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Kim Chatterjee - Designing for Dignity

uxaustralia
August 25, 2021

Kim Chatterjee - Designing for Dignity

Good design can empower, include, unblock, and give people a way to step into a new identity. In this compendium of culturally-diverse stories from social impact projects around the world, involving toilets, digital wallets, furniture and peanut butter, I'll share how thoughtful design can create positive and meaningful ripple effects in people's lives.

uxaustralia

August 25, 2021
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  1. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a ia UX A a ia 2021 Da 2 Wed e da , 25 A g 2021 Ca i ned b : T ac Ball
  2. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 26 KIM CHATTERJEE: J checking m ech i king f nce. STEVE BATY: I can ee and hea . KIM CHATTERJEE: Thank g dne f mall mi acle . Oka . Hell e e ne. Hi S e e. STEVE BATY: Hi. All igh . The e g . O e . KIM CHATTERJEE: All e . All igh . Hi e e ne. Whene e a e and ha e e ime ne a e in. I'm Kim Cha e jee I'm calling in f m Yanchen he B i bane h me f he Yagge a and T b l e le. I an ed gi e a alk ab me hing ha I d n' hink e alk en gh ab i beca e i ' a med in ha e d in UX in e efe . B I h gh i ill be in e e ing ake a in n i bea i h me if he en e f being, e all d hi an a . I h gh I ill ha e me ie ab ha I' e been d ing. I ha e en he la c le f ea king n change jec ac all . I kind f cla ified hi a UX i h he al c n ain b nda ie e ha e. S ha ha en if k n a jec he e l e a blem he e d n' kn he lang age d n' kn he c l e he backg nd he hi ha i i ha a dience i ac all a i ing be, and he e i m ch dange hen a e king in cial im ac jec and de el men jec ha he e i a dange f inc ec in e e a i n and he dange f a m i n . I a eall l ck be able k i h he c e , 17 igge , mall face , and a l f ie I an ha e i h da a e f m m e e ience i h hem and he e I ha e een de ign a lied eall
  3. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 27 ell in ce ain c n e . N I'm back in A alia, hiding f m a andemic and I'm dedica ing m ime king n men' hea i e and in line i h ha S e e a alking ab e e da , all in he c n e a i n ace and clima e ac i n. S ha eall hi h me i h alk e e da S e e. S a a UXe I ge hi i h S nde all he ime and I l e he e i ence f hi k. I i ha eali a i n ha ha e he ange a nd ha e f ll c m le i id li e j a d . And a UX I hink e d hi , if a e in he ace he e a e eall ge ing in l ing blem f h man hi eali a i n can hi a an m men f g ing, h a, ha e n ha a c m le e hi and a c m le e life he a e li ing hei da and e ge ee glim e f i in he - he e li e in e ec i h hem. And I kind f an ha e a i h ab he e I de el ed hi a ecia i n f nde . I ha ened in ni e i age ag beca e, e , I am ha ld b in he Phili ine a d ama g came cam ne da and he e h and he a e like all igh e ill ge d hi e e ci e and he g alk in a ci cle and enac and emb d e na a he ld call i . We a ed alking in a ci cle a a child, ki ing kn , a eenage g all m d all f a dden. A g n and hen e en all a an ld e n and if can imagine i hin m men e e ne a alking a hi ca ica e. H nched e , ld, ai ing f dea h ba icall . Like ha ' a eenage ' in e e a i n f ld age, igh . A hi in , a e a e h bbling a nd in a ci cle he d ama g ed and aid, all igh le ' ha again. Le ' d hi ne m e ime and hi ime a e a e g e ing h gh hi e n' life, he filled i in i h ie f achie emen , and kn , a life li ed, ain and ac ifice, and ide and j f hing he had achie ed in hei life.
  4. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 28 And alk in a ci cle all became hi . Chin held high, ide in h lde , beca e e e e alking i h he f me ne' achie emen and life and e ha e had in e nali ed and ha m men kicked me lidl line f elf ab i n. J f a m men . I ill am e elf-ab bed b ha made me eali e e e e n he e i a b d f ll f ie , f ll f hi kn , hine f being een a a h man being hem el e and e d n' f en ge emembe hi b , he ha ' ha nde i ab , igh . S hi g me hinking eall ab ha digni i . S he e I ill efe ence ne f he g ea , Imman el Kan h did a l f k in defining digni and h i i in e e ed a a h man igh and I hink ha ' a bea if l hing. He e he a e e hing ha ei he a ice a digni . If i ha a ice i can be e laced b if i ha a digni i cann beca e i i - he e i n e i alen . And he e he a h man ha e inhe en digni , and I l e ha . If l k a he defini i n f digni ill ee hing like being h , h n ed, e eemed. Thi i me hing e all kn b if dig in ha a li le bi , he e i a m i n ha a e inhe en in he d ha kind f im lie ha ha e be h f ha digni . Y ha e ha e achie ed me hing, a i i n, a a , kn a le. A ladde ha e climbed. Val e ha h ld e en ha make be e han he and he ef e h f ha digni . Thi i he e Kan ac all aid, ell, n , i h all f ha j b e i ing a a h man and I ld like e end hi ide all f he n n-h man he e a ell, ic f an he alk - digni i inhe en each h man. S in k f blem l ing and ing find hing im e ine ali f life he len I an alk ab i hen e a e d ing k h ab b ha . H d ee h e le e ec he , h he e ec hem el e . And I ill ge in ha in a
  5. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 29 m men . We all kn ne f he he g ea Ab aham Ma l ' hie a ch f need . I ld like a e ha e e ne h i ing l e a blem i l ing a blem f e le a ne f he e diffe en le el and he ime f ame e ge k n he jec and blem , igh , i c ld be a eek, eek , a m n h. A ea . H e e l ng i ake and e ha e backl g and e ha e c n ain and he im an hing d . S hile e al ead kn ha he h man ha be he cen e f ha e a e ing l e, b kee he e na a he hea f ha e de ign, me ime i ' ha d emembe ha he e i a le el ha e eall need c n ide he e. Digni i a he e eemed le el. I ' h again h ee elf, h an be een. I ld like add ha len he e in all f he k ha e d , ha hi i - i ' a amid b i ' ac all n a ladde . Pe le can ha e e li le f he ba e i em n he amid b e e ne can ill ha e a en e f digni . Thi i he len e need a i h hen e d he e ea ch. S hi ha a c mmand. I ha a b il in c mmand ha e le ha e he e a " ee me". H d ac all ee me? Beca e if d n' hen a e n ge ing he eal blem . S ha I'm ing l e. I ha e a c le f ie I an ha e i h ab he e I' e een i a lied eall ell. One f he e am le i in he US, hei f d bank ha c all e he lace beca e he a e ing l e a blem f e le ha ing j b , b ha ing make eall ha d deci i n and he e end hei m ne . D he a he bill ? D he kee a ing he en ? D he he m ne in hei SUV ge hem k d he b g ce ie . S I a l n ee ing he e hel ing me f iend j n h gh and I had n iced h bea if ll he h le
  6. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 30 hing a e a h gh i a a g ce e, a famil can c me in ick hei a i n , hei milk, ein, hei egg , f hei h eh ld b he ac all ge ch e e n mbe f i em i h n j dgmen . N ne l king e hei h lde a , ha e icked me hing nheal h . S i h j dgmen can ick a ce ain n mbe f i em and can ge da and chi f he kid beca e a he c e f i hen a e c ne ed b life and ha e limi ed ch ice f he hing , ill an ha e ch ice . And he a f d bank a e e in he S a e ca e ha . I ' like, e , i ' cha i , b d n' ha e feel like i ' cha i . In Tan ania e a e king n a c k e jec beca e bad inefficien c k e c n me a l m e f el, i add emi i n , i add m ke inhala i n and heal h blem . S e e e d ing ha ld ge h eh ld men ac all change he c k e he ha e beca e he migh ha e a achmen hem. I a hanging i h a lad all da , a ching h he e ed h gh he ch e . We e e hinking a i ili , a i ea e f e, c ld e make ne ha make hing fa e b he ha a im an a me hing ha a a h a c mmen , i a hen he me i h he f iend and he neighb , a he end f he da af e he fini hed c king all he meal , he an ed l k and feel f e h. N mell like m ke all he ime beca e ha fel d me ic, incial, c nnec ed ha le he had in he h me. She an ed be hi he le f a m de n man h a in c n l f he elf. In Paki an, and in a de ign e in Lah e e e e ackling m ali , beca e egnan men e e ge ing he deli e m la e a he c f heal h c m lica i n , en iall e en dea h. And e an ed ee h e c ld l e ha in me a . We eali ed ha he men kne ha d b he e en' he deci i n make . I a
  7. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 31 he men. And b he men e e ke f i beca e he e e n - i a men' b ine . The e e ke f i h gh ab . We en a he ab and l ked a h he e e and ha hei en e f iden i a beca e a fa he he ac all didn' kn h ab he egnan men. The didn' ha e an f he inf ma i n. Wha d he fa he d ? S he e e ackled i b iding a h line he e he c ld e e i i l call a an an n m h line and find ie f m he fa he and lea n ha ha a in ec e . The bea lea ning and li ening e le e al ge each he e le d i . In M ambi e e a e nning a de ign in i h in ance c m anie ge in he ma ke f he nin ed hich a e a he inf mal ec beca e he e e eall nl a ge ing c a e and ea lie ha da hi eam he e had been ag ni ing ab icing in . The e e like, inf mal ec he d n' ha e c n an ca h fl . H ill he aff d an f d c ? 30 ec nd in a i ch e , he e e i ed ha he e men e e a ing, f c e I can aff d in ance. B j d n' ha e an hing ha i me igh n . And he e e able hen a in dee e c n e a i n f he e men a ing, if an hing ha en ne f , e an kid ill be able g ch l and a ch l fee . And he e in ance c m an e ec i e e e e ci ed b ha . The e e able g back he ffice and eali ing he had an en i e ma ke a hei finge i . The j a hem in a diffe en a . And a ligh . S nce I a ed ee hi j e hi len c n an l , like n a f m he ba e need b ac all a f m a en e f digni and ee h e le an ed be een and h he a hem el e i hin I a a a e n fall in lace and I ld l e ha e i h ha hi mean . And f c e he e i d illing ha ening igh n . S ab he backg nd n i e.
  8. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 32 S g ing back he S a e , a blem he e ha I a eall in e e ed in a a en e f - h mele ne . When me ne ha been h mele if can imagine ha ha life i like, he a e babl c ch fing, a ing i h f iend he in f kn eall ab ing a en e f - j - j ing ha e e c edi in ha e i h f iend and famil . Once he ge all ca ed c mm ni h ing b idi ed h ing hich i eall ha d ge b he a , a l f e le end back in h mele ne and I c ldn' nde and hi beca e I'm like, g gi en a hing h d li ac back in h mele ne . The alk in an a a men like hi , i i ba e, if em , if an f emembe ha i i like e a h me, emembe h e en i e hing a e, e en if a e ge ing hem f m h if h . I in l ed i h a c e , cha i called H mble De ign he e he ge he ld ck f m he h ing - ha a e h e h , he Bed Ba h and Be nd e le e am ing h me and hi ic e he e i he fi m ha I dec a ed. I a a f a 6- ea - ld gi l and e e al h bef e ea lie ha da i a j an ai ma e ha a n he fl . Tha a i . B he eam had ac all en ime i h he famil , lea ning ha hei i he e e. The had a e de ign b ief f g ing, ha in i e ? Wha in e e ? Wha i m he -in-la like? Wha i ine. And e e hing hen f m he a n he all g n he fl , he TV in he i-fi ha a b il in ha a e f hem, he lam , he a m h, all f hi a hen hel ing ha famil c ea e ha en e f h he an ed be. And he e i eall clicked f me, he e i eall hi h me a hen e e e d ing he ki chen. One f he l n ee a eall i e c nce ned ac all . She had d ne man f he e ne bef e b n iced he e a n f d in he f idge. The e a acke f half fini hed Hamb ge and fa f d lef e he a hinking ab g ing
  9. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 33 he c ne e and b ing g ce ie hich i f c e. B e a ed i hin c e, and la e ha af e n n hen he famil alked in ha big e eal, e m ch like n ha ee n TV, af e he ea and he j and he h ck f e ha e a f ll f ni hed h me f he fi ime, he m he hen aid me hing c i ical ha I j had ell e e b d ab i . She aid, n e can ge g ce ie . N I can ge g ce ie . She had al a an ed , b he didn' ha e c le . She didn' ha e kni e . She didn' ha e he ff e a e a meal f he kid and all f a dden he c ld. And ha ' hen I eali ed ha e had ac all hel ed e he en i nmen f he hel he eall ee h he c ld be, and hel he ac all j m e ha e e he ne e c ld be. And ha me a inc edibl addic i e. Beca e n I li en f hi h a e, "n I can". S g ing back a c le f he jec , in Zambia, in he ban l m Ch le a ha en e e ain ea n. And e le kn a h hei hand and n h i i ead b he didn' eali e i a al c nnec ed hei ali ile . And he fac he ha e high a e able. S he jec he e a ge c mm ni ie h had ne e in e ed in e l ng e m ile , he eb ild e e ea af e i ld c lla e, he didn' eali e he c e e e ac all hel ing faecal ma e m e in he g nd a e . S e ackled i f m l king a ha i hei d eam ile ? If he end m ne n hi gi e hem me hing he ac all ill be d f. The aid hing like ile beca e e , he l k fanc , b he a e al eall ea clean. And e l e ain . We ld l e f he neighb kn e ha e a fanc ile beca e i i ide. I ' e ige. Then e had figh he b ilde . The l cal b ilde e e like e ill j gi e hem a a ile beca e he a e ed i . I a like, n , n , e a e e ing in life e ill gi e hem a e ile . B e n ck in a c le f e i emen ha hen made c mm n lace,
  10. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 34 e g he elde l n mbe membe f he famil be a f he de ign ce a , he h high d an he ea be f m bili . Y e he a ile b all f a dden ha e a ch ice. And e a ed ee hing like he ld a hing all f a dden like, n I can i c mf abl and ead he a e . Thi a a a - me hing he babl ld ha e h gh a lied he e le b all f a dden he c ld e in ha . S hi i n big f nd in igh , b i ' he e li le en ence f h gh a a hing ha nd like, kn , ha gain an a i a i n meh bec me eall c i ical h e ee e le ee hem el e . J ecen l fini hed a jec in Ken a, hich i ne f he la ge ef gee cam , h ing - la 20 ea i h ed e 20 diffe en na i nali ie . S e le a e he e en iall f he l ng e m and again, i h c k e , i a a ligh l m e di e i a i n. Familie he e ge a i n and he d n' nece a il ha e ef ige a f d e a a i n i a dail hing hich mean i h he a i n he ha e make ch ice d I change he e in f f d d I change i f fi e d and cha c al. I ha e a bad c k e I ill e m e f ha and a l f e le ended ca enging in f e illegall beca e a he a e n all ed f fi e d and men ge a acked he e. S e came hi hinking i ' a ec i hing, e d n' an an ne ge a ed. Le ' l k a i f m ha len . B he m e i h me i h hem e a ed eali e ac all i ' a bi m e a i a i nal han ha . Wha i i he an ? The a e en e ene . The an be able d me hing i h hei ime and b ild hei ca h ba e. Wha e eali ed a he an ed be able end m e ime n hei b ine e . O n hei familie . Tha eali a i n hen e en ime i h hem, em el ia Z m and Wha A i ha if he c ld ge a c k e ha b ned le f el, ha he hen didn' ha e end m ch ime c king beca e i c ked
  11. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 35 m e efficien l , ha f eed hem f he hing . La fe ie he e, in Zambia in a n called Kab e m bile m ne c m an a e ing a em he e ld ha e a ing d c n h ne beca e c ld end and ecei e m ne and he idea a ha c ld kee a li le bi f ha m ne a ide n h ne f eme gencie . S e e e hel ing hem i ch he d c a h d in d ce i e le and af e a l ng da hi gen leman came and a ked if he c ld e an acc n . G all e . And e eali ed beca e e e e he ne in he b h i h ha elle , ha he a he blind begga h had been i ing he e a he c ne , ha a hi bea . And hi a a fi ime he had e e had acce financial nde and c ll i n, and ha he aid a , n I can a a ing. F he fi ime he didn' j ha e ha e he ca h n him. He fel financiall incl ded beca e bank i a h ge a f he blem e he e. Taking back he e I a ed i h f d bank in he US, ne f he a k I a gi en a fill ne da a fill all he e back ack and I a a king hem and i n he back ack e e f m a l cal ch l he e he eache n iced ha a l f he kid he had n iced a n mbe f kid didn' ha e en gh l nch he e e g ing h ng . S he de i ed hi em, a e di c e e em he e he g he kid back ack and e fill hem f ll f ean b e beca e ama ing ene g ce b he a , a meal aal, mac and chee e, ai n , diffe en nack . En gh f he eek he ge hi ed back he eache h ge he kid di c e el e in he eache ' m, c llec hei bag , and he didn' ge ingled beca e f a kid digni l k like hi . "I can j be a eg la kid. I d n' ge ingled beca e I'm ". I can j blend in". S hi i ha m life ha been like f he la c le f ea king n UX beha i change, he e ha I ked n a digi al b I an ed ha e ha i h . Beca e if e can all be a
  12. N e ha hi i a edi ed a c

    i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 36 f he ce he e e hel e le e he en i nmen he e he can hen ake he ne e f hem el e , e ill ha e d ne a g d j b. S I ill end he e. S , I en e ime. STEVE BATY: Ha e n g ne e ime. Y ha e g ne e ac l ime. Thank m ch. I ' nde f l ee ha kind f k g ing n. I'm - i eall i . I eall i enc aging. Thank . Oka . Thank Kim. Tha b ing he end f he m ning e i n. And i ge he m ning ea b eak. The e a e a c le f hing ha a e g ing ha en e ickl , fi l I j an n h gh e ha e a ma i e g am f n e en and n ac i i ie ha a e g ing n hi af e n n. The e i an A en e en a 1 'cl ck U e Te ing ha e an e en a 1 'cl ck. Ske ch G nning a e i n a f . The e i a e en e b k cl b a 4.30. And COZY JUICY REAL a e nning a game e i n a 5.45. Big da . Ve big da . Bef e e g he m ning ea b eak h gh, e ld like la a h ide A kable la nching a ne e ice. S le ' n ha . And e ill ee a 10.35. (m ning b eak). STEVE BATY: Hell e e ne and elc me back. I h e e e able ha e a nice b eak. Ge a a f m he c m e c een f a hile ma be if , like me, ca ch n he email ha en' been dealing i h hile ' e been a ching he c nfe ence. I ' ne hing an he . Thank f j ining. Welc me back. We a e f na e ha e Cha li Pa ke j ining n c een h l . Cha li ill be alking ab h , hen, h , and h incl de e le i h di abili in he de ign