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Introduction to business: operations management

Ted Major
April 19, 2016

Introduction to business: operations management

CC-BY-SA

Ted Major

April 19, 2016
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  1. Operations management cc licensed ( BY NC ND ) flickr

    photo by Michael Holden: http://flic.kr/p/dwpLTP
  2. Quiz • Closed book/closed notes • You may collaborate with

    your team • You are responsible for the answers on your quiz • You do not have to choose the same answers as your team • Put phones away
  3. Operations management • Operations:  production of goods & services

     value-added activities to convert inputs into outputs  management of resources  distribution of goods & services
  4. creative commons licensed (BY-SA) flickr photo by r3v || cls

    http://flickr.com/photos/xt0ph3r/3591236086 Operations management is a system
  5. • efficiency • low cost • "doing the thing right"

    • effectiveness • quality • "doing the right thing"
  6. Howard Klepper Guitars: Every guitar I build is a one-of-

    a-kind, custom instrument. I have no standard model names or numbers. I work slowly; my output is about 10 guitars each year. I work on my guitars one at a time, and do not have more than two under construction--in different stages--at any time. This allows me always to be attentive to an instrument's unique qualities. It also allows me to keep feeling that my work is fun. photo ©www.alliedlutherie.com
  7. • Shipping/transportation • Employees • Low costs • Financial incentives

    • Energy • Standard of living • Land • Materials
  8. total quality management (TQM) • management commitment • customer satisfaction

    • employee involvement • continuous improvement ©2007 Prentice Hall 4-47
  9. statistical process control • 6σ • Fewer than 3.4 defects

    per million • 99.99966% yield • define • measure • analyze • improve • control