Teams & Culture

A talk about Teams & Culture by Joel Friedlaender of Cliniko.

Delivered via webinar to members of Osteopathy Australia on 6th October, 2021.

Transcript

1. Teams & culture Joel Friedlaender
2. My background
3. But I’m here to talk about teams and culture…
6. It has worked well for us!
7. — Gina, Cliniko support People love their work I love the team so much. All of this makes me want to kick ass at my job. It makes me want to help during o ff hours. It makes me proud to work here and makes me want to do great work.
8. They put the company fi rst — Clint, Cliniko support It's just not happening and if it does, then all you'll do is pay more tax on it as I'll just buy the equivalent Cliniko subscriptions for it.
9. People are happier and healthier
10. • 6 updates per day • 250 enquiries p/day • 12 minute median response Productivity is high
11. People use their own initiative
12. People are creative
13. People help each other a
14. The team are like a family
15. (13% industry average) People don’t leave <1% turnover
16. It sounds nice. But we’re running a business.
17. Losing a team member costs you $$$
18. Think about how much it would cost you to lose a practitioner.
19. • Reduced appointments • New patient costs • Vacant room • Patients leaving • Hiring time • Training time • Miscellaneous Cost of losing a practitioner
20. Average of $90,700
22. Losing a team member isn’t just about the money.
23. Some things that might help foster the right culture
24. Hiring might be your most important job
25. Real autonomy
26. Transparency, starting at the top.
28. Improve your work space
29. Encourage more communication
30. Include families
31. Support friendships
32. Make your purpose the focus
33. Foster development and growth
34. Pay enough
35. Fair expectations
36. That’s all my tips.
37. But… you have to do all of it!
39. https://www.cliniko.com/tools/cost-of-practitioner-leaving/