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Jeff Gothelf

inuse
May 03, 2019

Jeff Gothelf

Hacking your Tractor with Black Market Code: A Sense & Respond Case Study

inuse

May 03, 2019
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  1. EPISODE II: THE FARM AWAKENS
    SENSE & RESPOND:

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  2. EPISODE II: THE FARM AWAKENS
    SENSE & RESPOND:

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  3. EPISODE II: THE FARM AWAKENS
    SENSE & RESPOND:
    A STORY IN 6 ACTS WITH
    A HERO
    AN EMPIRE
    AN UNLIKELY ALLY

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  4. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING THIS USER NEED
    WITH THESE FEATURES
    WILL CREATE THIS BUSINESS OUTCOME
    WE’LL KNOW WE’RE RIGHT WHEN WE
    SEE THIS EVIDENCE

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  5. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    ACT 1:
    THE USER NEED
    OR… THE BRUTAL ECONOMICS
    OF WHEAT

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  6. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    MEET OUR HERO

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  7. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    MEET OUR HERO

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  8. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  9. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  10. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    FARMERS DO NOT MARKET WHEAT.

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  11. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE MARKET DOES NOT CONSIDER
    HOW MUCH IT COSTS TO PRODUCE
    WHEAT WHEN DETERMINING THE PRICE.

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  12. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    ALL THE MARKET CARES ABOUT IS
    HOW MUCH WHEAT IS NEEDED TO
    MEET CONSUMER DEMAND, AND HOW
    MUCH THE CONSUMER WILL PAY.

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  13. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    AT ANY GIVEN MOMENT, A FARMER
    CAN EASILY HAVE
    MILLIONS OF DOLLARS
    IN SEED AND LABOR IN THE GROUND.

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  14. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  15. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    LET’S DO SOME MATH (YAY!)

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  16. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BUSHEL = 60 POUNDS
    (~27KG)

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  17. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  18. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    A WHEAT FARMER IN GRANT COUNTY,
    OKLAHOMA, HAS A WHEAT TARGET
    YIELD OF 50 BUSHELS PER ACRE.

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  19. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TOTAL COST/ACRE:
    $274/ACRE
    (RENT, LABOR, SEED, INSURANCE, FERTILIZER, HARVESTING, TAXES, DEPRECIATION)

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  20. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    COST PER ACRE $274

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  21. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    COST PER ACRE $274
    BUSHELS PER ACRE 50

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  22. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    COST PER ACRE $274
    BREAKEVEN PRICE: $5.48
    BUSHELS PER ACRE 50

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  23. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    COST PER ACRE $274
    BREAKEVEN PRICE: $5.48
    MARKET PRICE: $5.59
    BUSHELS PER ACRE 50

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  24. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    COST PER ACRE $274
    BUSHELS PER ACRE 50
    BREAKEVEN PRICE: $5.48
    MARKET PRICE: $5.59
    MARGIN: $0.11

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  25. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    PROFIT PER BUSHEL: $.11
    PROFIT PER ACRE: $5.50
    AVG FARM SIZE (ACRES): 438
    TOTAL PROFIT: $2409

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  26. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  27. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TOTAL PROFIT FROM WHEAT HARVEST: $2409

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  28. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    RAIN MAKES GRAIN

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  29. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    RAIN MAKES GRAIN

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  30. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    “WHEAT WITH WET FEET”

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  31. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  32. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    “IT’S PLANTING SEASON. LET’S TALK AFTER.”
    - STEVE PITSTICK, FARMER

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  33. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  34. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    USER NEEDS:

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  35. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    USER NEEDS:
    LOWER COSTS

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  36. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    USER NEEDS:
    LOWER COSTS
    MORE EFFICIENCY

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  37. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    USER NEEDS:
    LOWER COSTS
    MORE EFFICIENCY
    OBEY MOTHER NATURE’S SCHEDULE

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  38. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING THIS USER NEED
    WITH THESE FEATURES
    WILL CREATE THIS BUSINESS OUTCOME
    WE’LL KNOW WE’RE RIGHT WHEN WE
    SEE THIS EVIDENCE

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  39. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING COST, EFFICIENCY & TIMELINESS
    CONCERNS
    WITH THESE FEATURES
    WILL CREATE THIS BUSINESS OUTCOME
    WE’LL KNOW WE’RE RIGHT WHEN WE SEE
    THIS EVIDENCE

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  40. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    ACT 2:
    THE BUSINESS OUTCOME
    OR… MEANWHILE,
    AT HEADQUARTERS

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  41. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  42. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  43. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE HARLEY-DAVIDSON OF FARM EQUIPMENT

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  44. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  45. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WORD OF CAUTION: DON’T SCROLL ANY FURTHER DOWN THIS SEARCH RESULTS PAGE…

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  46. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  47. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  48. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  49. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    …AND IT’S NOT JUST TRACTORS…

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  50. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    PRECISION AG TECHNOLOGY

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  51. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    JOHN DEERE IS A HARDWARE COMPANY

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  52. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    JOHN DEERE IS A SOFTWARE COMPANY

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  53. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    JOHN DEERE DOES PRODUCT DISCOVERY

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  54. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TRACTORS AREN’T CHEAP

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  55. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  56. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    LESS LABOR = FEWER FARMERS

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  57. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WHAT BUSINESS PROBLEM
    DOES JOHN DEERE FACE?

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  58. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TO GENERATE MEANINGFUL PROFITS
    YOU NEED A BIG OPERATION

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  59. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BIG OPERATION = BIG EXPENSE

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  60. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TECHNOLOGY HELPS FARM LARGER
    AREAS WITH LESS LABOR

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  61. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    FEWER FARMERS = FEWER TRACTOR SALES

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  62. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    EQUIPMENT SALES ARE DOWN

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  63. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TIME TO RECONSIDER YOUR
    BUSINESS MODEL…

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  64. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  65. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BUSINESS NEEDS:

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  66. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BUSINESS NEEDS:
    LESS RELIANCE ON EQUIPMENT SALES

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  67. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BUSINESS NEEDS:
    LESS RELIANCE ON EQUIPMENT SALES
    PROTECT MARGINS

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  68. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BUSINESS NEEDS:
    LESS RELIANCE ON EQUIPMENT SALES
    PROTECT MARGINS
    CUSTOMER LOYALTY

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  69. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING COST, EFFICIENCY & TIMELINESS CONCERNS
    WITH THESE FEATURES
    WILL CREATE THIS BUSINESS OUTCOME
    WE’LL KNOW WE’RE RIGHT WHEN WE SEE THIS
    EVIDENCE

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  70. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING COST, EFFICIENCY & TIMELINESS CONCERNS
    WITH THESE FEATURES
    WILL CREATE LESS RELIANCE ON SALES, HIGHER
    MARGINS, MAINTAIN LOYALTY
    WE’LL KNOW WE’RE RIGHT WHEN WE SEE THIS EVIDENCE

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  71. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    ACT 3:
    THE PROMISE,
    AKA THE OFFER
    YOU CAN’T REFUSE

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  72. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING COST, EFFICIENCY & TIMELINESS CONCERNS
    WITH THESE FEATURES
    WILL CREATE LESS RELIANCE ON SALES, HIGHER
    MARGINS, MAINTAIN LOYALTY
    WE’LL KNOW WE’RE RIGHT WHEN WE SEE THIS EVIDENCE

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  73. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE SEXY NEW MACHINES…

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  74. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE SEXY NEW MACHINES…
    SEXY NEW MACHINE VIDEO
    -THIS INTRODUCES THE INTEGRATED
    NATURE OF THE SOFTWARE AND THE
    HARDWARE

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  75. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE SEXY NEW MACHINES…
    SEXY NEW MACHINE VIDEO
    -THIS INTRODUCES THE INTEGRATED
    NATURE OF THE SOFTWARE AND THE
    HARDWARE

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  76. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    “I CAN FARM 2500 ACRES TODAY EASIER THAN 500
    ACRES 40 YEARS AGO.”
    - STEVE PITSTICK, FARMER

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  77. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  78. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  79. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BUT THERE’S ONE CATCH:

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  80. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    BUT THERE’S ONE CATCH:
    THE LICENSE AGREEMENT

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  81. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    “AN IMPLIED LICENSE FOR
    THE LIFE OF THE VEHICLE
    TO OPERATE THE VEHICLE.”
    JOHN DEERE FILING, US COPYRIGHT OFFICE

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  82. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  83. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    PRODUCT FEATURES:

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  84. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    PRODUCT FEATURES:
    MORE EFFICIENT

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  85. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    PRODUCT FEATURES:
    MORE EFFICIENT
    MORE CAPABLE

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  86. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    PRODUCT FEATURES:
    MORE EFFICIENT
    MORE CAPABLE
    INTEGRATED SERVICES (REVENUE)

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  87. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    PRODUCT FEATURES:
    MORE EFFICIENT
    MORE CAPABLE
    INTEGRATED SERVICES (REVENUE)
    LICENSE AGREEMENT

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  88. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING COST, EFFICIENCY & TIMELINESS CONCERNS
    WITH GREATER EFFICIENCY, INTEGRATED SERVICES
    CAPABILITY & A LICENSE AGREEMENT
    WILL CREATE LESS RELIANCE ON SALES, HIGHER MARGINS,
    MAINTAIN LOYALTY
    WE’LL KNOW WE’RE RIGHT WHEN WE SEE THIS EVIDENCE

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  89. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    ACT 4:
    IN WHICH OUR HERO
    ENCOUNTERS
    A PROBLEM

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  90. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE WHEAT IS RIPE, TIME TO HARVEST

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  91. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    …BUT THERE’S A PROBLEM…

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  92. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    …BUT THERE’S A PROBLEM…

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  93. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    “AN IMPLIED LICENSE FOR
    THE LIFE OF THE VEHICLE
    TO OPERATE THE VEHICLE.”
    JOHN DEERE FILING, US COPYRIGHT OFFICE

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  94. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    YOU CAN’T FIX IT YOURSELF

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  95. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    HOW CAN THIS BE?

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  96. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  97. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    “BECAUSE MODIFYING MODERN
    OBJECTS REQUIRES ACCESS TO
    INFORMATION: CODE, SERVICE
    MANUALS, ERROR CODES, AND
    DIAGNOSTIC TOOLS.”
    https://www.wired.com/2013/03/you-dont-own-your-cellphones-or-your-cars/

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  98. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    “IF YOU BOUGHT SOMETHING
    AND FIGURED OUT HOW TO GET
    EXTRA VALUE OUT OF IT
    THAT WAS YOURS TO KEEP.”
    - CORY DOCTOROW

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  99. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    SOLVING USER NEEDS?
    OR
    EXPLOITING USER NEEDS?

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  100. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    INTERLUDE:
    A WORD FROM
    YOUR NARRATOR

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  101. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  102. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    HOW DO WE KNOW WHAT WORKS?

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  103. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    HOW DO WE KNOW WHAT WORKS?

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  104. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    HOW DO WE KNOW WHAT WORKS?
    OR… THE PROBLEM WITH PEOPLE

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  105. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    HOW DO WE KNOW WHAT WORKS?
    OR… THE PROBLEM WITH PEOPLE
    (AND CULTURE)

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  106. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  107. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  108. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  109. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  110. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  111. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO

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  112. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO

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  113. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    THERE’S A GOOD CHANCE
    THAT WE’RE WRONG.

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  114. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  115. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    CULTURE ALWAYS WINS

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  116. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    SENSE & RESPOND
    Ship
    Sense
    Respond
    Respond

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  117. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING THIS USER NEED
    WITH THESE FEATURES
    WILL CREATE THIS BUSINESS OUTCOME
    WE’LL KNOW WE’RE RIGHT WHEN WE
    SEE THIS EVIDENCE

    View Slide

  118. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING COST, EFFICIENCY & TIMELINESS CONCERNS
    WITH GREATER EFFICIENCY, INTEGRATED SERVICES
    CAPABILITY & A LICENSE AGREEMENT
    WILL CREATE LESS RELIANCE ON SALES, HIGHER MARGINS,
    MAINTAIN LOYALTY
    WE’LL KNOW WE’RE RIGHT WHEN WE SEE THIS EVIDENCE

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  119. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    ACT 5:
    EVIDENCE
    OR…OUR HERO FINDS AN
    UNLIKELY ALLY

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  120. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  121. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  122. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  123. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  124. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE UKRAINIAN HACKERS

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  125. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE UKRAINIAN HACKERS

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  126. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  127. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  128. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WHEN YOU
    ENFORCE BAD POLICY,
    PEOPLE WILL
    WORK AROUND THAT POLICY.

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  129. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WHEN YOU
    ENFORCE BAD POLICY,
    PEOPLE WILL
    WORK AROUND THAT POLICY.

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  130. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    ACT 6:
    HOW WILL OUR
    STORY END?

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  131. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WE BELIEVE:
    MEETING COST, EFFICIENCY & TIMELINESS CONCERNS
    WITH GREATER EFFICIENCY, INTEGRATED SERVICES CAPABILITY
    & A LICENSE AGREEMENT
    WILL CREATE LESS RELIANCE ON SALES, HIGHER MARGINS,
    MAINTAIN LOYALTY
    WE’LL KNOW WE’RE RIGHT WHEN WE SEE FARMERS
    DOWNLOADING CRACKED UKRAINIAN SOFTWARE???

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  132. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  133. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  134. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  135. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    IT’S UP TO YOU

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  136. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO

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  137. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE LEGAL STRUCTURES
    IN USE ARE ILL-SUITED
    TO CURRENT REALITY

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  138. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WILL YOU USE THEM TO SERVE
    CUSTOMERS?
    OR TO EXPLOIT THEM?

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  139. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TECHNOLOGY CAN NOT GET AHEAD
    OF CULTURE

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  140. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    WHEN YOU
    ENFORCE BAD POLICY,
    PEOPLE WILL
    WORK AROUND THAT POLICY.

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  141. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE RIGHT TO REPAIR MOVEMENT

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  142. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE RIGHT TO REPAIR MOVEMENT

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  143. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    THE RIGHT TO REPAIR MOVEMENT

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  144. @JSEIDEN
    @JBOOGIE
    SENSEANDRESPOND.CO
    TAKE AWAYS…

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  145. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO

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  146. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    1. YOU ARE IN THE SOFTWARE BUSINESS

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  147. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    1. YOU ARE IN THE SOFTWARE BUSINESS
    2. SOFTWARE UNLOCKS NEW BUSINESS MODELS

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  148. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    1. YOU ARE IN THE SOFTWARE BUSINESS
    2. SOFTWARE UNLOCKS NEW BUSINESS MODELS
    3. SOFTWARE ENFORCES POLICY

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  149. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    1. YOU ARE IN THE SOFTWARE BUSINESS
    2. SOFTWARE UNLOCKS NEW BUSINESS MODELS
    3. SOFTWARE ENFORCES POLICY
    4. CULTURE TRUMPS POLICY

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  150. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    1. YOU ARE IN THE SOFTWARE BUSINESS
    2. SOFTWARE UNLOCKS NEW BUSINESS MODELS
    3. SOFTWARE ENFORCES POLICY
    4. CULTURE TRUMPS POLICY
    5. FEEDBACK LOOPS REVEAL CULTURE

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  151. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    1. YOU ARE IN THE SOFTWARE BUSINESS
    2. SOFTWARE UNLOCKS NEW BUSINESS MODELS
    3. SOFTWARE ENFORCES POLICY
    4. CULTURE TRUMPS POLICY
    5. FEEDBACK LOOPS REVEAL CULTURE
    6. FRAME SUCCESS IN USER-CENTRIC TERMS

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  152. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    1. YOU ARE IN THE SOFTWARE BUSINESS
    2. SOFTWARE UNLOCKS NEW BUSINESS MODELS
    3. SOFTWARE ENFORCES POLICY
    4. CULTURE TRUMPS POLICY
    5. FEEDBACK LOOPS REVEAL CULTURE
    6. FRAME SUCCESS IN USER-CENTRIC TERMS

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  153. @JBOOGIE & @JSEIDEN
    SENSEANDRESPOND.CO
    THANK YOU!
    JEFF GOTHELF / @JBOOGIE / [email protected]
    SENSEANDRESPOND.CO

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