knowledge of systems operations as well as network, applications and workstation services to deliver high quality client solutions. Professional knowledge is usually related to incumbent's position, team and department. He or she understands and ensures compliance of one or more Systems Management Control (SMC) disciplines." IBM Global Services: System Management Professional System Management professional February 1999 - January 2007 (8 years) System Management and Network Support for the IBM, SSD Buildings in San Jose. Responsibility involvement in the following: System and Network analysis/support/problems determinations for LAN/hubs/routers/Customer connectivity, and network focal point. Manage problem queue, answer hotline calls and update problem records. Producing Network reports. IBM I/T Specialist July 1998 - December 1999 (1 year 6 months) Application Development & Maintenance, IBM, Domestic Billing Systems supporting AT&T ,Santa Clara California Lucent Technologies Account at the Lucent Technologies site. Responsibility involvement in the following projects: WEB/E-COMMERCE Project: Business Functions analysis, documentation, web design and web coding to integrate/replace a domestic billing business applications into web-enabled applications. IBM - Internet Services West, Mountain View site Assignment Application Development&Maintenance,Testing, Web design, E- commerce February 1999 - April 1999 (3 months) Mountain View California IBM - Internet Services West, Mountain View site Assignment 2/18/99 - 4/14/99 Application Development, Web design, E-commerce project responsibility involvement in the following: Transforming a legacy domestic billing applications into web-based applications. Connected Web pages, JAVA classes and methods. Designing, coding, testing, and documentation Page 4 of 5