Against the grain: Growing design rigour through the use of self

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1. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . www captionslive com au | captionslive outlook com | UX A a a De Leade T da , 14 Ma 2020 Ca i ned b : Rebekah G le i ch & Ke ie C ke
2. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 125 eflec i n a ell, in he Q&A anel and, again, in he cha . S if ha e a m men , if c ld ake a l k a h e, ha ld be g ea . B hank , ha a nde f l. And me k in he e ha e a a c mm ni and ind eall need ee de el ed. TANIA NALLY: B illian . STEVE BATY: Thank e m ch. Al igh , ne cha da , ne e en a i n c me f m Saman ha Y en j ining n . SAMANTHA YUEN: Hell , S e e. STEVE BATY: Hell , Saman ha. Thank f j ining . I'm g ing hand e and le en e ain f he ne 30 min e . SAMANTHA YUEN: OK. STEVE BATY: Thank e m ch. SAMANTHA YUEN: Thank , S e e. And hell e e ne f m Singa e. M fa i e b ilding in Singa e i he G lden Mile C m le . I l e he a chi ec e. I h e a li le Thailand and fi Ind cinema. S hi f m Singa e. STEVE BATY: Ve nice. SAMANTHA YUEN: I'll ha e m c een. S I'm g ing alk ab g ing de ign ig h gh e f elf. Le me ge id f he anel. S i ' a bi ange n ee face and I'm l king f a d
3. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 126 eading he c mmen and e i n af e he alk. I'm Sam, and I'm inci al de igne a G Tech, ecificall digi al e ice , Singa e, and e b ild digi al d c and e ice f he e f G . F he a ea I' e been an an mal in he em beca e I'm he nl de igne n deli e ing an de ign b ing fig e h e can g de ign ig f ab 80 l e le. La ea I ha ed me f m e e imen a UXD mmi I'm n g ing alk a l ab m e e imen da b a ha ame c nfe ence a m e -b and men . When I hea d hi alk m mind li e all j e l ded beca e I immedia el a h I had been ing e f elf in he a I a g ing a a de igne and al h i a infl encing he a ha I a g ing de ign ig in he e le. N e f elf i a h ge b d f k and I ied elab a e n hi in a 30-min e alk b i a diffic l . S ha I'm g ing d i e me f m e e ience and ie in ead h ha e f elf l k like a he han ing define i . C nnec he b h f and ha I'm g ing d i lea e i h a diffe en e ec i e f ha de ign ig c ld be. S , in he fi la e , i ' echnical c af , hi i ha e f en hink ab hen e hink ab c af . I ' he f ame k , me h d l gie , be ac ice and ce e , and i ' ff ha HR l e . I ' ha kee in b ine beca e i ' angible. I ' al he ff ha ' ea ie a i h hen e' e ne in ind . Re ea ing he ce , e ea ing n il i bel ng . S if ' e lea ning k ng f , hi i he e i alen f ca ing he a e and d n he m n ain e e da and hen g ing h gh he m emen e and e again ma be d ing abili e ing f i m n h , a ea b ild ha f nda i nal c af . H I a ach hi in le elling j ni i a bi f, like, a ia hl n. S in hi ca e, i ' a abili e ing, ia hl n and ha e d
4. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 127 i h ee c n ec i e nd he e he lea n he h le end- -end ce and e ha e i d f h ee c cle in h ee m n h , he a b ild m cle mem and hen he gain m e head ace and ha all hem bec me m e inde enden in being able d hi n hei n i h me g idance and hen ha al gi e me m e head ace hel he e le in he eam. And need ha head ace beca e in de ign e k i h e le and ha ' he e he f nc i nal kill like li ening, e al a ing, ef aming and n c me in la . A ma ha e e e ienced, he echnical c af ma be d e n' ma e m ch if akeh lde a e n alking each he , ha e hel hem, kn , ge id f he blem and ha ' he e f nc i nal kill c me in. S ne i e i ed f he he . I'm g ing m in n he e al a ing f he ef aming a f hi f nc i nal kill beca e he e e en ha I hink i a c i ical kill in de ign, hich i e ec i e. The abili l k a he al hing i h n al e e . And e d hi in he echnical c af a l . We d a i a ia i n f in e face and hen e e and n ne. We d di e ge, c n e ge. S ha I an d he e i ake he di e ging and c n e ging f m he echnical c af and b ing i in he f nc i nal c af ha e can b ild he ange f e n e in he e f i a i n e c ld face hen king n c af . S le ' l k a cena i . The fi ne, i ' 7:00 m and ill ha en' e a ed f e en a i n a 9:00am m . S h ha e e nded in he a ? I d n' hink m ll a e h ing, e' e n g ing e he ll b j a k he e i n. Oh, he e i i . Thank , S e e. Like magic, and I need ge id f he anel. S , ha a e he e n e ha c ld d , igh ? W k la e n a deck, a k me ne f hel g back and a ch Ne fli and ing i
5. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 128 m m ning? S if I c ld a k en e e n e in he ll. I'm n able a i , S e e, a e able d ha ? I ' a ed, OK. S e'll gi e e le a fe m e ec nd ha in and hen feel f ee end he ll hen ee en gh e n e beca e I d n' ha e an c n l . A e able h he e l ? W , ha ' i e a l he e king la e n a deck. B illian . S le ' g he ec nd ll. Y can cl e hi ne and g n he ec nd cena i . S hen in hi cena i , Sam didn' f ll he e em la e again. Tha ' n anda d f k. W ld ge ang and c nf n Sam, e Sam b ha e e , I gi e ? Click he ne ha ha e e nded in he a ha m g a i a e a d . And again, feel f ee end he ll an ime and h he e l . OK, i ' e e en. Ange and gi ing . OK, ha ' g ea . S le ' cl e he ll. S he e e me a f e nding b n he nl a f e nding. If e a l he di e ge and c n e ge c nce he e, in he fi cena i , e c ld fli a nd he c n c f ime. In ead f a ing h m g d, i ' 7:00 m, i ' 9:00am m and f eaking , ma be I c ld hink ha c ld I ibl d in he ne ne h ha achie e he ame c me ha I can ill g h me and d ha I an d , igh ? C ld c ea e me -i line and e ha f g ide f he e en a i n m in ead f making a deck? C ld b ing in he b a d ha e f m e ea ch de ign i e a i n and in me ff ickl and i ? O c ld c me i h a le la cena i ha all he akeh lde e e ience he blem in ead f li ening alk ab hem? In di e ge and c n e ge again, c ld l k a i f m a diffe en angle? In ead f ge ing ang , ma be nde and h , ha e a ne- n- ne cha l k a he e again and ee like, ac all , Sam did f ll
6. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 129 me hing and he e he hing ha Sam didn' f ll a e n c i ical and, kn , ma be I c ld le ha g . Finall , ma be Sam' n f ll ing he e em la e beca e he hink i ' da ed and i ' n king an m e. I hi an ni f me e back and a "Sam, d an c llab a e n he ne em la e and gi e i a ef e h?" S ha e' e ing d i g a gene a i e m cle, he abili hink ide he b change he b and c n an l di e ge and c n e ge b ild he a e c ld change a f e nding. S ha ' c af and I'm g ing m e n he ne la e and I'm g ing a g e ha elf-ca e i a f he ig , aking ca e f men al and em i nal and h ical heal h e can h a k i h ba e ie f ll and e can hen g n e and g f nc i nal kill ha all hen e echnical kill . Self-ca e i im an . I ' a ing a en i n elf, aking ca e f men al, em i nal, and h ical heal h ha ha e m ch m e ffe he ld. B he e' he kicke , elf-ca e i h elf- k nl main ain he a . Self-ca e i h elf- k nl main ain he a . Tha ' a h ge en ence. I'm g ing b eak i d n b ing ha 7:00 m e a ing f a 9:00am e en a i n cena i . S i h elf-ca e, aking ca e f heal h ill all c n in e ha ing me le el f ba e and head ace ha all be c ea i e in h e nd ha i a i n. B i h ha elf- k, he e ac all a hink, ac all , h am I al a d ing hing in he la min e, ha ' ha ening he e? Wi h ing elf- k add e he blem, can find e ime abili elf-ca e in hi i a i n i n g ing ha e m ch f an effec beca e ha en' i e add e ed he f ha blem. S I h e ha hel e lain ha I mean b elf-ca e i h elf- k ill nl main ain he a
7. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 130 . S elf- k i he abili k n elf and, kn , I d n' hink he e i a k elf and a e nal elf hen e g k. Y ' e ne elf and ha ' h I hink elf- k i he m im an a f ig . S ha I'm g ing d i ha e f ie f m m a e e ience and e hi ill a e he fi e ha can ake in ackling k and ha i a ing a en i n elf and g ing he ec m f eeing, n ab eeing f he and ide b ab eeing inne and dee e , ab elf-a a ene , and g ing ha elf-a a ene , ha kn ha kind f em i n a e c ming in life and a bec me a a e ha kind f beha i a e d ing af e he em i n kick in. D he e em i n and beha i change e ime d he ac all emain he ame? Then, h m ch f h e beha i a e ac all habi ? Thing ha d i h ma be eali ing and a habi c ld be l ching, like hi ill a i n he e, i c ld al be en ing. And I ed en e a l , ma be n d ama icall b I ed en e a l and I didn' eali e hi n il a c lleag e aid, "Y kn hen ' e e i ' b i , e e ne kn " beca e f he en ing. I ne e kne ha n il he ld me. S ha I'm g ing d he e i ha e i h m fi and ha ' he f habi . S hi i ha m life kind f l k like. I en h i ali ch l a RMIT and hen I mbled n UX hen I a 29 and hen I hif ed f m being a gene ali de igne in a eciali e ea che and n I'm d ing hi leade hi hing. In m e e ience de ign ca ee , I' e ac all b ned h ee ime in i ea . Tha ' a bi n . And n i h hind igh I can ell ha he fi ime I b ned i a beca e I a king m ch, king la e and hen he
8. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 131 ec nd ime I b ned a beca e I a gi ing a a m ch f m elf and n aking ca e f m elf. S I a l n ee ing in he l cal c mm ni ie , I a hel ing gani e UX c nfe ence , I a a elling f k, I a ing g m eam. Yeah, I b ned he ec nd ime and hen he hi d ime a m b d gi ing beca e I hadn' eall aken e g d ca e f m b d . S I'm g ing a k a e i n he e n . D kn ha habi a e? And d n' ha e ha e hi in cha . Y can j i e hi d n f elf. D kn h ical habi , men al habi , em i nal habi ? I ' OK if ha e n idea, if i ake me ime c me face. Tha ' fine. I'll lea e i h hi e i n he e and can hink ab h e n n. Beca e ha ' ha ening he e i ha i h e e habi , he e i al a a behind i , a ha d i e ha habi and ha ' behind ha a e al e , al e ha a ha ha c n in e d i e ha habi i OK. If G gle he d al e, ge d like h ne , l al , b ac all al e a e eall belief ha a e f med f m a e e ience . The manife a hing like h ld d hi h ldn' d ha . Y m d hi need , kn , hing like ha , he manife ha a . Wha ' ha ened he e i behind m f habi a a belief f fail e. And ha ' g ing be m ec nd . S l ng bef e I b ned h ee ime in de ign, I g ag a h bia all f a dden ne da in m final ea in ni. I j g ddenl e af aid f e le and I c ldn' g cla an m e, I c ldn' lea e he h e and ha a ked a l ng e i d f ec e . B ha ha ened a ha in Singa e in he 20 h cen a ill e adi i nal and if didn' ha e a deg ee e e e m ch a l e . S n nl a m c n hinking I a a fail e, m a en e e,
9. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 132 kn , nde andabl e ha I didn' g ad a e and I babl h gh ha he h gh I a a fail e, . S hi h ge f fail e eall d e m b n beca e I ke hing m elf e ha d, I k n m e e n ibili h ha I a n' a fail e. I didn' a k f hel beca e ha ld l k like I a inca able and he ef e I a a fail e and I an ed gi e back he c mm ni ha ga e me m ch in m g h a a de igne b al I a eall eeking alida i n f m ind e e an l k a me and ee h fa I' e c me and he ef e I'm n a fail e. Y can ee h dee he h ead n j beca e f ha a e e ience. S he e' an he e i n f . D kn ha he ie a e behind habi ? And i ' OK ha , kn , hi ake a eall l ng ime f fig e . I' e nl c nnec ed he hen I a 39. B I ld enc age kee c n an l l king a habi and ing ee ha ie a e ac all d i ing he hing ha I d . S e' e g ing m e n and I'm g ing j m back c af . We l ked a hi ea lie , igh ? The ange f e nding and ing di e ge and c n e ge. Wha ' ha ening i he e all he e e n e ha ee he e c ld ea il be habi , c n in l king la e and n hinking ab an he a f e nding. C n in l ge ing ang , c n in l gi ing . S ha kind f ie d hink migh be behind me f he e habi ? If I c n an l k la e n a deck? S ha ' ha ening he e i - le me ee h ec e hi . S ha ha en hen e di e ge and c n e ge i ha ha g e a a hen ' e e ed, igh , and hen e' e e ed, di e gen g e he d , habi c me in and hen, eah, he a ha e
10. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 133 e nd he i a i n i eall ba ed n habi . S if I'm king la e n a deck ma be i ' beca e I'm a fail e he ef e he k ha I d m be e fec and he ef e I'm g ing make a deck. If I'm, kn , al a a king me ne f hel , ma be hi i beca e I find lanning ahead e ha ing ha I d n' an , kn , hink ab ha . And if I am nning a a , Ne fli and inging i , ma be i ' beca e I ha e a fea f e en ing and I d n' an deal i h ha fea . I'm j g ing deal i h i a he la min e, hich i m m ning. In he he cena i , hen I ge ang , beca e i ' beca e I hink e e de ail affec m c edibili , e e de ail i im an ge igh . And e ing hi he b , ma be I feel like nl a h i can in e ene and hen gi ing , n b d ee he g d ha I d ha e e , I d n' ca e an m e. Tha can e ea il n in a a h . Yeah, ha ' ha ening he e i ha hen e cc , abili be di e gen g e a a beca e all he e ie ha d i e he habi kick in like a efle . Tha elf-a a ene i eall im an beca e he hing ha e ha e dee in el e , h e ie and h e habi , can affec he ld ha e make a nd . S he e I'm g ing g n m hi d . S a c le f ea ag I en Shanghai d me e hn g a h n We Cha . We nl had fi e da and e had fig e hich lace e e e g ing i i , he he e c ld b k an in e ie ide he g e illa e ea ch. S , kn , he e a me le el f e he e. And ha I didn' eali e hen a ha all m habi e e a ing kick in - king la e, king ha d, e fa aced, and e en hen e g back he Ai bnb, e didn' eall alking ab e ea ch n il ma be 10:00, 11:00 m. S he e a e li le e . I didn' eali e h i ed he
11. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 134 ainee e e n il he la da hen e a e ha ing me l nch and I a ked me eflec i e e i n ab he e e ience. I'm hankf l I had a ked h e e i n and I'm hankf l he ha ed h i ed he e e he i e I ld ne e ha e kn n and he c ld ha e ac all me n e l ed a ma f m he e e ience ha ma g n effec he a he d hei k. S c ming back ha elf-a a ene , i al me ime e eal he hing ha e a id and h he hing ha e a id ac all ha e an im ac n he k ha e' e ing d . S c ming back he e en da , I a n' hi ed g bigge in GS g e nmen digi al e ice . I an ed d hi and m b aid, "OK, I hink e kind f need ha h d n' c me in and ee ha can d ." S I came in, I did a l f nd e e imen , a ing n m e e e , b e he e i d f ea , ha I a eall ing d i cha e legi ima e e , ha e a eam, ha e e ce , ha e he gani a i n ee ha de ign ig i im an and e' e g ing make hi eal. I a cha ing legi ima e e m ch I hink al beca e I didn' eali e a he ime b la e la ea I eali ed ha h m ch f hi legi ima e e i ied back m f fail e ha b ha ing legi imac hen I'm le f a fail e e en h gh I a fa a a f m ha b n and ha he idea ha if I a legi ima e in he gani a i n, hen m a en ld al hink ha I a n' ch a fail e an m e. Y can ee h l ng h e end il a e f m m a e e ience . And I a f c ed n legi ima e e I didn' eali e ha I h ld be d ing i g ing m efe en e . A la ge gani a i n, ha ing m e cham i n and amba ad , ha ing m e e le ha c ld hel me ld be m e hel f l han ha ing ha legi ima e e . B I hink al ma be I a a iding he efe en e beca e if hink
12. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 135 back m cial an ie , ha I'd d ne i ac all g en e g d a hiding and I a ac all like a iding ching hi efe en e beca e I, eah, like e le a e diffic l f me and e eciall ce ain e f e le, like eni e ec i e . S , kn , I hink he e' defini el - c gni i el I nde d ha I needed g hi e b em i nall I j didn' an ch i . And ha ' ha elf-a a ene can hel d , nde anding he hing ha a id. S he e' a a f ha I hink de ign ig incl de . The echnical c af , f nc i nal c af , he elf-ca e ha hel kee g ing n f ll ba e and hen elf- k, he abili k n elf ha gain cla i f habi , ie and al e ha a e d i ing h h a k beca e ha ha ch a h ge im ac n he a e an d k n an d k. And if e d n' ake ca e f elf- k hen he he a f ha ce , kn , elf-ca e feed in f nc i nal c af , feed in echnical c af migh n ha en ell. S , eah, if d n' emembe an hing f m hi alk, and j ne hing, I ld h e ha i ' ab elf-a a ene , g ing ha elf- a a ene and g ing di e gen and gene a i e m cle can g he and e i n n elf- k and c n an l e- e al a e ha a e m em i n ha ening he e? Wha a e he beha i I'm af e ? Wha kind f ie and al e a e d i ing he e? Alm d ne n . And he e i he e I'm g ing in d ce he e f elf and can ee he e a e nine cl e in e f elf f m c gni i n and al e and em i n, c age, all he a elf- k, elf- managemen and g h. I ' ch a h ge b d f k. I eall ied define hi b i ld ha e been m ch and I h e can ee f m m ie and e e ience h he e elemen ha e been in la and he e' a e nline, i a ba ed n a e ea ch d ha me and
13. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 136 Da id Jami n and Che ng J dge an in he la ne ea . The e' a l m e de ail can ead and if an cha af e a d ab i a ell ing me. I'm g ing gi e me cl ing i n h ge a ed n elf- k. We alked ab di e ging and c n e ging n c af . When efle habi c me in la , ha e me m cle mem in he di e gen hinking hel balance and c n e balance efle , ha can g , h, hang n, ma be I h ld l k a hi again. When ha e jec e ie in e ie , d n' f ge alk ab he em i n and ha ' ha ening f he eam. And hen hen c me h me, d n' f ge l k back n ha ' ha ened in da em i nall , habi all , and j l k a hing f m diffe en len e , kn , hinking he b and changing he b . And hen finall , eek feedback n he ali f k b al n h elf ha im ac ed eam hile d ing he k. A king a he e an hing ha I did ha made he k diffic l f . And if d n' kn ha ' g ing n in elf, ha I f nd be eall hel f l a a k me ed c lleag e and f iend a k be m h man mi . Remembe he en ing, I had n idea ha a g ing n. O ma be hen I alked ce ain akeh lde I made a f nn face, I didn' eali e I made ha f nn face. We all need h man mi beca e e can' ee e e hing el e . S a he e a e. I ma nd i e e helming b a he e a e and e ha ha e da and d ha can li le bi b li le bi . And, kn , k n elf- k and elf- a a ene . S I ill lea e i h ne la e i n, ha did lea n ab elf da ? Again, d n' ha e i in he cha . I ' eall f
14. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 137 elf. Tha b ing he end. Thank e m ch f li ening. STEVE BATY: Thank e m ch. Tha a nde f l Saman ha, hank . We ha e a ick e i n f m Amelia h a k ha hel ed al ng hi j ne Y da le el elf-a a ene ? SAMANTHA YUEN: Y da le el. I d n' kn ab Y da le el a a ene . If I l k back, I hink a l f i a ed f m ing ge be e a ha cial an ie beca e n - ne a g ing ge me he d e ce m elf. S he e a defini el a l f elf-a a ene k he e. And if an hing, i j g e back ha idea ha n - ne' g ing hel me, I ha e hel m elf. And, eah, imagine like if, kn , e e lling he e li le ebble and e ime i j b ild and, eah, ha lea n al ng he a j add and bec me hi h ge m ch bigge a a ene . I'm n e if I' e an e ed ha e i n e ell. B eah, I hink ha ha ' he fi e n e ha c me mind. STEVE BATY: Jac eline a ked he e i n he he ' e ha ed he e e e ience i h eam d hink ha ' en iall a bad idea? SAMANTHA YUEN: I ha e. I hink I a ed d ing ha in m e i c m an , hich i F ll P f, and ha a i ea ag , beca e ha a he fi ime ha I had had n m CV ha I didn' g ad a e beca e f cial an ie . I had al a j medical ea n . And I hink j a ing ha and j change he h le c n e a i n in ha eam beca e hen e e b d kne I a c ming in i h ha a c ndi i n and ha ' h I am and ha ' h I c me i h b i ha n im ac n m k ha e e beca e I' e managed g f m ha . S an ne ha came in he eam, I ld ha e m i h
15. N e ha hi i a edi ed a c i f a li e e e a d he ef e ma c ai e . Thi a c i i he j i e f Ca i LIVE a d he a h i ed a e ible f a me a d ma be c ied ed b a he a i h a h i a i . Page 138 hem beca e I fel like I didn' ha e an hing hide an m e. STEVE BATY: Tha ' g ea . Thank e m ch. Thank f ha ing h e ie i h . SAMANTHA YUEN: Thank . I l k f a d eading he e i n and he c mmen . STEVE BATY: Tha b ing - hank , Saman ha. Tha b ing he af e n n ea b eak. We a e a ing back in half an h a 3:30. S I l k f a d eeing all again. Take he ni ge me f e h ai , e he ca , alk he d g, ge a c f ea. Thank f a ici a ing fa and e ill ee af e hi b eak. See a 3:30. Thank . STEVE BATY: Hell , e e ne, and elc me back. J an ake a m men j eflec n me f h e la alk e hea d and j highligh ha ge ing and alking in blic i n ea . Telling a g f ange ha hink fe i nall , ha belie e, e e ience , i n ea a he be f ime . I ea a a a en e f elf and elf-c nfidence in man , man a and i ' n ea and n a age e en like hi a g f e le. I ' an ac f a g ea deal f lne abili . T d hen ' e ha ing i e e nal ie i e en m e . S I eall j an hank he la ba ch f eake f ha ing enl and meaningf ll i h . I eall d a ecia e i , hank all e , e m ch. The af e n n ee i h j h ee alk g . The fi ne c ming ne ill ick n me f he hing ha e e e hea ing a