Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
How we work
Search
Joel Friedlaender
April 18, 2016
Business
2
65
How we work
Presented at Melb Geeks
Joel Friedlaender
April 18, 2016
Tweet
Share
More Decks by Joel Friedlaender
See All by Joel Friedlaender
Teams & Culture
jfriedlaender
0
61
Cyber safety of your clinical and business data
jfriedlaender
2
120
AMSN Treatment Notes Workshop 2017
jfriedlaender
2
99
Being internet savvy. Reducing risk.
jfriedlaender
2
75
Being internet savvy. Reducing risk.
jfriedlaender
2
70
Securing your patient information
jfriedlaender
1
86
VicUni 5th Year Osteo 2014
jfriedlaender
0
88
Red Guava: A Bootstrapped Melbourne Startup
jfriedlaender
2
260
Cliniko + Xero
jfriedlaender
1
210
Other Decks in Business
See All in Business
株式会社BANKEY 会社説明資料(Aug.26.2025)
bankey
0
1.8k
フルカイテン株式会社 採用資料
fullkaiten
0
73k
Tools & Treasures: Find Auction Items That WOW
auctria
PRO
0
170
なぜ人はすれ違うのか_製造業で当たり前に行っていた根回しから考える、事前の配慮で顧客やチームとの対話を促進する方法
katsuakihoribe8
0
210
ARI会社説明
arisaiyou
1
16k
透明性レポート(2025年上半期)
mercari_inc
0
880
映像×AI×IoT:領域を越境するプロダクトマネージメント
maeshima
1
160
Spice Factory Inc. Culture Deck
spicefactory
0
10k
Sales Marker Culture Book(English)
salesmarker
PRO
2
6.2k
家族アルバム みてね 事業紹介 / Our Business
familyalbum
6
46k
【会社紹介資料】株式会社エーピーコミュニケーションズ
apcom
0
5.7k
物流の専門家がお客様に伴走するサブスク型コンサルティング
mclogi
0
310
Featured
See All Featured
Scaling GitHub
holman
463
140k
Visualizing Your Data: Incorporating Mongo into Loggly Infrastructure
mongodb
48
9.7k
Typedesign – Prime Four
hannesfritz
42
2.8k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
eileencodes
139
34k
What’s in a name? Adding method to the madness
productmarketing
PRO
23
3.6k
jQuery: Nuts, Bolts and Bling
dougneiner
64
7.9k
Why Our Code Smells
bkeepers
PRO
339
57k
Producing Creativity
orderedlist
PRO
347
40k
Principles of Awesome APIs and How to Build Them.
keavy
126
17k
Fantastic passwords and where to find them - at NoRuKo
philnash
52
3.4k
CoffeeScript is Beautiful & I Never Want to Write Plain JavaScript Again
sstephenson
162
15k
XXLCSS - How to scale CSS and keep your sanity
sugarenia
248
1.3M
Transcript
HOW WE WORK Joel Friedlaender
Joel Friedlaender
None
None
None
None
None
None
None
None
18,000 users
88 countries
42,000,000 appointments
$15,000,000,000 invoiced INVOICE $
100 support requests per day
7 minutes support response time 00:07
3 updates every day
Number of businesses using Cliniko 1200 2400 3600 4800 6000
2011 2012 2013 2014 2015 LAST 5 YEARS…
None
HOW WE WORK
19 in the team
Across 14 cities globally
None
NO managers
NO meetings
40 hour work week
30 hour work week
Timesheet 09:00 Morning stand-up, cup of tea Conference call, scrum
Client meeting Lunch Post-lunch stand-up Client pitch Work? Pre-pub stand-up 10:00 11:00 12:00 13:00 14:00 15:00 16:00 Flexible work hours
Unlimited annual leave
HOW DO WE MAKE THIS WORK?
GREAT PEOPLE AUTONOMY TRANSPARENCY
GREAT PEOPLE
GREAT PEOPLE We hire from anywhere.
20km
None
GREAT PEOPLE We advertise in ‘less noisy’ places.
GREAT PEOPLE We offer a pretty neat job.
AUTONOMY
AUTONOMY Work where you want.
AUTONOMY Work when you want.
AUTONOMY
AUTONOMY
AUTONOMY Work on what you want.
" or means it’s ok. # overrides the above, there’s
a problem. AUTONOMY We peer review.
AUTONOMY Trust.
TRANSPARENCY
TRANSPARENCY Company financial information is available to everyone in the
team.
Everyone can see each other’s work. TRANSPARENCY
Most of our conversations are viewable by all. TRANSPARENCY
We don’t control or force our team to work in
a certain way. We just help them do their best work, however it suits them. SUMMARY
JOEL FRIEDLAENDER @jfriedlaender
[email protected]