औΓѻ͏αʔϏεͷܾఆ ɹͲͷɺαʔϏε͕αϙʔτରʁ γεςϜߏங ਓһͷ֬อ ཁ݅ʹ͋ͬͨίʔϧηϯλʔબఆ ࣍ϖʔδࢀরɻ ηϯλʔ ΦϖϨʔγϣϯϚωʔδϟʔ εʔύʔόΠβʔ ΦϖϨʔλʔ ΞφϦετ ΫΦϦςΟϚωʔδϟʔ ํͷࢧԉ༗ KPI ͷཧମ੍ Ԡର࣭ɿ ฏۉԠ࣌ؒ(ண৴͔ͯ͠ΒΦϖϨʔλʔ͕Ԡ͢Δ·Ͱ ͷฏۉ࣌ؒ)ɺԠɺઃఆ࣌ؒԠ(ઃఆͨ࣌ؒ͠ʹԿˋͷ ίʔϧʹରԠ͔ͨ͠(SLA))ɺԠɺ૯Ԡ࣌ؒɺ࠷େԠ࣌ؒɺଈ ԠɺଈԠɺ์غɺ్த์غݺ(ΩϡʔΠϯάதʹͬ ͨ)ɺఀɺͪݺɺ࠷େͪ࣌ؒɺ ձ࣭ɿ อཹɺ૯อཹ࣌ؒɻฏۉอཹ࣌ؒɺҰ࣍ରԠྃ(స ૹ͔͚͢͠Δ͜ͱͳ͘1ճͷडίʔϧͰཁ͕݅ຬͨ͞Εͨ)