Creating a culture of safety and respect

Creating a culture of safety and respect

Transcript

1. CULTURE OF SAFETY AND RESPECT AUGUST 5, 2020 Keith P. Lewis, R.Ph., M.D. Professor and Chair Department of Anesthesiology and Perioperative Medicine
2. RESPECT is: • Responsibility Take responsibility for your actions; treat patients and each other as you would want to be treated. • Empathy Demonstrate empathy and compassion in all interactions. • Service Excellence Be positive; show respect and dignity. Provide a memorable and consistent customer excellence. • Problem Solve, Take Action Proactively identify issues, problem solve solutions, and take action to improve the way we work. A.C.T. (Act, Correct, and Thank for bringing to our attention. • Efficiency Respect all our resources; act to eliminate waste from our systems and processes. • Cultural Competency Embrace the diversity of our patient and each other. • Teams Work Work collaboratively with others across the organization; learn from others.
3. Start Each Day On A Positive Note……. 1. DO THE RIGHT THING, ALWAYS. 2. GET CLEAR ON EXPECTATIONS. 3. ASSUME POSITIVE INTENT. 4. PRACTICE BLAMELESS PROBLEM SOLVING. 5. THINK TEAM. 6. BE RELENTLESS ABOUT IMPROVEMENT. 7. LISTEN GENEROUSLY. 8. SPEAK STRAIGHT. 9. BE STUDENT-CENTERED. 10.EMBRACE DIVERSE PERSPECTIVES.
4. 11. “BRING IT” EVERY DAY. 12. KEEP A PATIENT FOCUS. 13. HONOR COMMITMENTS. 14. FIND A WAY. 15. COMMIT TO HEALTH. 16. BE CURIOUS. 17. MAKE QUALITY PERSONAL. 18. SHOW MEANINGFUL APPRECIATION. 19. EMBRACE CHANGE AND GROWTH. 20. GO THE EXTRA MILE.
5. 21. INVEST IN RELATIONSHIPS. 22. OWN YOUR WORK-LIFE BALANCE. 23. BE POSITIVE. 24. MENTOR OTHERS. 25. DEBATE, THEN ALIGN. 26. BE PROCESS DRIVEN. 27. COMMUNICATE TO BE UNDERSTOOD. 28. SHARE INFORMATION. 29. KEEP THINGS FUN.
6. “ ” WHAT GETS MEASURED GETS IMPROVED.
7. “ ” DON’T ASK FOR ZERO PLAN FOR ZERO.
8. SHARPENING THE VISION TO DO NO HARM Table 1. APSF Perioperative Patient Safety Priorities 1. Preventing, detecting, and mitigating clinical deterioration in the perioperative period 2. Safety in non-operating room locations 3. Culture of safety 4. Medication safety 5. Perioperative delirium, cognitive dysfunction, and brain health 6. Hospital-acquired infections and environmental microbial contamination and transmission 7. Patient-related communication issues, handoffs, and transitions of care 8. Airway management difficulties, skills, and equipment 9. Cost-effective protocols and monitoring that have a positive impact on safety 10. Integration of safety into process implementation and continuous improvement 11. Burnout 12. Distractions in procedural areas