UXINDIA17 - Smart Home for Your Mom

Smart Home for Your Mom

Transcript

2. Smart home for your mom DESIGNING CONNECTED PRODUCTS FOR THE MESSY REALITY OF OUR LIVES KEVIN CANNON @MULTIKEV
3. 2 Kevin Cannon Interaction designer at frog design @multikev
4. KEVIN CANNON
9. “Not the worst use for the Internet of Things — but probably not the best, either.”
 — THE VERGE
10. “Only one product line. Not many features. 
 And a blueprint for every smart home company out there.”
 — WIRED MAGAZINE
11. 1. Why smart home isn’t mainstream 2. Why it’s hard to design for 3. What it will take to make it mainstream
12. Smart home isn’t mainstream
14. 2 reasons 1. Not solving real problems 2. Not delivering on it’s promise
15. PROBLEMS 
 PEOPLE HAVE 
 IN THEIR LIVES PROBLEMS
 SMART HOME 
 ACTUALLY SOLVE
16. http://www.adweek.com/brand-marketing/meet-smalt-the-ridiculous-smart-salt-shaker-that-has-mood-lighting-and-streams-music/
18. 2. Not delivering on it’s promise
21. https://www.amazon.com/forum/-/Tx248MWBWL2743Q/ref=ask_ql_ql_al_hza?asin=B01J24C0TI
22. We’ve been here before
23. https://www.youtube.com/watch?v=Ny8-G8EoWOw
25. “We don’t expect internet-like glitches from the real world.” — CLAIRE ROWLAND https://uxmag.com/articles/whats-different-about-user-experience-design-for-the-internet-of-things
26. How can you approach things differently?
27. Regular light Smart light • GET UP • FLICK SWITCH • SIT DOWN • FIND PHONE • UNLOCK PHONE • FIND APP • OPEN APP • NAVIGATE TO LIGHT • TURN LIGHT ON • PUT PHONE AWAY
28. “Feature-free as they may be, most conventional home products just work” — GIZMODO https://gizmodo.com/why-is-my-smart-home-so-fucking-dumb-1684949715
29. Our competition is not other smart lighting products, our competition is the normal light bulb.
30. Technology down Home up
31. Smart home without the smartphone
32. TEMPERATURE BRIGHTNESS
33. Design for the whole family PURCHASER INSTALLER USER
34. Design for the whole family
35. What makes it hard to design for?
36. 1. The technology is fundamentally different
37. FAST CPU MEMORY ALWAYS ON ALWAYS CONNECTED RESPONSIVE SLOW CPU LITTLE MEMORY BATTERY SOMETIMES CONNECTED HIGH LATENCY Typical Tech IOT Tech
38. APP DATABASE
39. REMOTE APP BULB GATEWAY BULB
40. https://www.oreilly.com/learning/whats-different-about-user-experience-design-for-the-internet-of-things
41. Technology is our material
42. 2. Data is not reliable
43. ACTION REACTION THIRD STATE
44. SENDING COMMAND, PLEASE WAIT. Approach A: Block until action is completed
45. Approach B: Show status until action is completed
46. Approach C: Assume everything is ok (and fix it later if not)
47. 3. You can’t rely on existing patterns
49. What will it take to become mainstream?
50. Consider the total value proposition.
51. Consider the total value proposition. + >
52. + >
53. + > Smart home
54. + > What we tried to do
56. 1. Find value and maximise it
57. 2. Focus on taking the pain out of the product
58. 3. We need to get better at designing complex systems
59. Thank you. @MULTIKEV