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Zendesk マクロ/自動化 徹底解剖

Kiminari Homma
September 28, 2016

Zendesk マクロ/自動化 徹底解剖

Kiminari Homma

September 28, 2016
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  1. Zendesk ϚΫϩ/ࣗಈԽ పఈղ๤ @kimihom

  2. Agenda • ͋ͳͨͷ஌Βͳ͍ ϚΫϩ • ࣗಈԽɺͯ͠·͔͢

  3. ͋ͳͨͷ஌Βͳ͍ϚΫϩ

  4. “νέοτରԠͨ͠Β ϚΫϩΛ࡞Δ” ϧʔςΟϯԽͰ͖Δʂ

  5. ॏཁͳ͜ͱ • ࠷ॳͷฦ৴͸ஸೡʹ࡞Δ (λΠϓ/༏ઌ౓/λά etc) • ૹ৴ޙ ʹϚΫϩΛ࡞੒

  6. શ͘ಉ͡ରԠΛ࠶ݱͨ͠ϚΫϩ ϓϨʔεϗϧμΛར༻͠ɺಈతͳ෦෼Λमਖ਼

  7. ϚΫϩ Tips • جຊతʹԿ͔ରԠͨ͠ΒϚΫϩԽʂ • :: Ͱ۠੾Δ͜ͱͰ֊૚Խ / ϚΫϩઃఆͰฒͼସ͑ •

    τϐοΫ͝ͱʹϚΫϩΛ෼͚Α͏ ύεϫʔυมߋ/ୀձ ͳͲ (DEMO)
  8. λάͬͯͲ͏׆༻Ͱ͖Δͷʁ • λάϕʔεͰݕࡧ • ໰͍߹Θͤͷଟ͍໰୊΍܏޲Λ೺Ѳ -> ؅ཧͷλάͰݟΕΔ • λάج४ͷϏϡʔΛ࡞੒ •

    τϦΨ/ࣗಈԽ ͷߏங (“ӡ༻” λά͕͋ͬͨ৔߹ɺӡ ༻୲౰ͷA͞ΜʹϝʔϧΛඈ͹͢౳)
  9. ΧελϜϑΟʔϧυͬͯʁ • λάͱ࢖͍ํ๏͸΄΅ಉ͡ɻ • νέοτʹඥͮ͘ ݻఆจݴ͕ λά ͰɺɹΩʔ:஋ ͷϖΞ͕ ϑΟʔϧυɻ

    • ϔϧϓηϯλʔͷ໰͍߹ΘͤϑΥʔϜΧελϚΠζ͕Մೳ (Professinoal Ҏ্) https:// callconnect.zendesk.com /hc/ja/requests/new
  10. ࣗಈԽɺͯ͠·͔͢

  11. τϦΨͱࣗಈԽͷҧ͍ • τϦΨ͸ɺνέοτͷ࡞੒·ͨ͸ߋ৽࣌ʹʢ࡞੒ ͓Αͼߋ৽ͷΠϕϯτʣɺνέοτʹର࣮ͯ͠ߦ ͞Ε·͢ • ࣗಈԽ͸ɺ࣌ؒΠϕϯτʹج͍࣮ͮͯߦ͞Ε·͢ ʢྫɿνέοτͷߋ৽͔Β4೔ޙʣ

  12. τϦΨͷൃಈ৚݅ ࣗಈԽͷൃಈ৚݅

  13. جຊతͳ࢖͍ํ΍ઃఆํ๏͸ τϦΨͱಉ͡!

  14. Ϣʔεέʔε • อཹதͷνέοτ͕1೔Ҏ্͋Δ৔߹ɺΤʔδΣϯτʹߦಈΛىͤ͜͞Δ ϦϚΠϯυΛૹ৴ • νέοτظݶ͕ա͗ͨ࣌ʹ୲౰ऀʹϝʔϧૹ৴ • 1೔Ҏ্ܦաͨ͠νέοτͷεςʔλεΛۓٸʹมߋ -> ϦϚΠϯυతͳ࢖͍ํ΍νέοτεςʔλεͷߋ৽ͱ͔͕ྑ͛͞

  15. ۩ମతͳઃఆํ๏͸ τϦΨͰฉ͚Δ͸ͣʂ

  16. TODO!

  17. • ϚΫϩΛ׆༻͢Δ͜ͱͰλά͕উखʹ͍ͭͯ ͍͘࢓૊ΈΛ࡞Ζ͏ • ීஈ Zendesk Ͱఆظతʹ΍͍ͬͯΔ͜ͱɺ๨ Ε͕ͪʹͳ͍ͬͯΔ͜ͱΛચ͍ग़ͦ͏ • ࣗಈԽΛಋೖͯ࣌ؒ͠ϕʔεͷϦϚΠϯυ

    (ಛ ʹอཹதνέοτ) ΍ λά Λ͚ͭͯΈΑ͏ TODO!
  18. That’s it!