Technology Forum Keynote - Good for Whom?

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

Transcript

1. GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY
2. These wonderfully intricate things we build have become part of people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
3. http://sitorsquat.com
13. “ Indifference towards people and the reality in which they live is the one and only cardinal sin in design. Dieter Rams
18. In an email to me, March 21, 2013. So how do you fix this if your tool is, indeed, just a label-maker? “ William Keillor, Bethel University
19. GET HERE? HOW DID WE
21. Design for the person at the next bench. “ Hewle -Packard
22. Welcome to OPAC Catalog of Your Local Library You may search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
23. WE HOW DO DO THIS?
24. THEY HOW DO DO THIS?
25. TENSION THERE IS A HERE
26. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/
27. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE
28. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE
29. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/
30. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE
31. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE
32. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE } KNOWLEDGE GAP
33. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE
34. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN G
35. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE
36. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN G
37. http://www.uie.com/articles/magic_escalator/ TRAIN IN G
38. WE HOW DO DO THIS?
39. http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G
40. THEY HOW DO DO THIS?
41. CHOOSE HOW WE OUR TOOLS
42. FUNCTIONAL 1 WHAT CAN THIS DO FOR US? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
43. WHAT TO DO
44. BEHAVIORAL 2 HOW DO BEHAVIORS CHANGE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
45. HOW TO DO IT
46. 2 1 INTERNAL QUESTIONS
47. WE HOW DO DO THIS?
48. “ The library world has been far too gullible, far too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
49. HUMAN 3 HOW DOES THIS AFFECT HUMAN EXPERIENCE? Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
50. FEEL HOW DO PEOPLE
51. Your members don’t come to the library to find books, or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
52. They come to hide from reality or understand its true nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
53. 3 EXTERNAL QUESTION
54. THEY HOW DO DO THIS?
55. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about expert listening. “ Whitney Hess
56. FUNCTIONAL 1
57. FUNCTIONAL 1 BEHAVIORAL 2
58. FUNCTIONAL 1 BEHAVIORAL 2 HUMAN 3
59. FORWARD A WAY (OR, DITCH THE LABEL MAKER)
60. PATRONS PRIORITIZE YES! OVER PROCESSES
61. People will forget what you said, and what you did, “ Maya Angelou
62. but they will never forget how you made them feel. “ Maya Angelou
63. HUMAN 1 FUNCTIONAL 2 BEHAVIORAL 3
64. http://usablelibrary.com
65. http://usablelibrary.com
67. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o Technology celebrates connectedness, but encourages retreat. “ Jonathan Safran Foer
68. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o Each step “forward” has made it easier, just a li le, to avoid the emo onal work of being present, to convey informa on rather than humanity. “ Jonathan Safran Foer
70. “The Space Between You and Me,” The Manual, Issue #1, 2012. The web is not an interlinking of servers and scripts. Each node is a person. “ Frank Chimero
71. Designing for Emotion “ Aarron Walter We [should] stop thinking of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
72. PEOPLE YOUR LIBRARY IS
73. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make so many connec ons here on earth. Look at us—I’ve just met you, but I’m inves ng in who you are, and who you will be, and I can’t help it. “ Fred Rogers
74. THANKYOU
77. weaveux.org