Talking Tech with Non Tech People

Userconf 2014 lighting talk (Intercom sponsor slot)

Transcript

1. Talking Tech with Non Tech People Sabrina Gordon @sabrinargordon
5. API, n. (ay-pee-eye) • In computer programming, an application programming interface (API) specifies a software component in terms of its operations, their inputs and outputs and underlying types. • An API is a software intermediary that makes it possible for application programs to interact with each other and share data. • An API is a public thing on our site that you can use to get or send your things to
6. How do you talk tech with non tech people? ?????????? Complex('0.3-0.5i') #=> (0.3-0.5i) Complex('2/3+3/4i') #=> ((2/3)+(3/4)*i) Complex('1@2') #=> (-0.4161468365471424+0.90 92974268256817i) 0.3.to_c #=> (0.3+0i)
7. What it takes to know something What it takes to explain something
8. 1. Don’t Assume Anything
9. Thanks for carrying the tent, Jerry! I thought you had it…
10. Don’t assume they know anything Don’t assume they don’t know anything Don’t assume they’re Einstein
11. Don’t assume they’re Nick Lachey
12. Nathan Daniels nathan@example.com #11881312312 OPEN You don’t know much about this guy Job title: Marketing Lead Signed up: 6 months ago Open Convos: 3 Last Contacted: 2 days ago Monthly Spend: $99 How do I create an email? This info helps I think I found a bug!
13. How to Help Customers Optimize RSpec Performance Sabrina Gordon Success Engineer at Intercom
14. 2. Language is Important
15. Dear Jenny, I hope this message finds you well. I can see why your project isn’t configured. It’s a quick change. In your project.html file, just change the HTML to render <h1> instead of <b> for the project name and the importer will run perfectly. Let me know if I can help with anything else! Sabrina
16. Dear Jenny, I hope this message finds you well. I can see why your project isn’t configured. It’s a quick change. In your project.html file, just change the HTML to render <h1> BLAH BLAH BLAH CODE CODE CODE CODE BLAH CODE BLAH CODE
17. Mongo Perf. The performance of Mongo DB The speed of your database How quickly your site loads Clarity Brevity
18. 3. Be able to explain something in more than one way
21. 1. Got to user list 2. Select users 3. Click Export Give me a call at (415) 514-5541 Check out our docs here: http://docs.intercom.io/faqs/ exporting-user-data-as-a-csv
22. 4. Think Like The Customer
23. Hey there, Where do I go to set up an new email to my customers?
24. Hey there, Where do I go to set up an new email to my customers? Can I use my own theme or template? Can I change the from address to be “help@“ How will I see results?
25. Hey there, Where do I go to set up an new email to my customers?
26. Hey there, To set up a new email, choose “Message” at the top of the page. the dropdown menu. Let me know if you have any other questions!
27. Hey there, To set up a new email, choose “Message” at the top of the page. Also 1. You can create a template from the settings menu. 2. You can change the from address from the dropdown menu. 3. You’ll see your results under your Manual tab. Let me know if you have any other questions!
28. Sabrina Gordon @sabrinargordon Customer Success Engineer @intercom