Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
How we work
Search
Joel Friedlaender
April 18, 2016
Business
2
61
How we work
Presented at Melb Geeks
Joel Friedlaender
April 18, 2016
Tweet
Share
More Decks by Joel Friedlaender
See All by Joel Friedlaender
Teams & Culture
jfriedlaender
0
55
Cyber safety of your clinical and business data
jfriedlaender
2
120
AMSN Treatment Notes Workshop 2017
jfriedlaender
2
95
Being internet savvy. Reducing risk.
jfriedlaender
2
72
Being internet savvy. Reducing risk.
jfriedlaender
2
67
Securing your patient information
jfriedlaender
1
83
VicUni 5th Year Osteo 2014
jfriedlaender
0
87
Red Guava: A Bootstrapped Melbourne Startup
jfriedlaender
2
250
Cliniko + Xero
jfriedlaender
1
200
Other Decks in Business
See All in Business
2025年版 新入社員研修で使えるビジネスゲーム7選
chibanba1982
PRO
0
440
◆GrandCentral_Company deck
grandcentral_yoshida
0
290
フィリピンにおける獲得可能な事業機会
jpy
1
200
Srush Company Deck
tomomifuruya
0
3.7k
Morght 会社紹介資料_LAST UPDATED 2025.2
morght
0
1.9k
ABCash会社紹介資料「Culture Deck2025」
abcash_recruit
0
11k
家族アルバム みてね 事業紹介 / Our Business
familyalbum
4
30k
株式会社LANY / Company Deck
lany
2
59k
【キャリア採用】BuySell Technologies会社説明資料
buyselltechnologies
2
81k
キャッチアップ 会社紹介
catchup
0
160
SDGs ACTION BOOK-人事部編
densotechno
0
100
脱!なんちゃってCTO宣言 / Get off! A pseudo CTO Declaration
kosukeaizawa
0
100
Featured
See All Featured
Keith and Marios Guide to Fast Websites
keithpitt
410
22k
Cheating the UX When There Is Nothing More to Optimize - PixelPioneers
stephaniewalter
280
13k
Product Roadmaps are Hard
iamctodd
PRO
50
11k
Intergalactic Javascript Robots from Outer Space
tanoku
270
27k
Speed Design
sergeychernyshev
25
760
No one is an island. Learnings from fostering a developers community.
thoeni
20
3.1k
Git: the NoSQL Database
bkeepers
PRO
427
64k
The Pragmatic Product Professional
lauravandoore
32
6.4k
jQuery: Nuts, Bolts and Bling
dougneiner
63
7.6k
Done Done
chrislema
182
16k
Build your cross-platform service in a week with App Engine
jlugia
229
18k
Navigating Team Friction
lara
183
15k
Transcript
HOW WE WORK Joel Friedlaender
Joel Friedlaender
None
None
None
None
None
None
None
None
18,000 users
88 countries
42,000,000 appointments
$15,000,000,000 invoiced INVOICE $
100 support requests per day
7 minutes support response time 00:07
3 updates every day
Number of businesses using Cliniko 1200 2400 3600 4800 6000
2011 2012 2013 2014 2015 LAST 5 YEARS…
None
HOW WE WORK
19 in the team
Across 14 cities globally
None
NO managers
NO meetings
40 hour work week
30 hour work week
Timesheet 09:00 Morning stand-up, cup of tea Conference call, scrum
Client meeting Lunch Post-lunch stand-up Client pitch Work? Pre-pub stand-up 10:00 11:00 12:00 13:00 14:00 15:00 16:00 Flexible work hours
Unlimited annual leave
HOW DO WE MAKE THIS WORK?
GREAT PEOPLE AUTONOMY TRANSPARENCY
GREAT PEOPLE
GREAT PEOPLE We hire from anywhere.
20km
None
GREAT PEOPLE We advertise in ‘less noisy’ places.
GREAT PEOPLE We offer a pretty neat job.
AUTONOMY
AUTONOMY Work where you want.
AUTONOMY Work when you want.
AUTONOMY
AUTONOMY
AUTONOMY Work on what you want.
" or means it’s ok. # overrides the above, there’s
a problem. AUTONOMY We peer review.
AUTONOMY Trust.
TRANSPARENCY
TRANSPARENCY Company financial information is available to everyone in the
team.
Everyone can see each other’s work. TRANSPARENCY
Most of our conversations are viewable by all. TRANSPARENCY
We don’t control or force our team to work in
a certain way. We just help them do their best work, however it suits them. SUMMARY
JOEL FRIEDLAENDER @jfriedlaender
[email protected]