Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Introduction to business: operations management

Ted Major
April 19, 2016

Introduction to business: operations management

CC-BY-SA

Ted Major

April 19, 2016
Tweet

More Decks by Ted Major

Other Decks in Education

Transcript

  1. Operations
    management
    cc licensed ( BY NC ND ) flickr photo by Michael Holden: http://flic.kr/p/dwpLTP

    View full-size slide

  2. Quiz
    • Closed book/closed notes
    • You may collaborate with your team
    • You are responsible for the answers on
    your quiz
    • You do not have to choose the same
    answers as your team
    • Put phones away

    View full-size slide

  3. Operations management
    • Operations:
     production of goods & services
     value-added activities to convert
    inputs into outputs
     management of resources
     distribution of goods & services

    View full-size slide

  4. creative commons licensed (BY-SA) flickr photo by r3v || cls
    http://flickr.com/photos/xt0ph3r/3591236086
    Operations management
    is a system

    View full-size slide

  5. creative commons licensed (BY-NC) flickr
    photo by Jukie Bot: https://flic.kr/p/69a35f

    View full-size slide

  6. • efficiency
    • low cost
    • "doing the thing right"
    • effectiveness
    • quality
    • "doing the right thing"

    View full-size slide

  7. inputs->outputs

    View full-size slide

  8. Capital
    photo: Library of Congress

    View full-size slide

  9. creative commons licensed (BY-NC-ND) flickr photo by jcolman: https://flic.kr/p/6rxrjx
    Human resources

    View full-size slide

  10. Natural resources
    flickr photo by matt.hintsa https://flic.kr/p/5tGgz8 shared under a Creative
    Commons (BY-NC-ND) license

    View full-size slide

  11. Information
    flickr photo by BobMical
    https://flic.kr/p/nK7kRW
    shared under a Creative
    Commons (BY) license

    View full-size slide

  12. Raw materials
    photo: Library of Congress

    View full-size slide

  13. Customers
    flickr photo by eliduke https://flic.kr/p/21VsRf sh
    under a Creative Commons (BY-SA) license

    View full-size slide

  14. Goods
    flickr photo by https://flic.kr/p/6qHcTW shared
    under a Creative Commons (BY-NC-SA) license

    View full-size slide

  15. Services
    photo: Library of Congress

    View full-size slide

  16. creative commons licensed
    (BY) flickr photo by nateOne:
    https://flic.kr/p/6mZSmM

    View full-size slide

  17. Difference between goods &
    services
    • intangibility
    • customization
    • customers
    • perishability

    View full-size slide

  18. Servicescape
    flickr photo by gorriti https://flic.kr/p/d48rf shared
    under a Creative Commons (BY-SA) license

    View full-size slide

  19. Servicescape characteristics
    Ambience
    Functionality
    Signs/symbols/artifacts

    View full-size slide

  20. production
    methods?

    View full-size slide

  21. flickr photo by ZakVTA https://flic.kr/p/5FM2b6 shared
    under a Creative Commons (BY-NC-SA) license

    View full-size slide

  22. C.F. Martin & Co.
    Custom Shop
    photo
    ©www.martinguitar.com/

    View full-size slide

  23. Howard Klepper Guitars:
    Every guitar I build is a one-of-
    a-kind, custom instrument. I
    have no standard model
    names or numbers. I work
    slowly; my output is about 10
    guitars each year. I work on
    my guitars one at a time, and
    do not have more than two
    under construction--in
    different stages--at any time.
    This allows me always to be
    attentive to an instrument's
    unique qualities. It also allows
    me to keep feeling that my
    work is fun.
    photo ©www.alliedlutherie.com

    View full-size slide

  24. capacity planning

    View full-size slide

  25. forecast demand

    View full-size slide

  26. facility location?

    View full-size slide

  27. • Shipping/transportation
    • Employees
    • Low costs
    • Financial incentives
    • Energy
    • Standard of living
    • Land
    • Materials

    View full-size slide

  28. flickr photo by missha
    https://flic.kr/p/4ndKGt shared under a
    Creative Commons (BY-NC-SA) license

    View full-size slide

  29. flickr photo by BenFrantzDale https://flic.kr/p/5vbm6
    shared under a Creative Commons (BY-NC-SA) license

    View full-size slide

  30. flickr photo by JeepersMedia https://flic.kr/p/nWV6oA
    shared under a Creative Commons (BY) license

    View full-size slide

  31. what's wrong with
    inventory?

    View full-size slide

  32. JIT
    Just in Time

    View full-size slide

  33. what's wrong with
    JIT?

    View full-size slide

  34. flickr photo by DVIDSHUB https://flic.kr/p/9r3NuZ
    shared under a Creative Commons (BY) license

    View full-size slide

  35. quality
    • quality control
    • inspection
    • quality assurance
    • process

    View full-size slide

  36. total quality
    management (TQM)
    • management commitment
    • customer satisfaction
    • employee involvement
    • continuous improvement
    ©2007 Prentice Hall
    4-47

    View full-size slide

  37. statistical process
    control
    • 6σ
    • Fewer than 3.4 defects per million
    • 99.99966% yield
    • define
    • measure
    • analyze
    • improve
    • control

    View full-size slide

  38. benchmarking

    View full-size slide

  39. certification
    • ISO: int'l org. for standards
    • ISO 9000: quality
    • ISO 14000: environmental

    View full-size slide