the significance of cultural difference and raise awareness adapt some of the insights and increase productivity and efficiency in your workplace explore cultural literacy, workshops, reading and cultivate your interest. Disclaimer: We will be addressing many of the issues with generalizations, most of which should be taken with a grain of salt especially with the ever-evolving India, and with the younger generations in the workplace (also true for Westerners).
and West could be reconciled in the pursuit of the highest and largest ideal, Spirit embrace Matter and Matter find its own true Reality and the hidden reality in things in the Spirit.
cross-cultural, cross-disciplinary exchange of knowledge • an incredibly diverse workforce and a committment to maintaining an inclusive work environment • designing global products for the larger human good • tap into a pool of world-class talent, mindsets and spirit • a round-the-clock work continuum • growth at personal and professional levels
national holidays • Estimated 33 languages with over 327 dialects • Cricket and Bollywood are key sources of entertainment • Strong family values • Focus on relationships both in personal and professional environments • Fast paced emergence from an agrarian economy to a technology savvy, service-oriented and entrepreneurial mindset
Silicon Valley of India • Garden City/ Pub City Yahoo! India • Yahoo India presence is across Yahoo R&D (Y! SDC) and Web services (Y! India) • Yahoo! R&D was set up in 2002 • Current employees approx. 1756 Administration Business Content Production Corporate Communications Cust & Content Solutions Finance Product Management Project/Program Mgmt Technology UED BAY O F BEN G AL Flickr photo: eirikfer
the spoken word (WYHIWIM)! …is for the good of the group (collectivist) …is to preserve & strengthen personal relationships …is often what is not said, but is implied {communication east} [communication west]
success …is process-driven …is hierarchical, driven by clearly defined roles, titles …is about respect, conformity and saving face (group) {management style east} [management style west]
expressions like: barking up the wrong tree killing two birds with one stone they threw us a curveball we are out on a limb Be familiar with use of words in: Indian English American English Crib Complain Prepone Opposite of postpone A real time pass Waste of time Hi-tech Modern, up to date Rubber Eraser Scale Ruler In written communication note: DD/MM/YY MM/DD/YY Dear Todd, Todd,
and tolerant by nature • Personal integrity and saving face is important • Collectivist approach with focus on maintaining harmony • Tend not to disagree openly or challenge something • Have difficulty providing negative feedback or saying NO • Rarely ask for help or more time • Process-driven and dedicated team members • Enthusiastic, keen to learn and once comfortable at a personal level can be more collaborative know your desi* colleague *pron. [they-see]
role in US and Bangalore US Point of contact - Provide xisting knowledge, research, design assets B’lore liaison - Process and decision-making, conduct review session meetings and demos Establish contact early Meet face-to-face as early as possible Prioritize talking live at least weekly Identify the roles and titles. Define accountability Who are the decision-makers or influencers in the local office? Make your own role, responsibilities and title clear Effectively communicate before, after and during meetings Email meeting agenda a day before, solicit active participation on conference calls email meeting minutes, action items after meeting call 1:1 meetings with team members Provide clear cut directions, comments and feedback Working cross-culture; team in Bangalore UED / UER / PM / ENG
of contact - Provide xisting knowledge, research, design assets B’lore liaison - Process and decision-making, conduct review session meetings and demos Establish contact early Meet face-to-face as early as possible Prioritize talking live at least weekly Identify the roles and titles. Define accountability Who are the decision-makers or influencers in the local office? Make your own role, responsibilities and title clear Effectively communicate before, after and during meetings Email meeting agenda a day before, solicit active participation on conference calls email meeting minutes, action items after meeting call 1:1 meetings with team members Provide clear cut directions, comments and feedback
morning conference calls • Make sure to prioritize talking live at least weekly • Over-communicate what is happening in Sunnyvale or US offices. Your local team wants to be included as part of the larger team. It builds morale and cohesion. Pallavi Homan, Director Product Management, Yahoo! Mail. 7 years • Be aware of the national and regional holidays and the timezone when planning project schedules • Ask them how best to pronounce their name (as them to email it) • Listen and when possible, read between the lines • Encourage them to be more direct. • Solicit their feedback, their insight for the design or development prob- lem on hand. Don’t begin by telling them what you think • Confirm timelines and delivery dates in writing
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![{communication east} [communication west]](https://files.speakerdeck.com/presentations/0adbd0f098d40130c6980231637169de/slide_10.jpg){kind=link}
![{management style east} [management style west]](https://files.speakerdeck.com/presentations/0adbd0f098d40130c6980231637169de/slide_14.jpg){kind=link}
![…is result-oriented …is process-driven {management style east} [management style west]](https://files.speakerdeck.com/presentations/0adbd0f098d40130c6980231637169de/slide_15.jpg){kind=link}
