Metric-Driven Coaching

W. Edwards Deming said, “You can’t manage what you can’t measure.” But how do you know if you’re measuring the right things? All too often teams fall prey to misleading metrics, missing invaluable opportunities to grow and improve.

In this webinar, I’ll show you how to choose the right metrics to measure your team’s effectiveness and encourage the right behaviors. Then, I’ll explain how metric-driven coaching can help teams understand their process and highlight areas for improvement.

Transcript

1. Metric-Driven Coaching
2. Julia Wester Improvement Coach LeanKit @everydaykanban
3. @everydaykanban A bit about me…
4. @everydaykanban Why Metric-Driven
5. Learn to choose metrics that further organizational goals and how to use them to coach teams @everydaykanban The Goal
6. @everydaykanban Anyone who… § Gathers metrics § Does things that are measured § Just wants to learn more about metrics Who should care about this topic?
7. The Basics of Metrics @everydaykanban
8. @everydaykanban Source: http://zeshanjaffari.com
9. Analytics are expensive, invest wisely @everydaykanban
10. @everydaykanban Measuring everything obscures what is truly important
11. Start with a clear goal and make a metrics diagnosis @everydaykanban
12. @everydaykanban
13. @everydaykanban KNOW YOUR
14. GQM Technique @everydaykanban Goal Questions Metrics
15. @everydaykanban Symptoms of dangerously wielding metrics
16. Symptom: We think it shows something it doesn’t @everydaykanban I sure do get a lot done! I add so much value!
17. @everydaykanban
18. @everydaykanban Symptom: We think that a metric never expires
19. @everydaykanban Symptom: We think shame corrects behavior
20. Symptom: We think focusing on individuals makes great team members @everydaykanban
21. What you measure shows what you value @everydaykanban
22. Avoiding metrics minefields @everydaykanban
23. Does it: • matter to my customer? • help me make a decision or take action? Make sure it passes the “So What?” test @everydaykanban
24. @everydaykanban Measure team performance over individuals
25. Understand the danger-to-value ratio @everydaykanban
26. @everydaykanban Keep a balanced set of metrics Source: Larry Maccherone
27. @everydaykanban My F5 QBR metrics mapped to quadrants DO  IT  FAST DO  IT  RIGHT DO  IT  ON  TIME KEEP  DOING  IT - Open vs Closed Trends - Cycle Time Trends - Incidents by application Trends - Customer Satisfaction - % of SLA Breaches for the QTR + Trend - Ongoing project progress - Team happiness (subjective wellbeing) - QoQ trends used for all metrics (in all quads)
28. Visualization matters • Show metrics together on a dashboard • Use soft colors, avoid red & green • Visually focus on trends, not data points • Compare using trends, not numbers • Tailor the visualization for different audiences @everydaykanban
29. @everydaykanban Invite exploration using visual appeal
30. Your set of metrics should fit your unique context and problems. No one has the perfect set of metrics that blindly apply to all teams. @everydaykanban
31. What about LeanKit’s metrics? @everydaykanban
32. @everydaykanban LeanKit Metrics
33. @everydaykanban
34. @everydaykanban
35. @everydaykanban
36. Take your LeanKit data and create reports in Tableau that give insight into your specific context and help solve your specific problems. Custom Reporting
37. @everydaykanban Balanced dashboard with coaching advice… that changes as the data changes Source: Troy Magennis, Focused Objective
38. Takeaways @everydaykanban § Know your problem & map the GQM (goals-questions-metrics) § Measure teams rather than individuals § Understand the risk/reward ratio of each metric § Choose & display a balanced set of metrics § Coach teams to make appropriate trade-offs § Regularly search for and replace expired metrics
39. References @everydaykanban Troy Magennis @t_magennis FocusedObjective.com PuppetLabs & IT REVOLUTION @PuppetLabs #StateOfDevOps Victor Basili Goal-Question- Metrics Larry Maccherone @LMaccherone Patrick Lencioni The Advantage
40. @everydaykanban
41. www.leankit.com ©2015 LeanKit Inc.