Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Stress and Bureaucracy 2.0: The perils of the digital workplace

Stress and Bureaucracy 2.0: The perils of the digital workplace

Presentation at the Intrateam event in Copenhagen, Feb 25 2015.

Jonas Söderström

February 25, 2015
Tweet

More Decks by Jonas Söderström

Other Decks in Business

Transcript

  1. Stress & Bureaucracy 2.0 Jonas Söderström • Intrateam 2015 •

    Copenhagen, Feb 25 The perils of the digital workplace
  2. Biggest source of frustration in the office? 1. Slow web

    applications 2. Computer 3. Printer 4. Boss 5. Meetings 1000 2012
  3. 0 5 10 15 Insecure 24h work On alert Dangers

    26 % Causing stress IT Systems 3700 2013
  4. from 145 to 313 clicks With new system Renew weapons

    licence mean 2 hr 52 m Write 1 report, shoplifting
  5. Treserva (social security system) WebbSotis (old social security system) Giraff

    (internal invoicing) Horisonten (accounting) Prognosprogram (economy) Winst (procurement portal) Rappet (client reports) Personec (HR reports) Time Care (work schedule) Winlas Webb (temps worked hours) Time Care pool (assigning temps) Lisa (accident reporting) Adato (rehabilitation process management) Offentliga jobb (recruiting) Telephone self-service system
  6. What happens if he uses a comma in the system

    that wants a point? 1,5 hrs 1,5 hrs
  7. •Put in vacation plans - how often? •Hard to learn

    •”...how did you handle this system, then?” •Even if each system is used quite seldom … •… some system is used each month or week. Used seldom, but ...
  8. ”... all the software designed to save us from administrative

    responsibilities turned us into part- or full-time administrators” David Graeber
  9. Sand Hill 2012 Enterprise systems study 17% end user productivity

    loss 300 ”The economic value of losses outweighs 100% of total IT spend. Ouch.”
  10. 145 ➡ 313 clicks We use IT to do new

    things. We use IT to do new things.
  11. Jeremy Toeman/ Flickr If nobody is using it, it doesn’t

    matter how many smart functions it boasts. Value – positive impact – from IT is created in use
  12. Technology, the organization and content of work shall be designed

    so that the employee is not subjected to physical or mental stress that can lead to illness or accidents. Swedish Work Environment Act, Chapter 2, § 1. (Norwegian law is similar)
  13. The work environment shall be satisfactory in view of the

    social and technological developments in society. Swedish Work Environment Act, Chapter 2, § 1. (Norwegian law is similar)
  14. The employee shall be given the opportunity to participate in

    shaping their own work situation and in change and development relating to his own work. Swedish Work Environment Act, Chapter 2, § 1. (Norwegian law is similar)
  15. The employee shall be given the opportunity to participate in

    shaping their own work situation and in change and development relating to his own work. Swedish Work Environment Act, Chapter 2, § 1. (Norwegian law is similar) USER-CENTERED DESIGN: IT’S THE LAW
  16. Planer om indretning eller ændring af lokaler, tekniske anlæg og

    hjælpemidler m.v. skal forelægges Arbejdstilsynet til udtalelse eller godkendelse, før de bringes til udførelse. Arbejdsmiljøloven, Kapitel 6, § 44
  17. Further reading 1 David Boyle: The Human Element Gary Hamel:

    What matters now John Seddon: Freedom from Command & Control
  18. Further reading 2 Gojko Adzic: Impactmapping impactmapping.org Henrik Kniberg: How

    we got rid of time reports – a story of waste elimination http://bit.ly/1m7424d
  19. Sources & links ”A Busy Doctor’s Right Hand, Ever Ready

    to Type” NY Times, Jan. 12, 2014 http://www.nytimes.com/2014/01/14/health/a-busy- doctors-right-hand-ever-ready-to-type.html 26% of rst responders stressed by IT systems Arnetz, 2012: ”Det här är inte vilket yrke som helst!” Reviewed in Swedish here: http://javlaskitsystem.se/ 2014/08/it-system-stressar-blaljuspersonalen-mer-an- faror-och-obekvama-arbetstider/
  20. 17% end user productivity loss: 2012 IT Adoption Insight Survey

    Reveals Disturbing Level of Enterprise Productivity Loss (March 5, 2012) http://sandhill.com/article/2012-it-adoption-insight- survey-reveals-disturbing-level-of-enterprise- productivity-loss/ David Graeber on administration ”Of Flying Cars and the Declining Rate of Pro t” The Baffler, March 2012 http://thebaffler.com/past/of_ ying_cars Sources & links