OM 2017

Transcript

1. OFFICE YEARLY MEETING FOR 2017
2. WATCH OSHA VIDEO  https://www.youtube.com/watch?v=G8UNrL78M6U  Summary: wear PPE, report any problems or concerns, don’t eat tide pods.  Any questions?
3. DATA TRANSMISSION AND RELEASE POLICY  Only send patient info to offices we commonly work with  Verify name and patient DOB  For unknown offices a records release is required  Send only the requested info
4. DOCUMENT DESTRUCTION POLICY  When a paper document containing PHI or sensitive information is no longer needed, shred immediately
5. DATA BREACH POLICY  Let Nathan or Dr. Marshall know ASAP if a data breach is reported.
6. CHANGES/THINGS TO WORK ON FOR 2018
7. STERILIZATION ROOM  Run lines MWF  Check amalgam separator monthly  Record on clipboard • Include instructions on clipboard. How much hot water to run first, dilution ratio.
8. STERILIZATION ROOM  Put up photos and instructions for interns  Have a set time to run handpiece lube. 10 seconds?  Make sure things are bagged together. i.e. forceps and hemostats should always be in the same bag
9. STERILIZATION ROOM  Better organization system? • Label cabinets? • Other ideas?
10. OPERATORIES  If a bag is opened to use 1 item, re bag the entire kit. i.e. hemostats and forceps  When cleaning between patient make sure things are in the proper place • Move assistant stool under/near countertop, patient chairs organized near window, floss closed and pushed near wall, above bin organized, etc.
11. OPERATORIES  If impressions are done, vacuum as soon as patients are not near the immediate area • Do we want one set chair for most impressions? Brown?
12. FRONT OFFICE: EMAIL  Double check all emails before sending for grammar and accuracy  Make sure the email has not already been replied to beforehand  Sending X-rays: Include date, x-ray type, and patient name in the image file name and header of email when sending to another office. • i.e Leech, Nathan PANO 1.16.18
13. FRONT OFFICE: EMAIL  I am going to add a standard email signature to outlook. Just select your name and the signature will change
14. FRONT OFFICE: GENERAL  Run EOD weekly or when cash is over $100
15. FRONT OFFICE: CHECKOUT  Make sure all pending restorative is added to a tx plan.  When deleting an a restorative appt verify there is a tx plan before deleting • Kesslyn: After recall calls are done, go through and add pending restorative to a tx plan.
16. TECHNOLOGY  All operatories computers and the imaging computer must be locked when someone is not in the room  Front/back office and lab computers can stay unlocked as they are monitored on video  If a computer is asking for a time to do an update let me know.  If there are any glitches let me know asap. Ideally when the error is still shown.
17. PROBLEMS  Any equipment or computer issues make a list in the Google doc labeled “problems” • Any current problems?
18. WORK FLOW SUGGESTIONS  Ideas to improve efficiency and quality of service?