Content designers

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  17. User researchers

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  18. GDS
    GDS
    How we work

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  19. GDS
    GDS

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  20. View Slide

  21. GDS
    GDS
    How we do things at scale

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  22. GDS
    Building communities

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  23. GDS
    GDS
    Providing training

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  24. GDS
    Developing patterns

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  25. GDS
    Offering guidance

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  26. GDS
    Sharing learnings

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  27. GDS
    Printing propaganda

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  28. GDS
    Printing propaganda

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  29. GDS
    Investing in culture

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  30. GDS
    GDS
    What’s next

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  31. GDS
    Scaling professions

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  32. GDS
    Making it an inclusive
    and attractive place
    to work

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  33. GDS
    Improving education

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  34. GDS

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  35. Thanks!


    Kara Kane Martin Jordan

    @karakane_kk @martin_jordan

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