Heuristics for User Experience – A Tester’s Perspective (Parimala Hariprasad)

Testing for user experience is a challenge as its hard to measure what users like in a product/system/service. Solving this challenge involves creating a master user set, outcome of which throws light on man-machine interactions and it’s human side. How did I crack this challenge? Catch me at my talk

Transcript

1. Parimala Hariprasad, UXINDIA13 Conference Presentation
2. Parimala Hariprasad Master Shifu @ Moolya (Head of Academy & Startup Test Lab) Heuristics for User Experience A Tester's Perspective
3. What is User Experience?  You go to a brand new restaurant where your favourite Sushi is served ◦ On a Dirty Plate! ◦ How does it feel?  You buy an expensive wedding suit ◦ You find a lizard trying out your suit before you do! ◦ How does it feel?
4. Purpose First Impression Navigation Contactability Personalization User Experience
5. Purpose
6. First Impression
7. Navigation
8. Contactability
9. Personalization
10. UX Testing - My Journey
11. Emotional Testing How much value would we add if emotions were given their due importance?
12. HORRIBLE & PATHETIC UNDERSTANDING OF CUSTOMER REQUIREMENTS FYI I WANTED OWNERS TO RESPOND TO MY REQUEST AND YOU ARE SENDING ME BULK BROKER RESPONSES.......!!!!!!!!!!!!!!! Support Experience Call / Email / SMS
13. Five Seconds Test In five seconds, what can you tell about people or websites?
14. Paper Prototyping
15. • Scenarios Testing • Claims Testing Information Architecture • Emotional Testing • Support Experience (Call/Email/SMS) Interaction Design • User Survey • User Experience Report Usability Engineering • Five Seconds Test Visual Design • Paper Prototyping Prototype Engineering UX Competencies
16. You cannot design the User Business Needs User Needs UX You *can* design for UX
17. Don’t make your user feel like…
18. Eggs or Tomatoes? Parimala@moolya.com Twitter : @CuriousTester *Image Credits : The Internet