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Joel Friedlaender
April 18, 2016
Business
2
59
How we work
Presented at Melb Geeks
Joel Friedlaender
April 18, 2016
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Transcript
HOW WE WORK Joel Friedlaender
Joel Friedlaender
None
None
None
None
None
None
None
None
18,000 users
88 countries
42,000,000 appointments
$15,000,000,000 invoiced INVOICE $
100 support requests per day
7 minutes support response time 00:07
3 updates every day
Number of businesses using Cliniko 1200 2400 3600 4800 6000
2011 2012 2013 2014 2015 LAST 5 YEARS…
None
HOW WE WORK
19 in the team
Across 14 cities globally
None
NO managers
NO meetings
40 hour work week
30 hour work week
Timesheet 09:00 Morning stand-up, cup of tea Conference call, scrum
Client meeting Lunch Post-lunch stand-up Client pitch Work? Pre-pub stand-up 10:00 11:00 12:00 13:00 14:00 15:00 16:00 Flexible work hours
Unlimited annual leave
HOW DO WE MAKE THIS WORK?
GREAT PEOPLE AUTONOMY TRANSPARENCY
GREAT PEOPLE
GREAT PEOPLE We hire from anywhere.
20km
None
GREAT PEOPLE We advertise in ‘less noisy’ places.
GREAT PEOPLE We offer a pretty neat job.
AUTONOMY
AUTONOMY Work where you want.
AUTONOMY Work when you want.
AUTONOMY
AUTONOMY
AUTONOMY Work on what you want.
" or means it’s ok. # overrides the above, there’s
a problem. AUTONOMY We peer review.
AUTONOMY Trust.
TRANSPARENCY
TRANSPARENCY Company financial information is available to everyone in the
team.
Everyone can see each other’s work. TRANSPARENCY
Most of our conversations are viewable by all. TRANSPARENCY
We don’t control or force our team to work in
a certain way. We just help them do their best work, however it suits them. SUMMARY
JOEL FRIEDLAENDER @jfriedlaender
[email protected]