as you had no idea when they would actually get done. Now we have a predictable idea of how long things take to do and when they will be delivered" – Simon George, Deputy Head of OperaOons, Base79
to understand what it does as a holisOc system is the first step to becoming a learning organisaOon A learning organisaOon is one that constently improves it compeOveness because it understands what it does and how it actually does it.”