Expectation, Delight and Indifference: Tools for Improving the WordPress User Experience

Expectation, Delight, and Indifference Tools for improving user experience Natalie
MacLees Purple Pen Productions @nataliemac Monday, October 7, 13

Happiness Monday, October 7, 13

Experience Monday, October 7, 13

Mindfulness Flow Meaning Monday, October 7, 13

dissatisfaction delight effort basic expectations performance payoff delighters Kano Model
Monday, October 7, 13

Two Audiences site owners end users Monday, October 7, 13

End Users • How will they... • read your content?
• listen to or watch multimedia? • navigate? • contact you? • search? • share and bookmark? • comment? • subscribe? Monday, October 7, 13

Typography Monday, October 7, 13

CHAPTER I Down the Rabbit-Hole Alice was beginning to get
very tired of sitting by her sister on the bank, and of having nothing to do: once or twice she had peeped into the book her sister was reading, but it had no pictures or conversations in it, `and what is the use of a book,' thought Alice `without pictures or conversation?' So she was considering in her own mind (as well as she could, for the hot day made her feel very sleepy and stupid), whether the pleasure of making a daisy-chain would be worth the trouble of getting up and picking the daisies, when suddenly a White Rabbit with pink eyes ran close by her. There was nothing so very remarkable in that; nor did Alice think it so very much out of the way to hear the Rabbit say to itself, `Oh dear! Oh dear! I shall be late!' (when she thought it over afterwards, it occurred to her that she ought to have wondered at this, but at the time it all seemed quite natural); but when the Rabbit actually took a watch out of its waistcoat-pocket, and looked at it, and then hurried on, Alice started to her feet, for it flashed across her mind that she had never before seen a rabbit with either a waistcoat-pocket, or a watch to take out of it, and burning with curiosity, she ran across the field after it, and fortunately was just in time to see it pop down a large rabbit-hole under the hedge. In another moment down went Alice after it, never once considering how in the world she was to get out again. The rabbit-hole went straight on like a tunnel for some way, and then dipped suddenly down, so suddenly that Alice had not a moment to think about stopping herself before she found herself falling down a very deep well. Monday, October 7, 13

very tired of sitting by her sister on the bank, and of having nothing to do: once or twice she had peeped into the book her sister was reading, but it had no pictures or conversations in it, ànd what is the use of a book,' thought Alice `without pictures or conversation?' So she was considering in her own mind (as well as she could, for the hot day made her feel very sleepy and stupid), whether the pleasure of making a daisy-chain would be worth the trouble of getting up and picking the daisies, when suddenly a White Rabbit with pink eyes ran close by her. There was nothing so very remarkable in that; nor did Alice think it so very much out of the way to hear the Rabbit say to itself, Òh dear! Oh dear! I shall be late!' (when she thought it over afterwards, it occurred to her that she ought to have wondered at this, but at the time it all seemed quite natural); but when the Rabbit actually took a watch out of its waistcoat-pocket, and looked at it, and then hurried on, Alice started to her feet, for it flashed across her mind that she had never before seen a rabbit with either a waistcoat-pocket, or a watch to take out of it, and burning with curiosity, she ran across the field after it, and fortunately was just in time to see it pop down a large rabbit-hole under the hedge. In another moment down went Alice after it, never once considering how in the world she was to get out again. The rabbit-hole went straight on like a tunnel for some way, and then dipped suddenly down, so suddenly that Alice had not a moment to think about stopping herself before she found herself falling down a very deep well. Monday, October 7, 13

very tired of sitting by her sister on the bank, and of having nothing to do: once or twice she had peeped into the book her sister was reading, but it had no pictures or conversations in it, `and what is the use of a book,' thought Alice `without pictures or conversation?' So she was considering in her own mind (as well as she could, for the hot day made her feel very sleepy and stupid), whether the pleasure of making a daisy-chain would be worth the trouble of getting up and picking the daisies, when suddenly a White Rabbit with pink eyes ran close by her. Monday, October 7, 13

Down the Rabbit-Hole Alice was beginning to get very tired
of sitting by her sister on the bank, and of having nothing to do: once or twice she had peeped into the book her sister was reading. The Pool of Tears 'Curiouser and curiouser!' cried Alice (she was so much surprised, that for the moment she quite forgot how to speak good English). A Caucus-Race and a Long Tale They were indeed a queer-looking party that assembled on the bank--the birds with draggled feathers, the animals with their fur clinging close to them, and all dripping wet, cross, and uncomfortable. Monday, October 7, 13

Fitt’s Law Monday, October 7, 13

Buy now! Buy now! Monday, October 7, 13

Home Blog About Contact Home Blog About Contact nav li
{ padding: 0.25em 1em; } nav a { display: block; padding: 0.25em 1em; } Monday, October 7, 13

Forms Monday, October 7, 13

Findability Monday, October 7, 13

http://mydomain.com/?p=234 http://mydomain.com/cute-animals/my-new-puppy Monday, October 7, 13

Navigation Monday, October 7, 13

.current-page-ancestor, .current-menu-ancestor, .current-menu-item, .current-page-item { /* Style the current item
in the menu! */ } Monday, October 7, 13

Search Monday, October 7, 13

Search Results for “cute puppies” <h1>Search results for <?php the_search_query();
?></h1> Monday, October 7, 13

Multimedia Monday, October 7, 13

http://brianshim.com/webtricks/style-the-wordpress-3-6-media-player/ Monday, October 7, 13

Flow Monday, October 7, 13

Reduce clutter Monday, October 7, 13

Design for zero Monday, October 7, 13

Site Owners • How will they... • add new content?
• edit existing content? • get help? • contact you? • organize content? • use WordPress? • change menus? • update widgets? Monday, October 7, 13

Just-Right Access Monday, October 7, 13

Logging In Monday, October 7, 13

http://mysite.com/wp-login.php http://mysite.com/wp-admin http://mysite.com/login RewriteRule ^login$ http://yoursite.com/wp-login.php [NC,L] Monday, October 7,
13

Custom Admin Monday, October 7, 13

Managing Pages Monday, October 7, 13

Providing Help Monday, October 7, 13

SEO & Analytics Monday, October 7, 13

Backups & Security Monday, October 7, 13

It doesn’t stop there Monday, October 7, 13

It’s about people Monday, October 7, 13

Thank you Monday, October 7, 13

Expectation, Delight and Indifference: Tools fo...

Expectation, Delight and Indifference: Tools for Improving the WordPress User Experience

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