Upgrade to Pro — share decks privately, control downloads, hide ads and more …

[Brew City UX] Lean Usability Testing for Teams

[Brew City UX] Lean Usability Testing for Teams

Usability testing is a critical step in creating a successful product. However, we may find ourselves hitting roadblocks when trying to do it. “UX doesn’t have enough time to create the design AND test the product,” and “we don’t want to test too early in the process,” are both excuses we’ve used or heard for not doing usability testing. One solution? Lean usability testing.

Lean usability testing introduces lean UX principles — testing early and often, reducing waste and collaboration, to name a few — to the traditional usability testing process. We’ll explore the value behind going lean and explain what a sample lean usability test looks like. We'll lay out a plan for how to facilitate your own usability tests and discover why it’s important to include your team and stakeholders in the process. If you're not doing usability testing now, this talk will help get you started without the need for a big budget or fancy usability lab.

Rachel Krause

April 11, 2018
Tweet

More Decks by Rachel Krause

Other Decks in Technology

Transcript

  1. LEAN USABILITY TESTING
    FOR TEAMS

    View Slide

  2. WHY DOESN’T
    IT HAPPEN?

    View Slide

  3. TESTING IS HARD
    We don’t have the time.
    We don’t have the resources.
    We can’t afford to change what’s done.
    We’re scared of what users will say.

    View Slide

  4. UX RESPONSIBILITIES
    User Research
    Information Architecture
    Content Strategy
    Interaction Design
    Visual Design
    Prototyping
    Front-End Development
    Usability Testing

    View Slide

  5. IN A PERFECT WORLD…
    You get to use a badass testing facility.

    View Slide

  6. IN REALITY…

    View Slide

  7. IN A PERFECT WORLD…
    Users are plentiful and easy to find.

    View Slide

  8. IN REALITY…

    View Slide

  9. IN A PERFECT WORLD…
    Everything goes smoothly and your participants know
    exactly what to expect.

    View Slide

  10. IN REALITY…

    View Slide

  11. THIS IS HARD

    View Slide

  12. LEAN USABILITY
    TESTING

    View Slide

  13. View Slide

  14. KEY BENEFITS
    Easy prep work
    Small sample size
    Entire team involved
    User’s current environment

    View Slide

  15. DIY guide to
    finding and
    fixing usability
    problems

    View Slide

  16. BREAKING
    IT DOWN

    View Slide

  17. PICK A FEATURE

    View Slide

  18. PICK A FEATURE
    Choose a feature that needs validation.
    Doesn’t have to be complete to be tested.
    Focus on a specific workflow.

    View Slide

  19. FIND USERS

    View Slide

  20. FIND USERS
    Match your personas as closely as possible.
    No matches? Others can be used for baseline usability.
    Sweet spot is 3-5 users.

    View Slide

  21. Elaborate usability tests are a
    waste of resources.
    The best results come from testing
    no more than 5 users and running as
    many small tests as you can afford.
    Jakob Nielsen

    View Slide

  22. ORGANIZE TEAM &
    STAKEHOLDERS

    View Slide

  23. ORGANIZE TEAM &
    STAKEHOLDERS
    Clearly define each person’s role.
    Remind team why they should care.
    Set expectations of the day ahead of time.

    View Slide

  24. CHOOSE DATE
    & LOCATION

    View Slide

  25. CHOOSE DATE
    & LOCATION
    Try to replicate conditions that user is familiar with.
    Provide an incentive for team and/or users.
    Plan for breaks in the process.

    View Slide

  26. USABILITY TEST

    View Slide

  27. USABILITY TEST
    Brief participants before each session.
    Don’t ask for design opinions.
    Don’t ask leading questions.
    Know when to move on.

    View Slide

  28. DEBRIEF

    View Slide

  29. DEBRIEF
    Each observer should debrief individually.
    Make note of any observed confusion or issues.
    Narrow down to top 3 usability issues per user.

    View Slide

  30. REPEAT

    View Slide

  31. TEAM DEBRIEF

    View Slide

  32. TEAM DEBRIEF
    Compare notes as a team.
    Be open to the team’s observations.
    Issues are the fault of the design, not the user.

    View Slide

  33. PRIORITIZE
    FEEDBACK

    View Slide

  34. PRIORITIZE FEEDBACK
    Identify quick wins.
    Weigh the needs of the user vs. the business.
    You don’t have to solution during this meeting.

    View Slide

  35. GAME PLAN

    View Slide

  36. GAME PLAN
    Wrap up the session.
    Facilitate a retrospective.
    Plan the next usability test.

    View Slide

  37. View Slide

  38. LET’S REVIEW

    View Slide

  39. SPRINT 4 BACKLOG
    Hook up login API
    Create login screen
    Data migration
    Support for import
    Create export API

    View Slide

  40. USER 1
    USER 2
    USER 3

    View Slide

  41. HALL
    MONITOR
    NOTE TAKER FACILITATOR
    OBSERVERS
    USER 1
    USER 2
    USER 3

    View Slide

  42. View Slide

  43. Show me how you
    would log in to an
    administrator
    account. Think aloud.


    View Slide

  44. USER 1 OBSERVATIONS
    Tried to log in as regular user
    Wasn’t sure if he should log in with
    username or email address
    Was confused by the error message
    when login information was incorrect
    Made a comment about using active
    directory as universal login

    View Slide

  45. OVERALL USER OBSERVATIONS
    Tried to log in as regular user
    Wasn’t sure if he should log in with
    username or email address
    Was confused by the error message
    when login information was incorrect
    Made a comment about using active
    directory as universal login

    View Slide

  46. OVERALL USER OBSERVATIONS
    Tried to log in as regular user
    Wasn’t sure if he should log in with
    username or email address
    Was confused by the error message
    when login information was incorrect
    Didn’t check the ‘Remember Me’ box

    View Slide

  47. This went really well…
    We should try this
    next time…

    View Slide

  48. WE DID IT!

    View Slide

  49. CONVINCE YOUR
    TEAM (& BOSS)

    View Slide

  50. THE ART OF
    PERSUASION
    Start small.
    Facilitate frequent retrospectives.
    Keep focus on the team value.

    View Slide

  51. ROCKET SURGERY
    MADE EASY
    www.sensible.com > Downloads
    Usability Test Script
    Checklists
    Instructions for Observers
    Demo Test Videos

    View Slide

  52. SUMMING IT UP
    Start small.
    Iterate on the process.
    Advocate for your users.

    View Slide

  53. DISCUSSION

    View Slide

  54. WHAT DO YOU DO?
    What does your usability testing look like?
    What issues have you run into?
    Why don’t you do usability testing?

    View Slide

  55. View Slide