How I applied Promise Theory to managing a loose team of people to most of whom I don’t have a line of command. PT was born in 2004 as Mark Burgess was looking for a model to describe CFEngine 3 but it soon proved able to model any complex system, and I had used CFEngine a lot when I became the Head of IT in Telenor Digital. With a lot of both operational and managerial tasks and an initial team size of one and then two, the challenge was big and borrowing help from other functions in the company was a necessity. A traditional management style was not going to work, so I decided to shape my own management style by using PT. This is the report of the first year.