Technology Forum Keynote - Good for Whom?

B852b104baed98f4b7f02f5a7a75ab6b?s=47 Matthew Reidsma
October 04, 2013

Technology Forum Keynote - Good for Whom?

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

B852b104baed98f4b7f02f5a7a75ab6b?s=128

Matthew Reidsma

October 04, 2013
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Transcript

  1. GOOD FOR WHOM? MATTHEW REIDSMA GRAND VALLEY STATE UNIVERSITY

  2. These wonderfully intricate things we build have become part of

    people’s lives, things they use every day. “ Trent Walton “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70
  3. http://sitorsquat.com

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  13. “ Indifference towards people and the reality in which they

    live is the one and only cardinal sin in design. Dieter Rams
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  18. In an email to me, March 21, 2013. So how

    do you fix this if your tool is, indeed, just a label-maker? “ William Keillor, Bethel University
  19. GET HERE? HOW DID WE

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  21. Design for the person at the next bench. “ Hewle

    -Packard
  22. Welcome to OPAC Catalog of Your Local Library You may

    search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
  23. WE HOW DO DO THIS?

  24. THEY HOW DO DO THIS?

  25. TENSION THERE IS A HERE

  26. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

  27. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE

  28. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ NO KNOWLEDGE ALL KNOWLEDGE

  29. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/

  30. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE

  31. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

  32. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

    } KNOWLEDGE GAP
  33. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TARGET KNOWLEDGE

  34. CURRENT KNOWLEDGE MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ TRAIN IN

    G
  35. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE TARGET KNOWLEDGE

  36. MAGICAL ESCALATOR OF AQUIRED KNOWLEDGE http://www.uie.com/articles/magic_escalator/ CURRENT KNOWLEDGE SIM PLIFYIN

    G
  37. http://www.uie.com/articles/magic_escalator/ TRAIN IN G

  38. WE HOW DO DO THIS?

  39. http://www.uie.com/articles/magic_escalator/ SIM PLIFYIN G

  40. THEY HOW DO DO THIS?

  41. CHOOSE HOW WE OUR TOOLS

  42. FUNCTIONAL 1 WHAT CAN THIS DO FOR US? Powers, William.

    Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
  43. WHAT TO DO

  44. BEHAVIORAL 2 HOW DO BEHAVIORS CHANGE? Powers, William. Hamlet’s Blackberry:

    Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
  45. HOW TO DO IT

  46. 2 1 INTERNAL QUESTIONS

  47. WE HOW DO DO THIS?

  48. “ The library world has been far too gullible, far

    too willing to regard any technical advance as a service advance. Jonathan D. Lauer & Steve McKinzie Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The Reference Librarian, 79/80, 46..
  49. HUMAN 3 HOW DOES THIS AFFECT HUMAN EXPERIENCE? Powers, William.

    Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.
  50. FEEL HOW DO PEOPLE

  51. Your members don’t come to the library to find books,

    or magazines, journals, films or musical recordings. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  52. They come to hide from reality or understand its true

    nature. They come to find solace or excitement, companionship or solitude. “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  53. 3 EXTERNAL QUESTION

  54. THEY HOW DO DO THIS?

  55. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about

    expert listening. “ Whitney Hess
  56. FUNCTIONAL 1

  57. FUNCTIONAL 1 BEHAVIORAL 2

  58. FUNCTIONAL 1 BEHAVIORAL 2 HUMAN 3

  59. FORWARD A WAY (OR, DITCH THE LABEL MAKER)

  60. PATRONS PRIORITIZE YES! OVER PROCESSES

  61. People will forget what you said, and what you did,

    “ Maya Angelou
  62. but they will never forget how you made them feel.

    “ Maya Angelou
  63. HUMAN 1 FUNCTIONAL 2 BEHAVIORAL 3

  64. http://usablelibrary.com

  65. http://usablelibrary.com

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  67. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o Technology celebrates connectedness, but encourages retreat. “ Jonathan Safran

    Foer
  68. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o Each step “forward” has made it easier, just a

    li le, to avoid the emo onal work of being present, to convey informa on rather than humanity. “ Jonathan Safran Foer
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  70. “The Space Between You and Me,” The Manual, Issue #1,

    2012. The web is not an interlinking of servers and scripts. Each node is a person. “ Frank Chimero
  71. Designing for Emotion “ Aarron Walter We [should] stop thinking

    of the interfaces we design as dumb control panels, and think of them as the people our target audience wants to interact with.
  72. PEOPLE YOUR LIBRARY IS

  73. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998. We make

    so many connec ons here on earth. Look at us—I’ve just met you, but I’m inves ng in who you are, and who you will be, and I can’t help it. “ Fred Rogers
  74. THANKYOU

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  77. weaveux.org