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Designing for tomorrows

UXAustralia
August 30, 2019

Designing for tomorrows

UXAustralia

August 30, 2019
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  1. The only thing that makes life possible is permanent, intolerable

    uncertainty: not knowing what comes next. Ursula K. Le Guin, The Left Hand of Darkness
  2. What I’m not here to talk about • Futurism or

    Futurology • Predictions • ‘the future’ • Big Data • Data Mining • AI, AR or VR • Machine Learning • Autonomous vehicles • Smart Industry 4.0 (nor4.1 nor 5.0) • Blockchain • ‘Like Uber but for…’ • Voice Recognition • Chatbots • Personalisation • Robotics • IoT • Quantum Computing • Deep Learning • Technological Unemployment • Actionable Analytics • Tiny housing • Digital health
  3. What we need to talk about Designers are active, influential

    change agents who work in a design space that includes interpersonal dimensions. Nigel Cross, Design Thinking: Understanding How Designers Think and Work 5
  4. Taking the long view Design’s influence extends beyond technology and

    products, communication and experiences. Design influences what is yet to be created. 6
  5. We have our talent, our skills and our tools •

    Design research • Design strategy • Design thinking • Design management • Design artefacts • Design futures • Design fiction 7
  6. And we have challenges Getting a shared language and understanding

    around design and business and organisations and people is one thing. Introducing people to futures-focused theories, strategy and methods is quite another. 9
  7. We all face the challenge of designing for something that

    can only be imagined and anticipated 11
  8. used futures the power of the past the future as

    we’ve been told it will be futures we disown
  9. Chinese laborers extract sand from dirt along the river bank

    March 19, 2006 on the outskirts of Beijing, China. The sand that they mine will be used to build new houses. Because the sand found in deserts often isn't suitable for making concrete, miners strip sand from riverbeds and beaches. Usable sand is a finite resource. (Guang Niu/Getty Images)
  10. Sand is the thing that our cities are made out

    of... Every concrete building that you see is basically just a huge pile of sand glued together with cement. All the roads that connect all those buildings — also made of sand. All the windows in those buildings are made from sand. The silicon that powers your computers, your cell phones, the chips in your electronics, that's also from sand. So basically, without sand, we have no modern civilization. Vince Beiser (https://vincebeiser.com/articles/sand-crisis/)
  11. We all face the challenge of designing for something that

    can only be imagined and anticipated 24
  12. Designing with a future focus needs a particular disposition •

    Short-term vs long-term focus of client and outcome or solution • Quality and role of inputs, especially in scenario development • Ability to imagine alternative futures and the means to visualise them 27
  13. “ . . . the idea of the future being

    different from the present is so repugnant to our conventional modes of thought and behavior that we, most of us, offer a great resistance to acting on it in practice.” John Maynard Keynes, 1937
  14. Avoiding business as usual • Foresight tools and processes before

    strategic positioning or planning or design • Use different – longer – time horizons • Ask better questions: not what are we designing but why, and what impact it will have • Encourage multiple perspectives • Foster divergent thinking
  15. Be pragmatic Have a view and hold it lightly •

    There is no ‘one’ defined future – but there are preferred, plausible and possible futures • Things change, frequently • Complexity is the ‘new normal’ • No one person is going to see the whole picture by themselves
  16. Don’t assume Look back at trend reports from 2009 •

    What was a priority then may not be a priority now • What is a priority today may not be a priority – or even necessary – in 5 years • Not everything happened that was predicted • Other things happened that weren’t predicted • top-down and bottom-up must work together
  17. THE FUTURE IS THERE... LOOKING BACK AT US. TRYING TO

    MAKE SENSE OF THE FICTION WE WILL HAVE BECOME. William Gibson Pattern Recognition