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Resume

Fran
June 29, 2019

 Resume

Resume

Fran

June 29, 2019
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  1. Contact [email protected] www.linkedin.com/in/franis (LinkedIn) app.box.com/ s/819lbmlqgnv57eekn6wxulnj0xjlffox (Other) app.box.com/s/ zxcqjcj6yyv18sdemvsdbstrna5abn9a (Other)

    app.box.com/s/ ppinpi7cu5sdw384z8hpyk8caw95tnl0 (Personal) Top Skills http://www-03.ibm.com/ systems/support/storage/ssic/ interoperability.wss Information Technology Networking Languages English (Native or Bilingual) Honors-Awards anonymous Francis A Elrayes looking for a new project opportunity in the areas of Information systems for a new assignments. San Francisco Bay Area Summary Hi..I'm looking for a new opportunity in the area for a new assignment. Please contact me if interested. Experience Present Activities: Assistant project managers for small projects / private labs. Assistant Project Managers April 2014 - Present IBM Order Management fulfillment logistics scheduler assistant project manager May 2007 - April 2014 (7 years) Silicon Valley IBM supply chain: order management fulfillment Professional 7 years "ISC-Customer Order Scheduling Availability . Simulation . Order Scheduling ISC-Manufacturing Schedule Orders for Production  Translate Marketing to Manufacturing  Order Management  Production Planning Build Order  Floor Control  Control Material Flow  Manage Physical Inventory ISC-Common Services Reporting & Analysis ISC-Distribution Shipping Fulfillment's objective is to support revenue growth by focusing on our customers and delivering on their expectations, providing fulfillment services that surpass the competition, and aligning our process to support IBM's strategy." IBM Systems Management Professional Page 1 of 5
  2. July 1998 - April 2014 (15 years 10 months) Silicon

    Valley "The major responsibilities of the Systems Management Professional encompasses Service Delivery, Delivery Operations and may include: recovery plan and procedures for major systems. - Operates central and/or distributed computer systems. - Designs, implements and coordinates less complex systems solutions. - Resolves problems for basic systems, networks and applications. - Performs vendor management as required. - Implements, maintains or directs the business recovery plan and procedures for major systems. - Supports or leads the coordination of the processing environment and software distribution, upgrades and maintenance. - Plans and coordinates the work efforts and assignments with I/O sub-systems and system peripherals. - Assumes additional responsibilities as assigned." IBM Position Title Systems Management Professional July 1998 - April 2014 (15 years 10 months) silicon valley "Environment: Understands and applies professional knowledge within the systems management discipline to support the attainment of team and department objectives. Requires the ability to absorb information technology concepts in developing skills. Communication/Negotiation: Develops documentation for small projects. Creates presentations to technical and managerial staff, as required. Negotiates with peers Page 2 of 5
  3. and occasionally with customers, to implement technical solutions. Interfaces effectively

    with support organizations. Problem Solving: Demonstrates analytical ability and creativity in resolving first and second level problems for systems, networks, and applications and in the design, implementation and coordination of solutions to ensure systems performance issues are resolved. Handles all routine problems or routes them to a more knowledgeable I/T professional. Designs and implements security tools and applications within the systems management organization. Acts as interface to functions and locations for systems and procedures. Coordinates change control and problem management. Provides support for new business opportunities. May provide technical assistance to other team members, as required. Procedural decisions and tasks affect and influence single project, or team members. Responsible for customer satisfaction on assigned projects but has limited influence on overall customer satisfaction. Assists in team planning and some project planning. Contributes to the morale of team members." IBM Position Title Systems Management Professional July 1998 - May 2007 (8 years 11 months) silicon valley "Job Family 24A Technical Services Typical roles/positions include, but are not limited to, the following: console operations, production control, print operations, change/problem management, facility management, medial library management, deskside support, software distribution, IO/IAS/Security administration. The Systems Management professional provides services to install, operate and maintain complex centralized and/or distributed computer systems in a multi-vendor operating environment. Activities may include designing, implementing and coordinating solutions to ensure acceptable performance levels with proven and advanced systems technologies. Overall, works on professional level projects; work is often reviewed for developmental purposes. Page 3 of 5
  4. The Systems Management Professional draws on his or her professional

    knowledge of systems operations as well as network, applications and workstation services to deliver high quality client solutions. Professional knowledge is usually related to incumbent's position, team and department. He or she understands and ensures compliance of one or more Systems Management Control (SMC) disciplines." IBM Global Services: System Management Professional System Management professional February 1999 - January 2007 (8 years) System Management and Network Support for the IBM, SSD Buildings in San Jose. Responsibility involvement in the following: System and Network analysis/support/problems determinations for LAN/hubs/routers/Customer connectivity, and network focal point. Manage problem queue, answer hotline calls and update problem records. Producing Network reports. IBM I/T Specialist July 1998 - December 1999 (1 year 6 months) Application Development & Maintenance, IBM, Domestic Billing Systems supporting AT&T ,Santa Clara California Lucent Technologies Account at the Lucent Technologies site. Responsibility involvement in the following projects: WEB/E-COMMERCE Project: Business Functions analysis, documentation, web design and web coding to integrate/replace a domestic billing business applications into web-enabled applications. IBM - Internet Services West, Mountain View site Assignment Application Development&Maintenance,Testing, Web design, E- commerce February 1999 - April 1999 (3 months) Mountain View California IBM - Internet Services West, Mountain View site Assignment 2/18/99 - 4/14/99 Application Development, Web design, E-commerce project responsibility involvement in the following: Transforming a legacy domestic billing applications into web-based applications. Connected Web pages, JAVA classes and methods. Designing, coding, testing, and documentation Page 4 of 5
  5. of Web designs. Added common Netscape Application Server (NAS) tags

    Added Web Application Framework tags to connect the web designs to the databases.Business Functions analysis, documentation, web design and web coding to integrate Education California State University Bachelor of Arts, Management Information Systems (Business Admin) · (1998) Cypress College · (1994) Cypress College Associates of Science Degree, Engineering · (1994) Cypress College Page 5 of 5