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Zendesk マクロ/自動化 徹底解剖

Kiminari Homma
September 28, 2016

Zendesk マクロ/自動化 徹底解剖

Kiminari Homma

September 28, 2016
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  1. Zendesk
    ϚΫϩ/ࣗಈԽ పఈղ๤
    @kimihom

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  2. Agenda
    • ͋ͳͨͷ஌Βͳ͍ ϚΫϩ
    • ࣗಈԽɺͯ͠·͔͢

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  3. ͋ͳͨͷ஌Βͳ͍ϚΫϩ

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  4. “νέοτରԠͨ͠Β
    ϚΫϩΛ࡞Δ”
    ϧʔςΟϯԽͰ͖Δʂ

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  5. ॏཁͳ͜ͱ
    • ࠷ॳͷฦ৴͸ஸೡʹ࡞Δ (λΠϓ/༏ઌ౓/λά etc)
    • ૹ৴ޙ ʹϚΫϩΛ࡞੒

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  6. શ͘ಉ͡ରԠΛ࠶ݱͨ͠ϚΫϩ
    ϓϨʔεϗϧμΛར༻͠ɺಈతͳ෦෼Λमਖ਼

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  7. ϚΫϩ Tips
    • جຊతʹԿ͔ରԠͨ͠ΒϚΫϩԽʂ
    • :: Ͱ۠੾Δ͜ͱͰ֊૚Խ / ϚΫϩઃఆͰฒͼସ͑
    • τϐοΫ͝ͱʹϚΫϩΛ෼͚Α͏
    ύεϫʔυมߋ/ୀձ ͳͲ (DEMO)

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  8. λάͬͯͲ͏׆༻Ͱ͖Δͷʁ
    • λάϕʔεͰݕࡧ
    • ໰͍߹Θͤͷଟ͍໰୊΍܏޲Λ೺Ѳ
    -> ؅ཧͷλάͰݟΕΔ
    • λάج४ͷϏϡʔΛ࡞੒
    • τϦΨ/ࣗಈԽ ͷߏங (“ӡ༻” λά͕͋ͬͨ৔߹ɺӡ
    ༻୲౰ͷA͞ΜʹϝʔϧΛඈ͹͢౳)

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  9. ΧελϜϑΟʔϧυͬͯʁ
    • λάͱ࢖͍ํ๏͸΄΅ಉ͡ɻ
    • νέοτʹඥͮ͘ ݻఆจݴ͕ λά ͰɺɹΩʔ:஋ ͷϖΞ͕ ϑΟʔϧυɻ
    • ϔϧϓηϯλʔͷ໰͍߹ΘͤϑΥʔϜΧελϚΠζ͕Մೳ (Professinoal Ҏ্)
    https://
    callconnect.zendesk.com
    /hc/ja/requests/new

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  10. ࣗಈԽɺͯ͠·͔͢

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  11. τϦΨͱࣗಈԽͷҧ͍
    • τϦΨ͸ɺνέοτͷ࡞੒·ͨ͸ߋ৽࣌ʹʢ࡞੒
    ͓Αͼߋ৽ͷΠϕϯτʣɺνέοτʹର࣮ͯ͠ߦ
    ͞Ε·͢
    • ࣗಈԽ͸ɺ࣌ؒΠϕϯτʹج͍࣮ͮͯߦ͞Ε·͢
    ʢྫɿνέοτͷߋ৽͔Β4೔ޙʣ

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  12. τϦΨͷൃಈ৚݅
    ࣗಈԽͷൃಈ৚݅

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  13. جຊతͳ࢖͍ํ΍ઃఆํ๏͸
    τϦΨͱಉ͡!

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  14. Ϣʔεέʔε
    • อཹதͷνέοτ͕1೔Ҏ্͋Δ৔߹ɺΤʔδΣϯτʹߦಈΛىͤ͜͞Δ
    ϦϚΠϯυΛૹ৴
    • νέοτظݶ͕ա͗ͨ࣌ʹ୲౰ऀʹϝʔϧૹ৴
    • 1೔Ҏ্ܦաͨ͠νέοτͷεςʔλεΛۓٸʹมߋ
    -> ϦϚΠϯυతͳ࢖͍ํ΍νέοτεςʔλεͷߋ৽ͱ͔͕ྑ͛͞

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  15. ۩ମతͳઃఆํ๏͸
    τϦΨͰฉ͚Δ͸ͣʂ

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  16. • ϚΫϩΛ׆༻͢Δ͜ͱͰλά͕উखʹ͍ͭͯ
    ͍͘࢓૊ΈΛ࡞Ζ͏
    • ීஈ Zendesk Ͱఆظతʹ΍͍ͬͯΔ͜ͱɺ๨
    Ε͕ͪʹͳ͍ͬͯΔ͜ͱΛચ͍ग़ͦ͏
    • ࣗಈԽΛಋೖͯ࣌ؒ͠ϕʔεͷϦϚΠϯυ (ಛ
    ʹอཹதνέοτ) ΍ λά Λ͚ͭͯΈΑ͏
    TODO!

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  17. That’s it!

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