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UXINDIA17 - Smart Home for Your Mom
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uxindia
November 20, 2017
Design
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UXINDIA17 - Smart Home for Your Mom
Smart Home for Your Mom
uxindia
November 20, 2017
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Transcript
None
Smart home for your mom DESIGNING CONNECTED PRODUCTS FOR THE
MESSY REALITY OF OUR LIVES KEVIN CANNON @MULTIKEV
2 Kevin Cannon Interaction designer at frog design @multikev
KEVIN CANNON
None
None
None
None
“Not the worst use for the Internet of Things —
but probably not the best, either.” — THE VERGE
“Only one product line. Not many features. And a
blueprint for every smart home company out there.” — WIRED MAGAZINE
1. Why smart home isn’t mainstream 2. Why it’s hard
to design for 3. What it will take to make it mainstream
Smart home isn’t mainstream
None
2 reasons 1. Not solving real problems 2. Not delivering
on it’s promise
PROBLEMS PEOPLE HAVE IN THEIR LIVES PROBLEMS SMART
HOME ACTUALLY SOLVE
http://www.adweek.com/brand-marketing/meet-smalt-the-ridiculous-smart-salt-shaker-that-has-mood-lighting-and-streams-music/
None
2. Not delivering on it’s promise
None
None
https://www.amazon.com/forum/-/Tx248MWBWL2743Q/ref=ask_ql_ql_al_hza?asin=B01J24C0TI
We’ve been here before
https://www.youtube.com/watch?v=Ny8-G8EoWOw
23
“We don’t expect internet-like glitches from the real world.” —
CLAIRE ROWLAND https://uxmag.com/articles/whats-different-about-user-experience-design-for-the-internet-of-things
How can you approach things differently?
Regular light Smart light • GET UP • FLICK SWITCH
• SIT DOWN • FIND PHONE • UNLOCK PHONE • FIND APP • OPEN APP • NAVIGATE TO LIGHT • TURN LIGHT ON • PUT PHONE AWAY
“Feature-free as they may be, most conventional home products just
work” — GIZMODO https://gizmodo.com/why-is-my-smart-home-so-fucking-dumb-1684949715
Our competition is not other smart lighting products, our competition
is the normal light bulb.
Technology down Home up
Smart home without the smartphone
TEMPERATURE BRIGHTNESS
Design for the whole family PURCHASER INSTALLER USER
Design for the whole family
What makes it hard to design for?
1. The technology is fundamentally different
FAST CPU MEMORY ALWAYS ON ALWAYS CONNECTED RESPONSIVE SLOW CPU
LITTLE MEMORY BATTERY SOMETIMES CONNECTED HIGH LATENCY Typical Tech IOT Tech
APP DATABASE
REMOTE APP BULB GATEWAY BULB
https://www.oreilly.com/learning/whats-different-about-user-experience-design-for-the-internet-of-things
Technology is our material
2. Data is not reliable
ACTION REACTION THIRD STATE
SENDING COMMAND, PLEASE WAIT. Approach A: Block until action is
completed
Approach B: Show status until action is completed
Approach C: Assume everything is ok (and fix it later
if not)
3. You can’t rely on existing patterns
None
What will it take to become mainstream?
Consider the total value proposition.
Consider the total value proposition. + >
+ >
+ > Smart home
+ > What we tried to do
None
1. Find value and maximise it
2. Focus on taking the pain out of the product
3. We need to get better at designing complex systems
Thank you. @MULTIKEV