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Heuristics for User Experience – A Tester’s Perspective (Parimala Hariprasad)

uxindia
October 25, 2013

Heuristics for User Experience – A Tester’s Perspective (Parimala Hariprasad)

Testing for user experience is a challenge as its hard to measure what users like in a product/system/service. Solving this challenge involves creating a master user set, outcome of which throws light on man-machine interactions and it’s human side. How did I crack this challenge? Catch me at my talk

uxindia

October 25, 2013
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  1. Parimala Hariprasad, UXINDIA13 Conference Presentation

  2. Parimala Hariprasad Master Shifu @ Moolya (Head of Academy &

    Startup Test Lab) Heuristics for User Experience A Tester's Perspective
  3. What is User Experience?  You go to a brand

    new restaurant where your favourite Sushi is served ◦ On a Dirty Plate! ◦ How does it feel?  You buy an expensive wedding suit ◦ You find a lizard trying out your suit before you do! ◦ How does it feel?
  4. Purpose First Impression Navigation Contactability Personalization User Experience

  5. Purpose

  6. First Impression

  7. Navigation

  8. Contactability

  9. Personalization

  10. UX Testing - My Journey

  11. Emotional Testing How much value would we add if emotions

    were given their due importance?
  12. HORRIBLE & PATHETIC UNDERSTANDING OF CUSTOMER REQUIREMENTS FYI I WANTED

    OWNERS TO RESPOND TO MY REQUEST AND YOU ARE SENDING ME BULK BROKER RESPONSES.......!!!!!!!!!!!!!!! Support Experience Call / Email / SMS
  13. Five Seconds Test In five seconds, what can you tell

    about people or websites?
  14. Paper Prototyping

  15. • Scenarios Testing • Claims Testing Information Architecture • Emotional

    Testing • Support Experience (Call/Email/SMS) Interaction Design • User Survey • User Experience Report Usability Engineering • Five Seconds Test Visual Design • Paper Prototyping Prototype Engineering UX Competencies
  16. You cannot design the User Business Needs User Needs UX

    You *can* design for UX
  17. Don’t make your user feel like…

  18. Eggs or Tomatoes? Parimala@moolya.com Twitter : @CuriousTester *Image Credits :

    The Internet