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Introduction to business: operations management

1247d0fbb1983f2e8070809bb7acd6ef?s=47 Ted Major
April 19, 2016

Introduction to business: operations management

CC-BY-SA

1247d0fbb1983f2e8070809bb7acd6ef?s=128

Ted Major

April 19, 2016
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  1. Operations management cc licensed ( BY NC ND ) flickr

    photo by Michael Holden: http://flic.kr/p/dwpLTP
  2. Quiz • Closed book/closed notes • You may collaborate with

    your team • You are responsible for the answers on your quiz • You do not have to choose the same answers as your team • Put phones away
  3. Operations management • Operations:  production of goods & services

     value-added activities to convert inputs into outputs  management of resources  distribution of goods & services
  4. creative commons licensed (BY-SA) flickr photo by r3v || cls

    http://flickr.com/photos/xt0ph3r/3591236086 Operations management is a system
  5. creative commons licensed (BY-NC) flickr photo by Jukie Bot: https://flic.kr/p/69a35f

  6. • efficiency • low cost • "doing the thing right"

    • effectiveness • quality • "doing the right thing"
  7. inputs->outputs

  8. inputs?

  9. Capital photo: Library of Congress

  10. creative commons licensed (BY-NC-ND) flickr photo by jcolman: https://flic.kr/p/6rxrjx Human

    resources
  11. Natural resources flickr photo by matt.hintsa https://flic.kr/p/5tGgz8 shared under a

    Creative Commons (BY-NC-ND) license
  12. Information flickr photo by BobMical https://flic.kr/p/nK7kRW shared under a Creative

    Commons (BY) license
  13. Raw materials photo: Library of Congress

  14. Customers flickr photo by eliduke https://flic.kr/p/21VsRf sh under a Creative

    Commons (BY-SA) license
  15. outputs?

  16. Goods flickr photo by <Fernando> https://flic.kr/p/6qHcTW shared under a Creative

    Commons (BY-NC-SA) license
  17. Services photo: Library of Congress

  18. creative commons licensed (BY) flickr photo by nateOne: https://flic.kr/p/6mZSmM

  19. Difference between goods & services • intangibility • customization •

    customers • perishability
  20. Servicescape flickr photo by gorriti https://flic.kr/p/d48rf shared under a Creative

    Commons (BY-SA) license
  21. Servicescape characteristics Ambience Functionality Signs/symbols/artifacts

  22. production methods?

  23. flickr photo by ZakVTA https://flic.kr/p/5FM2b6 shared under a Creative Commons

    (BY-NC-SA) license
  24. C.F. Martin & Co. Custom Shop photo ©www.martinguitar.com/

  25. Howard Klepper Guitars: Every guitar I build is a one-of-

    a-kind, custom instrument. I have no standard model names or numbers. I work slowly; my output is about 10 guitars each year. I work on my guitars one at a time, and do not have more than two under construction--in different stages--at any time. This allows me always to be attentive to an instrument's unique qualities. It also allows me to keep feeling that my work is fun. photo ©www.alliedlutherie.com
  26. capacity planning

  27. how much?

  28. forecast demand

  29. too little?

  30. too much?

  31. facility location?

  32. None
  33. None
  34. • Shipping/transportation • Employees • Low costs • Financial incentives

    • Energy • Standard of living • Land • Materials
  35. flickr photo by missha https://flic.kr/p/4ndKGt shared under a Creative Commons

    (BY-NC-SA) license
  36. flickr photo by BenFrantzDale https://flic.kr/p/5vbm6 shared under a Creative Commons

    (BY-NC-SA) license
  37. None
  38. flickr photo by JeepersMedia https://flic.kr/p/nWV6oA shared under a Creative Commons

    (BY) license
  39. inventory

  40. what's wrong with inventory?

  41. JIT Just in Time

  42. what's wrong with JIT?

  43. flickr photo by DVIDSHUB https://flic.kr/p/9r3NuZ shared under a Creative Commons

    (BY) license
  44. effects?

  45. None
  46. quality • quality control • inspection • quality assurance •

    process
  47. total quality management (TQM) • management commitment • customer satisfaction

    • employee involvement • continuous improvement ©2007 Prentice Hall 4-47
  48. statistical process control • 6σ • Fewer than 3.4 defects

    per million • 99.99966% yield • define • measure • analyze • improve • control
  49. benchmarking

  50. certification • ISO: int'l org. for standards • ISO 9000:

    quality • ISO 14000: environmental