Employee Engagement & Retention - What Really Works in Healthcare Culture Today?

Kim Garcia, Vice President, Human Resources, Memorial Hermann Health Systems

Transcript

1. Employee Engagement & Retention January 9, 2018
2. Topics & Format • Train to Retain • Attract Millennials • Review and Report • Support the Stragglers Rapid Fire
3. Train to Retain
4. Train to Retain
5. Train to Retain: Hire for Fit
6. Train to Retain: Welcome & Connect
7. Train to Retain: Energize and Enrich
8. Train to Retain: Recognize & Refuel
9. Train to Retain Monthly reporting / Workout sessions / Setting expectations with new hires
10. Attract Millenials
11. Attract millennials
12. Attract millennials • Benefit offerings • Nurse Residency Program – Cohorts – Monthly development based on University Health Consortium Curriculum – Peer training – 2 year commitment Future considerations: • Rotations • Experienced Nurses First year RN retention 71.3% in July 2014 to 88.2% in November 2017 NRP Participants: 94% first-year retention rate, 88% 18-month retention rate
13. Review & Report
14. Review & Report • Monthly Metrics – First year retention (system, facility, cost center) – 1-3 year retention – Overall retention – RN retention • Leader Incentive Plans • Retention Filter • Engagement Celebrations
15. Review & Report: Cost of Turnover • Time to fill • Time to start • Orientation • OT costs during vacancy • Cost per hire • Background check • Occupational health visit Calculation developed in partnership with Finance Re-calculated quarterly for RNs and non-RNs
16. Cost of Turnover Per Employee TOTAL COST OF TURNOVER PER EMPLOYEE Nursing Average Non-Nursing Non-Exempt Cost of Time to Fill (backfill) $24,966.00 $22,371.43 Cost of Time to Start (backfill) $6,156.00 $6,942.86 Cost of Orientation (backfill + new hire rate) $27,360.00 $4,500.00 Recruiting Cost Per Hire $1,564.00 $1,564.00 Cost of Background Check $60.00 $60.00 Cost of Occ Health Visit $500.00 $500.00 Total Cost of Turnover per EE $60,606.00 $35,938.29 16
17. Support the Stragglers
18. Support the Stragglers Support vs punish
20. Kim Garcia, SPHR, SHRM-SCP VP, Human Resources TMC, Physician Enterprise, System Services kim.garcia@memorialhermann.org 713-338-5433