UXINDIA 2015-Customer Experience Strategy(Rashmi Sethi) by uxindia

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October 31, 2015

UXINDIA 2015-Customer Experience Strategy(Rashmi Sethi) by uxindia

Difference between Customer Experience v/s User Experience.
Designing your Customer Experience Strategy.

In this session, She will…

Illustrate by citing examples on what is Customer Experience versus User Experience.
Talk about why Customer Experience is a key differentiator in today’s environment and how to design a Customer Experience Strategy.

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uxindia

October 31, 2015
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