Andy Young – The Myth of the Hockey Stick (Turing Fest 2017)

Transcript

1. Andy Young // @andyy // andyyoung.co The myth of the Hockey Stick or, how Growth *actually* works Andy Young @andyy
2. Andy Young // @andyy // andyyoung.co Hi, I’m Andy! @andyy #fb Photo by Dan Taylor - dan@heisenbergmedia.com
3. Andy Young // @andyy // andyyoung.co So what is this about “Growth” anyways?
4. Andy Young // @andyy // andyyoung.co What do we mean by Growth?
5. Andy Young // @andyy // andyyoung.co • Typically growing our active customer/user base • Growing whatever drives value in our business What do we mean by Growth?
6. Andy Young // @andyy // andyyoung.co • Typically growing our active customer/user base • Growing whatever drives value in our business • Not necessarily growing revenue $$$ What do we mean by Growth?
7. Andy Young // @andyy // andyyoung.co • Typically growing our active customer/user base • Growing whatever drives value in our business • Not necessarily growing revenue $$$ • Growing whatever’s most strategically important to us right now What do we mean by Growth?
8. Andy Young // @andyy // andyyoung.co Growth Hacking?
9. Andy Young // @andyy // andyyoung.co Growth Hacking?
10. Andy Young // @andyy // andyyoung.co
11. Andy Young // @andyy // andyyoung.co
12. Andy Young // @andyy // andyyoung.co Let’s talk about something REAL
13. Andy Young // @andyy // andyyoung.co Growth Hacking..? Technical Marketing..? Call it what you want, teams at high-growth companies are scaling to millions of users without major use of traditional mass advertising/marketing techniques.
14. Andy Young // @andyy // andyyoung.co The myth of the Hockey Stick a.k.a. what growth actually looks like..
15. Andy Young // @andyy // andyyoung.co
16. Andy Young // @andyy // andyyoung.co
17. Andy Young // @andyy // andyyoung.co What people think hockey-stick growth looks like..
18. Andy Young // @andyy // andyyoung.co What people think hockey-stick growth looks like.. ..what it actually looks like
19. Andy Young // @andyy // andyyoung.co https://insomanic.me.uk/selective-tweets-3-years-zero-marketing-and-nearly-1m-users-later-now-open-source-851a011f6d5c Selective Tweets - 1.3 million users 3 years
20. Andy Young // @andyy // andyyoung.co Selective Tweets 1.3 million users 3 years
21. Andy Young // @andyy // andyyoung.co
22. Andy Young // @andyy // andyyoung.co
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25. Andy Young // @andyy // andyyoung.co http://www.david.blog/blog/the-importance-of-launching-early-and-staying-alive
26. Andy Young // @andyy // andyyoung.co http://www.david.blog/blog/the-importance-of-launching-early-and-staying-alive
27. Andy Young // @andyy // andyyoung.co Which startup is this?
28. Andy Young // @andyy // andyyoung.co https://blog.rjmetrics.com/2012/04/27/airbnb-data-analysis-6-million-users-by-year-end-only-20-active/
29. Andy Young // @andyy // andyyoung.co http://blog.airdna.co/2015-in-review-airbnb-data-for-the-usa/
30. Andy Young // @andyy // andyyoung.co Engineering-driven Growth AirBnB built on top of Craigslist
31. Andy Young // @andyy // andyyoung.co http://blog.airdna.co/2015-in-review-airbnb-data-for-the-usa/
32. Andy Young // @andyy // andyyoung.co http://leananalyticsbook.com/analytics-lessons-learned-free-e-book-with-13-case-studies/
33. Andy Young // @andyy // andyyoung.co Product-driven Growth Dropbox succeeded with a Referral Scheme
34. Andy Young // @andyy // andyyoung.co Common Theme
35. Andy Young // @andyy // andyyoung.co Companies are achieving scale in new ways: • Modern, data-driven online marketing channels • Growth channels embedded within the product Common Theme
36. Andy Young // @andyy // andyyoung.co Companies are achieving scale in new ways: • Modern, data-driven online marketing channels • Growth channels embedded within the product “The best startups grow super fast not because of traditional marketing or online marketing, but because they tune the product to drive growth” - Casey Winters, Pinterest/Greylock Common Theme
37. Andy Young // @andyy // andyyoung.co Growth via the intersection of Product, Marketing & Engineering
38. Andy Young // @andyy // andyyoung.co • SEO • Content Marketing • Performance Marketing (Paid search & display, retargeting) • Conversion Optimisation (CRO) & A/B Testing • User testing & UX • Viral Loops • Strategic Pricing • … The Growth Toolbox
39. Andy Young // @andyy // andyyoung.co What Growth is NOT
40. Andy Young // @andyy // andyyoung.co What Growth is NOT There are loads of great tips and hacks out there Subscribe to 500’s “DISTROSNACK” newsletter! But following all these cool tips will not itself bring success.
41. Andy Young // @andyy // andyyoung.co Things with big impact: • ACQUISITION at top of funnel ◦ How to reach HUGE new audiences in a cost-effective way • CONVERSION at middle of funnel ◦ Attracting and drawing people deeper into engaging with you • REVENUE at bottom of funnel ◦ Close to the $$$ - convert higher % and simply make more money! Things that WILL make a difference
42. Andy Young // @andyy // andyyoung.co Understand how we grow so we can grow more! Ensure our growth is sustainable Growth Goals
43. Andy Young // @andyy // andyyoung.co Growth Marketing is finding growth that is: • Measurable • Predictable • Repeatable & Scalable Growth is a mindset, and a process. Growth Truths
44. Andy Young // @andyy // andyyoung.co How can we grow?
45. Andy Young // @andyy // andyyoung.co ACQUIRING new customers vs. RETAINING existing customers Ways to grow..
46. Andy Young // @andyy // andyyoung.co Retention is a SILENT KILLER! Brian Balfour, Reforge.com
47. Andy Young // @andyy // andyyoung.co Most important: Retention Flattens Brian Balfour, Reforge.com
48. Andy Young // @andyy // andyyoung.co When your retention curve flattens.. Brian Balfour, Reforge.com
49. Andy Young // @andyy // andyyoung.co Ways to grow Sustainably: Growth Loops & Engines
50. Andy Young // @andyy // andyyoung.co Paid Engine of Growth Pay to acquire new users Monetise those users Reinvest profit into acquiring the next set of users
51. Andy Young // @andyy // andyyoung.co Viral Engine of Growth Acquire new users (initially via seeding) Each new user invites N friends % of invites convert to new users
52. Andy Young // @andyy // andyyoung.co Sticky Engine of Growth Acquire new users (any channel) Users stick around Acquisition >> churn so we grow
53. Andy Young // @andyy // andyyoung.co http://www.startuplessonslearned.com/2008/09/three-drivers-of-growth-for-your.html https://www.slideshare.net/Leananalytics/lean-analytics-for-intrapreneurs-lean-startup-conference-dec-2013-public-share
54. Andy Young // @andyy // andyyoung.co User-Generated Content Growth Loop New people discover content via Google Users sign up and create new content Content is indexed by Google
55. Andy Young // @andyy // andyyoung.co B2B Content Growth Loop New people discover content via search & social Users sign up and/or follow Profit is invested in new content creation Distributed to existing followers, who amplify to new users Brian Balfour, Reforge.com
56. Andy Young // @andyy // andyyoung.co • Over time, you’ll typically make use of multiple growth loops - powered by different engines • But you’ll typically always have one loop that dominates your growth Which engine(s) work for you?
57. Andy Young // @andyy // andyyoung.co • Is your engine of growth coherent? • Beware attempts to force a user to take unnatural behaviours Watch out for FAILURE!
58. Andy Young // @andyy // andyyoung.co Further Reading
59. Andy Young // @andyy // andyyoung.co Brian Balfour Andrew Chen Sarah Tavel Casey Winters Reforge Uber Greylock Greylock coelevate.com andrewchen.co @sarahtavel on Medium caseyaccidental.com Who to follow
60. Andy Young // @andyy // andyyoung.co Thanks, & good luck!
61. Andy Young // @andyy // andyyoung.co • Bryan Balfour: The Scientific Method: How to Design & Track Viral Growth Experiments • Dave McClure's Startup Metrics for Pirates • Eric Ries’s Three Engines of Growth • My deck on Analytics for Startups Further references..