MTN Prestige and Me.

This is a run down of my recent terrible experience with MTN, a cellular provider that I've been with for 18 years.

Transcript

1. So in March this year, just 8-months ago, I receive the following mail from MTN...
3. Yaaay me! It has loads of cool benefits...
4. Free phone, rad.
5. In spite of the fact that we hadn’t communicated in person yet, I felt that we were forming a real bond:
6. (I love how they get all formal on the holidays)
7. The sms said don’t hesitate to call, so I didn’t... just three weeks later I gave them a shout to take them up on the offer of my much- touted annual upgrade. Yaaay, thanks MTN, you guys are so totes ayoba!
8. Sadly, things weren’t that simple, and after three days of run around my assistant received this mail...
9. 3 days after applying for the upgrade 10 days after receiving the last Prestige newsletter
10. But just 8 days before that I’d received this...
12. So basically, I was a member, until I needed anything. Then I was out the door.
13. A series of calls and mails follows, eventually one of my staff gets CCd in this mail...
14. At last, logic prevails!
15. Alas, it was short lived. My staff received the following msg from Anna Tzimas, MTN’s Senior Manager: Loyalty...
16. She hasn’t. My, spend hasn’t changed, you’ll see. 3 days after I applied for the upgrade, a week after I received their Nov newsletter WTF? Really? I’m waiting
17. Then she followed up with him via email...
18. Still nothing. No really, not a peep. Not according to the previous mail.
19. Now, I found this talk of my spend very surprising, in that my bill hasn’t varied at all since they signed me up (with the exception of two months where I used roaming), and it was never high to start with...
20. London. New York. Sign-up month
21. To reiterate, this means that on average, my monthly bill is R1000 and has not fluctuated* since they signed me up. *BTW, this consistency is not surprising at all as it is a package deal that MTN’s consultant sold me in Sept ’12 - this would have been clear to MTN. Obviously.
22. - Sign up customer with an average spend of R1000 p/ month to Prestige programme. - Tell them this gives them a free annual upgrade. - Wait for them to apply for upgrade. - Kick them off the programme due to low spend. - Add insult to injury by mentioning clear Ts & Cs MTN’s loyalty programme: a summary Basically, I never stood a chance.
23. Well played MTN, well played. It’s been a long time since I’ve been given such a proper rogering...
24. AYOB... ...aaAA!
25. The End?