LEVEL 2: SUPPORTIVE ADAPTS TO ME & MY CONTEXT LEVEL 3: CONSULTATIVE FEELS LIKE A TRUSTED TWO WAY DIALOGUE Get the basics right Be relevant & supportive Be a trusted advisor LEVEL 4: EMPOWERING MAKES ME A BETTER PRACTITIONER Empower & connect practitioners Healthcare Practitioner Engagement BEHAVIOUR Keep HCPs on the site Encourage exploration of the site Bring HCPs back to the site Turn HCP into advocates OUTCOME Empowering world class practitioners EXPERIENCE VISION
a minute in between consultations. The first 5 minutes of the 10-minute consultation is spent getting a picture of the past six months medical history and current medication on their own/shared device with slow wifi/3g