Research Epic - how we designed immersive, honest and ongoing conversations, remotely.

Transcript

1. Remote research team Running remote research Lee Ryan Natalie Rowland Marieke Peters
2. Remote research team Running remote research Respectful Participant led Ongoing conversations
3. Remote research team Running remote research Respectful Participant led Ongoing conversations Involving stakeholders throughout the journey
4. Nepal: Adelaide: Singapore: Manila: Bratislava: Romania: Ukraine: London: Kansas City: Galle, Sri Lanka: Sydney: San Jose: San Francisco: Vermont: Hong Kong: Montreal: Jacksonville: Birmingham: Athens: Chicago: Cincinnati: Atlanta: North Carolina: Miami: Dallas: Washington: Lisbon: Perth: 55+ participants Over 160 conversations
5. Joel Herzog
6. Onboarding: 
 
 Critical first moments, unique journeys,
 unobtrusive.
8. Adrien Converse
9. Sensitizing: EPIC conference conversations, workplace research, archives.
10. The way in which people work is not always apparent. Too often, assumptions are made as to how tasks are performed rather than unearthing the underlying work practices. By making the work visible, designers create a more intimate view of the workplace landscape. - Lucy Suchman
11. Nathan Dumlao
12. Setting a rhythm
13. Participants Lead Encouraging without interrupting Context: team, tools, awareness, familiarity, hopes. First impressions: actions, flow, pauses, uncertainties. Sit still and pay attention Wrapping up: describe the experience, next steps. Check in: show and tell what’s changed, making progress? Time together exploring and learning. Wrapping up: describe experience
14. Anthony Choren
15. Establishing Principles
16. At the core of the research is a relationship. We aim to be great  conversational partners,  attentive to their language, pace and experiences. We observe in a way that  minimises the feeling being   watched or judged.  We are  upfront  about what information we are collecting and why, including who will have access to the information. The participant owns their data. We  adapt  to suit the needs of participant to ensure they are  comfortable  at all times throughout the research journey. We look out for our participants at all times  taking   care to protect  their privacy and their organisations privacy/reputation.
17. Developing Practices
19. Markus Spiske
20. Our Toolkit
24. James Wainscoat
25. Zoom: familiar, accessible, intimate.
26. Jordan Sanchez
27. Participant led, at their pace
28. Declan Lopez SHARED UNDERSTANDING LEARNING TOGETHER
29. Sharing stories sessions
30. Barth Bailey
31. Hundreds of hours of conversations
33. Where is it? What might 
 it mean?
34. Lourdes Castro
35. Choosing and 
 protecting your heroes
36. Constructing and using video effectively is a challenge and an art. Finding the right clips that are exactly on topic. Putting them together so there is enough context and emotion. But succinct and tight enough that you hold people’s attention. There is also a burden of responsibility, to tell authentic stories. - Charlie Cochrane
37. Video storytelling
38. Lessons Learned: Experiment & learn together, Casual core team chats, Make data visible, Share as you go, Practical considerations.
39. Thank you @redrollers @Kumeugirl