a good or great job at differentiating themselves • When customers were asked, they thought only 3% did • 87% admitted to continue to chase a deal when they KNEW they had little or NO chance at winning • 86% of buyers said they did not buy because they did not feel the sales person understood them or their business • Only 2% of sales people had a clearly-defined objective for a sales call • The average amount of time in seconds that a sales person could bear silence was…. .6 seconds!!