[WebCon 2017] Incorporating Lean UX Practices into the Development Process

A good app design is more than just modifying Bootstrap and clever usage of Font Awesome–it starts with a solid understanding of your users. This session will walk through lightweight and collaborative UX techniques that you can use in your development process to better understand your users and their workflows. You'll learn how user experience goes beyond UI design and discuss real world examples of how knowing your users can put your application ahead of the pack. You'll leave this session with techniques that you can apply to your current team without the need for complicated software or a complete shift in your corporate culture.

No UX experience? No problem! You'll be introduced to lean UX practices that you can start using with your teams right away.

Transcript

1. Incorporating LEAN UX PRACTICES into the DEVELOPMENT PROCESS Rachel Krause #uofiwebcon @rachelbabiak
2. #uofiwebcon @rachelbabiak RACHEL 
 KRAUSE
3. #uofiwebcon @rachelbabiak
4. #uofiwebcon @rachelbabiak
5. #uofiwebcon @rachelbabiak
6. #uofiwebcon @rachelbabiak IN THIS SESSION Your users Why lean Techniques
7. #uofiwebcon @rachelbabiak WHO ARE YOU?
8. #uofiwebcon @rachelbabiak UX/UI
9. #uofiwebcon @rachelbabiak “Make it pretty.”
10. #uofiwebcon @rachelbabiak “Make it easy to use.”
11. #uofiwebcon @rachelbabiak UI UX
12. #uofiwebcon @rachelbabiak UX MINDSETS Genius
 Designer Mindset of 
 Experimentation
13. #uofiwebcon @rachelbabiak LEAN UX
14. #uofiwebcon @rachelbabiak
15. #uofiwebcon @rachelbabiak Accept failure Reduce waste Collaborate
16. #uofiwebcon @rachelbabiak Trying to fit UX into the Agile process: http:/ /uxreactions.com/post/124329440924/trying-to-fit-ux-into-the-agile-process
17. #uofiwebcon @rachelbabiak BIG DESIGN
18. #uofiwebcon @rachelbabiak BIG DESIGN
19. #uofiwebcon @rachelbabiak LEAN UX
20. #uofiwebcon @rachelbabiak LEAN UX
21. #uofiwebcon @rachelbabiak Best UIs are designed by the entire team
22. #uofiwebcon @rachelbabiak Company Name Our Cool Website This carousel will show you lots of content
 and give you 5 seconds to read it. Lorem ipsum dolor sit amet,
 consectetur adipiscing elit. 
 Integer vel tempor justo, 
 eget placerat purus. 
 In ut augue sit amet nisi 
 viverra ullamcorper. What We Do Lorem ipsum dolor sit amet,
 consectetur adipiscing elit. 
 Integer vel tempor justo, 
 eget placerat purus. 
 In ut augue sit amet nisi 
 viverra ullamcorper. How We Do It
23. #uofiwebcon @rachelbabiak Company Name What We Do How We Do It Contact Our Cool Website This carousel will show you lots of content
 and give you 5 seconds to read it. Lorem ipsum dolor sit amet,
 consectetur adipiscing elit. 
 Integer vel tempor justo, 
 eget placerat purus. 
 In ut augue sit amet nisi 
 viverra ullamcorper. What We Do Lorem ipsum dolor sit amet,
 consectetur adipiscing elit. 
 Integer vel tempor justo, 
 eget placerat purus. 
 In ut augue sit amet nisi 
 viverra ullamcorper. How We Do It
24. #uofiwebcon @rachelbabiak Company Name What We Do How We Do It Contact Lorem ipsum dolor sit amet,
 consectetur adipiscing elit. 
 Integer vel tempor justo, 
 eget placerat purus. 
 In ut augue sit amet nisi 
 viverra ullamcorper. What We Do Lorem ipsum dolor sit amet,
 consectetur adipiscing elit. 
 Integer vel tempor justo, 
 eget placerat purus. 
 In ut augue sit amet nisi 
 viverra ullamcorper. How We Do It We Build for You We create custom software. View our work and get to know us better. Our Work
25. #uofiwebcon @rachelbabiak Company Name What We Do How We Do It Contact What We Do How We Do It Stay in Touch We Build for You We create custom software. View our work and get to know us better. Our Work
26. #uofiwebcon @rachelbabiak No complicated software necessary
27. #uofiwebcon @rachelbabiak TECHNIQUES
28. #uofiwebcon @rachelbabiak PERSONAS
29. #uofiwebcon @rachelbabiak https:/ /xtensio.com/user-persona/
30. #uofiwebcon @rachelbabiak PROTO-PERSONAS
31. #uofiwebcon @rachelbabiak NAME & CAPTION BIOGRAPHICAL INFO PAIN POINTS / NEEDS POTENTIAL SOLUTIONS
32. #uofiwebcon @rachelbabiak • 42 years old • Paid hourly • Been with company 
 5+ years • Not tech savvy • Doesn’t have a lot of 
 time to use computer • Needs access to all
 areas of warehouse NAME & CAPTION BIOGRAPHICAL INFO PAIN POINTS / NEEDS POTENTIAL SOLUTIONS James • Tasks have to be 
 quick and easy • Light app restrictions • Multiple access points
33. #uofiwebcon @rachelbabiak
34. #uofiwebcon @rachelbabiak
35. #uofiwebcon @rachelbabiak
36. #uofiwebcon @rachelbabiak NAME & CAPTION BIOGRAPHICAL INFO PAIN POINTS / NEEDS POTENTIAL SOLUTIONS • From Planet Krypton • Alias: Clark Kent • Works at Daily Planet
 Newspaper • Able to fly • Kryptonite • Lex Luther • Lois Lane • Help people • Make his father proud • Maintain Clark Kent 
 image
37. #uofiwebcon @rachelbabiak USER JOURNEYS
38. #uofiwebcon @rachelbabiak [PERSONA] wants to [ACTION] because [NEED], but [FRICTION]. James wants to check in an inbound shipment because a railcar just arrived, but he can’t weigh the product yet.
39. #uofiwebcon @rachelbabiak
40. #uofiwebcon @rachelbabiak
41. #uofiwebcon @rachelbabiak
42. #uofiwebcon @rachelbabiak DESIGN SESSIONS
43. #uofiwebcon @rachelbabiak
44. #uofiwebcon @rachelbabiak
45. #uofiwebcon @rachelbabiak
46. #uofiwebcon @rachelbabiak
47. #uofiwebcon @rachelbabiak
48. #uofiwebcon @rachelbabiak
49. #uofiwebcon @rachelbabiak
50. #uofiwebcon @rachelbabiak Accept failure Reduce waste Collaborate
51. #uofiwebcon @rachelbabiak LEAN UX IN THE WILD
52. #uofiwebcon @rachelbabiak Salesforce UX, Making Design Core to the Agile Process by Ian Schoen
53. #uofiwebcon @rachelbabiak Salesforce UX, Making Design Core to the Agile Process by Ian Schoen
54. #uofiwebcon @rachelbabiak Salesforce UX, Making Design Core to the Agile Process by Ian Schoen “We had to know the right thing 
 to build before we could build 
 the thing right.”
55. #uofiwebcon @rachelbabiak Salesforce UX, Making Design Core to the Agile Process by Ian Schoen “Designers, developers and product managers each have their own point of view on how to make products successful…”
56. #uofiwebcon @rachelbabiak Salesforce UX, Making Design Core to the Agile Process by Ian Schoen “The Sharpie proved to be one of the most democratic tools in our process. Anyone could pick one up and put their idea out into the world.”
57. #uofiwebcon @rachelbabiak Salesforce UX, Making Design Core to the Agile Process by Ian Schoen
58. #uofiwebcon @rachelbabiak Archie Miller of CarMax on Implementing Lean UX in Large Organizations by Archie Miller
59. #uofiwebcon @rachelbabiak Archie Miller of CarMax on Implementing Lean UX in Large Organizations by Archie Miller
60. #uofiwebcon @rachelbabiak WHAT WE COVERED Your users Why lean Techniques
61. #uofiwebcon @rachelbabiak Q&A Slides available at speakerdeck.com/rachelkrau
62. #uofiwebcon @rachelbabiak THANKS! Slides available at speakerdeck.com/rachelkrau