ChatOps: Technology and Philosophy

What are some best practices for implementing and maintaining ChatOps in your environment? And what about the philosophy of ChatOps? Where did it come from and where is it going?

You can see a recorded video of this talk at: https://www.youtube.com/watch?v=37LmuHToYjQ. Special thanks to NetWays for the Video.

Transcript

1. Event Driven Operations
   DevOps Next Steps
   

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6. ChatOps
   Helps
   

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12. ChatOps
    Helps
    

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14. ChatOps
    Helps
    

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17. ChatOps
    Helps
    

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18. Event Driven Operations
    

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19. James Fryman
    

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22. ChatOps
    • Term coined by GitHub
    • Delegate responsibility
    of tasks/actions to an
    internal robot that also
    sits inline with your
    existing company
    communication structure
    

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23. ChatOps
    • Common tools include:
    • Hubot
    • Lita
    • Err
    • Introducing…
    StackStorm
    

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25. Shared
    CLI
    

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26. Shared
    Context
    

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28. Enable Team Scaling
    Enable Team Scaling
    

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29. Make it
    

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30. Remote Work
    

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31. Design
    

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32. Keep it small
    

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33. Design
    Reduce Friction
    

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34. Design
    Describe The
    Service
    

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35. /ci
    

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36. /graph
    

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37. Conway’s Law
    impacts design
    

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38. Design
    Use standard
    interfaces
    

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39. Design
    service
    action
    attribute1=foo
    attribute2=bar
    

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40. Design
    provision
    server
    dest=vmware
    datacenter=be1
    

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41. Design
    Help comes
    first, not last
    

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42. Design
    Give it
    Character
    

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43. Design
    Keep a history
    of Everything!
    

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44. Iterate
    

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45. Iterate
    Build Passive
    Tasks
    

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46. Passive ChatOps
    • Query open tickets
    • Query open alerting issues
    • Acknowledge alerts
    • Query data from TSDB
    • Query data from Logging
    

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47. Iterate
    Build Primitives
    around Self-
    Service
    

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48. Primitives
    • Provision a Server
    • Query a log
    • Deploy an Application
    

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49. Iterate
    Shepherd
    Subject Matter
    Experts
    

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50. Iterate
    Never explain,
    just do
    

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51. Mind Hack
    

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52. Pitfalls
    

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54. Slow Uptake
    

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55. Access Control
    

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56. Accelerate
    

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57. A different kind of bus…
    

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58. Create Feedback Loops
    

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60. Going Further
    

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61. Not Just
    Ops…
    

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62. DevOps
    is a
    Business Problem
    

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64. @jfryman
    james@stackstorm.com
    

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65. https://github.com/stackstorm
    irc://freenode.net/#stackstorm
    http://docs.stackstorm.com
    support@stackstorm.com
    

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