How we work

Presented at Melb Geeks

Transcript

1. HOW WE WORK Joel Friedlaender
2. Joel Friedlaender
11. 18,000 users
12. 88 countries
13. 42,000,000 appointments
14. $15,000,000,000 invoiced INVOICE $
15. 100 support requests per day
16. 7 minutes support response time 00:07
17. 3 updates every day
18. Number of businesses using Cliniko 1200 2400 3600 4800 6000 2011 2012 2013 2014 2015 LAST 5 YEARS…
20. HOW WE WORK
21. 19 in the team
22. Across 14 cities globally
24. NO managers
25. NO meetings
26. 40 hour work week
27. 30 hour work week
28. Timesheet 09:00 Morning stand-up, cup of tea Conference call, scrum Client meeting Lunch Post-lunch stand-up Client pitch Work? Pre-pub stand-up 10:00 11:00 12:00 13:00 14:00 15:00 16:00 Flexible work hours
29. Unlimited annual leave
30. HOW DO WE MAKE THIS WORK?
31. GREAT PEOPLE AUTONOMY TRANSPARENCY
32. GREAT PEOPLE
33. GREAT PEOPLE We hire from anywhere.
34. 20km
36. GREAT PEOPLE We advertise in ‘less noisy’ places.
37. GREAT PEOPLE We offer a pretty neat job.
38. AUTONOMY
39. AUTONOMY Work where you want.
40. AUTONOMY Work when you want.
41. AUTONOMY
42. AUTONOMY
43. AUTONOMY Work on what you want.
44. " or means it’s ok. # overrides the above, there’s a problem. AUTONOMY We peer review.
45. AUTONOMY Trust.
46. TRANSPARENCY
47. TRANSPARENCY Company financial information is available to everyone in the team.
48. Everyone can see each other’s work. TRANSPARENCY
49. Most of our conversations are viewable by all. TRANSPARENCY
50. We don’t control or force our team to work in a certain way. We just help them do their best work, however it suits them. SUMMARY
51. JOEL FRIEDLAENDER @jfriedlaender joel@redguava.com.au