Introduction to business: operations management

CC-BY-SA

Transcript

1. Operations
   management
   cc licensed ( BY NC ND ) flickr photo by Michael Holden: http://flic.kr/p/dwpLTP
   

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2. Quiz
   • Closed book/closed notes
   • You may collaborate with your team
   • You are responsible for the answers on
   your quiz
   • You do not have to choose the same
   answers as your team
   • Put phones away
   

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3. Operations management
   • Operations:
    production of goods & services
    value-added activities to convert
   inputs into outputs
    management of resources
    distribution of goods & services
   

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4. creative commons licensed (BY-SA) flickr photo by r3v || cls
   http://flickr.com/photos/xt0ph3r/3591236086
   Operations management
   is a system
   

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5. creative commons licensed (BY-NC) flickr
   photo by Jukie Bot: https://flic.kr/p/69a35f
   

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6. • efficiency
   • low cost
   • "doing the thing right"
   • effectiveness
   • quality
   • "doing the right thing"
   

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7. inputs->outputs
   

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8. inputs?
   

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9. Capital
   photo: Library of Congress
   

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10. creative commons licensed (BY-NC-ND) flickr photo by jcolman: https://flic.kr/p/6rxrjx
    Human resources
    

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11. Natural resources
    flickr photo by matt.hintsa https://flic.kr/p/5tGgz8 shared under a Creative
    Commons (BY-NC-ND) license
    

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12. Information
    flickr photo by BobMical
    https://flic.kr/p/nK7kRW
    shared under a Creative
    Commons (BY) license
    

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13. Raw materials
    photo: Library of Congress
    

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14. Customers
    flickr photo by eliduke https://flic.kr/p/21VsRf sh
    under a Creative Commons (BY-SA) license
    

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15. outputs?
    

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16. Goods
    flickr photo by https://flic.kr/p/6qHcTW shared
    under a Creative Commons (BY-NC-SA) license
    

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17. Services
    photo: Library of Congress
    

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18. creative commons licensed
    (BY) flickr photo by nateOne:
    https://flic.kr/p/6mZSmM
    

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19. Difference between goods &
    services
    • intangibility
    • customization
    • customers
    • perishability
    

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20. Servicescape
    flickr photo by gorriti https://flic.kr/p/d48rf shared
    under a Creative Commons (BY-SA) license
    

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21. Servicescape characteristics
    Ambience
    Functionality
    Signs/symbols/artifacts
    

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22. production
    methods?
    

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23. flickr photo by ZakVTA https://flic.kr/p/5FM2b6 shared
    under a Creative Commons (BY-NC-SA) license
    

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24. C.F. Martin & Co.
    Custom Shop
    photo
    ©www.martinguitar.com/
    

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25. Howard Klepper Guitars:
    Every guitar I build is a one-of-
    a-kind, custom instrument. I
    have no standard model
    names or numbers. I work
    slowly; my output is about 10
    guitars each year. I work on
    my guitars one at a time, and
    do not have more than two
    under construction--in
    different stages--at any time.
    This allows me always to be
    attentive to an instrument's
    unique qualities. It also allows
    me to keep feeling that my
    work is fun.
    photo ©www.alliedlutherie.com
    

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26. capacity planning
    

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27. how much?
    

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28. forecast demand
    

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29. too little?
    

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30. too much?
    

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31. facility location?
    

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32. View Slide

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34. • Shipping/transportation
    • Employees
    • Low costs
    • Financial incentives
    • Energy
    • Standard of living
    • Land
    • Materials
    

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35. flickr photo by missha
    https://flic.kr/p/4ndKGt shared under a
    Creative Commons (BY-NC-SA) license
    

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36. flickr photo by BenFrantzDale https://flic.kr/p/5vbm6
    shared under a Creative Commons (BY-NC-SA) license
    

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37. View Slide

38. flickr photo by JeepersMedia https://flic.kr/p/nWV6oA
    shared under a Creative Commons (BY) license
    

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39. inventory
    

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40. what's wrong with
    inventory?
    

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41. JIT
    Just in Time
    

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42. what's wrong with
    JIT?
    

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43. flickr photo by DVIDSHUB https://flic.kr/p/9r3NuZ
    shared under a Creative Commons (BY) license
    

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44. effects?
    

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46. quality
    • quality control
    • inspection
    • quality assurance
    • process
    

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47. total quality
    management (TQM)
    • management commitment
    • customer satisfaction
    • employee involvement
    • continuous improvement
    ©2007 Prentice Hall
    4-47
    

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48. statistical process
    control
    • 6σ
    • Fewer than 3.4 defects per million
    • 99.99966% yield
    • define
    • measure
    • analyze
    • improve
    • control
    

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49. benchmarking
    

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50. certification
    • ISO: int'l org. for standards
    • ISO 9000: quality
    • ISO 14000: environmental
    

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