9 Reactive troubleshooting Help to get started with AWS Recommendations on security, costs, and availability Discuss architecture and best practices Integrate the 150+ annual AWS feature releases Configuration help for a growing list of 3rd party software AWS Support: a Swiss knife
What do you get? (1) 11 Basic Developer Business Enterprise YES Customer Service 24/7/365 YES YES YES YES Support forums YES YES YES YES Documentation, guides YES YES YES health checks Access to Technical support E P/C/E P/C/E/TAM - Named contacts 1 5 Unlimited - Response time 12 hours 1 hour 15 minutes - Architecture support Building blocks Guidance App Architecture - Best practice guidance YES YES YES - Client side diagnostic tools YES YES YES
What do you get? (2) 12 Business Enterprise Identity Access Management (IAM) YES YES Direct routing to Senior Support Engineers YES YES Third party Software Support (beta) YES YES AWS Trusted Advisor (beta) YES YES Infrastructure Event Management contact us YES Direct Access to TAM (Technical Account Manager) - YES White-Glove Case Routing - YES Management Business Reviews - YES
BETTER FASTER STRONGER AWS CloudSearch A fully-managed search service in the cloud Easy to integrate fast and scalable search functionality • Faceted search • Field weighting • Stemming, Synonyms, Stop Words • Autoscaling • Index distribution / partition / replication
BETTER FASTER STRONGER Going global: AWS Regions http://aws.amazon.com/about-aws/globalinfrastructure (as of Jan 10th, 2013) Regions (8) GovCloud Regions (1)
BETTER FASTER STRONGER CloudFront / Route 53 http://aws.amazon.com/about-aws/globalinfrastructure (as of Jan 10th, 2013) Edge Locations (39) Dallas
(2) St.Louis Miami Jacksonville Los
Angeles
(2) Palo
Alto Sea>le Ashburn
(2) Newark New
York
(3) Dublin London
(2) Amsterdam
(2) Stockholm Frankfurt
(2) Paris
(2) Singapore
(2) Hong
Kong
(2) Tokyo
(2) Sao
Paulo South
Bend San
Jose Osaka Milan Sydney Madrid
BETTER FASTER STRONGER AWS Support http://aws.amazon.com/about-aws/globalinfrastructure (as of Jan 10th, 2013) Customer Service & Technical Support Remote TAMs (Technical Account Manager)
BETTER FASTER STRONGER Elastic Load Balancer Automatically balances traffic across EC2 instances Protocols: HTTP, HTTPS, TCP, SSL, or Custom One or multiple Availability Zones Automatic health checks
BETTER FASTER STRONGER CloudFront What’s new? • New Edge locations • Support for cookies • Price classes (exclude edge locations based on cost) • New access log fields • Front End Optimization (compression, rendering, etc) • Dynamic content from EC2 (query / cache parameters)
BETTER FASTER STRONGER Durability EC2 internal storage: ephemeral. EBS: redundant. S3: designed for high durability. Glacier, compared to S3: delayed retrieval, lower price. RDS: backups to Amazon S3. DynamoDB: use AWS Data Pipeline to backup to S3. EBS: snapshots to S3.
BETTER FASTER STRONGER Amazon Virtual Private Cloud (VPC) Launch a private section of the AWS Cloud, with user- defined network topology and security/routing rules. Start using VPC today - No excuses.
BETTER FASTER STRONGER IAM Control access to AWS services and resources for your users, with users/roles/permissions. • Separate Master Account from everything else • Cross-account API access • Temporary security credentials (remember?) • Multi-Factor Authentication (MFA)
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