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Technology Forum Keynote - Good for Whom?

Matthew Reidsma
October 04, 2013

Technology Forum Keynote - Good for Whom?

As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.

Matthew Reidsma

October 04, 2013
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  1. GOOD FOR
    WHOM?
    MATTHEW REIDSMA
    GRAND VALLEY STATE UNIVERSITY

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  2. These wonderfully intricate
    things we build have become
    part of people’s lives, things
    they use every day.

    Trent Walton
    “Tongue-Tied,” The Manual, Vol. 2, 2011. p.70

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  3. http://sitorsquat.com

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  4. “ Indifference towards people
    and the reality in which they
    live is the one and only cardinal
    sin in design.
    Dieter Rams

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  5. In an email to me, March 21, 2013.
    So how do you fix this
    if your tool is, indeed,
    just a label-maker?

    William Keillor, Bethel University

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  6. GET HERE?
    HOW DID WE

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  7. Design for the
    person at the
    next bench.

    Hewle -Packard

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  8. Welcome to OPAC
    Catalog of Your Local Library
    You may search for:
    A > AUTHOR
    T > TITLE
    J > JOURNAL
    B > AUTHOR/TITLE SEARCH
    S > SUBJECT
    W > KeyWORD
    C > LC CALL NO
    P > Repeat PREVIOUS Search
    R > RESERVE Lists
    I > Library INFORMATION
    O > OTHER Libraries
    F > Campus/Faculty Information database
    V > VIEW your circulation record
    D > DISCONNECT
    Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)

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  9. WE
    HOW DO
    DO THIS?

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  10. THEY
    HOW DO
    DO THIS?

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  11. TENSION
    THERE IS A
    HERE

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  12. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/

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  13. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    NO KNOWLEDGE

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  14. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    NO KNOWLEDGE
    ALL KNOWLEDGE

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  15. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/

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  16. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE

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  17. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    TARGET KNOWLEDGE

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  18. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    TARGET KNOWLEDGE
    }
    KNOWLEDGE GAP

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  19. CURRENT KNOWLEDGE
    MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    TARGET KNOWLEDGE

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  20. CURRENT KNOWLEDGE
    MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    TRAIN
    IN
    G

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  21. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    TARGET KNOWLEDGE

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  22. MAGICAL ESCALATOR OF
    AQUIRED KNOWLEDGE
    http://www.uie.com/articles/magic_escalator/
    CURRENT KNOWLEDGE
    SIM
    PLIFYIN
    G

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  23. http://www.uie.com/articles/magic_escalator/
    TRAIN
    IN
    G

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  24. WE
    HOW DO
    DO THIS?

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  25. http://www.uie.com/articles/magic_escalator/
    SIM
    PLIFYIN
    G

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  26. THEY
    HOW DO
    DO THIS?

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  27. CHOOSE
    HOW WE
    OUR TOOLS

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  28. FUNCTIONAL
    1
    WHAT CAN THIS DO FOR US?
    Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.

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  29. BEHAVIORAL
    2
    HOW DO BEHAVIORS CHANGE?
    Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.

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  30. 2
    1
    INTERNAL
    QUESTIONS

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  31. WE
    HOW DO
    DO THIS?

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  32. “ The library world has been far
    too gullible, far too willing to
    regard any technical advance
    as a service advance.
    Jonathan D. Lauer & Steve McKinzie
    Lauer, J. & McKinzie, S. (2002/2003). Bad moon rising: a candid examination of digital reference and what it means to the profession. The
    Reference Librarian, 79/80, 46..

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  33. HUMAN
    3
    HOW DOES THIS AFFECT
    HUMAN EXPERIENCE?
    Powers, William. Hamlet’s Blackberry: Building a Good Life in the Digital Age. New York: Harper Perennial, 2010. p.160.

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  34. FEEL
    HOW DO PEOPLE

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  35. Your members don’t come to
    the library to find books, or
    magazines, journals, films or
    musical recordings.

    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/

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  36. They come to hide from reality
    or understand its true nature.
    They come to find solace or
    excitement, companionship or
    solitude.

    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/

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  37. 3
    EXTERNAL
    QUESTION

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  38. THEY
    HOW DO
    DO THIS?

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  39. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/
    User experience isn’t
    about expert intui on,
    it’s about expert
    listening.

    Whitney Hess

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  40. FUNCTIONAL
    1
    BEHAVIORAL
    2

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  41. FUNCTIONAL
    1
    BEHAVIORAL
    2
    HUMAN
    3

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  42. FORWARD
    A WAY
    (OR, DITCH THE LABEL MAKER)

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  43. PATRONS
    PRIORITIZE
    YES!
    OVER PROCESSES

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  44. People will forget
    what you said, and
    what you did,

    Maya Angelou

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  45. but they will never
    forget how you made
    them feel.

    Maya Angelou

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  46. HUMAN
    1
    FUNCTIONAL
    2
    BEHAVIORAL
    3

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  47. http://usablelibrary.com

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  48. http://usablelibrary.com

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  49. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o
    Technology celebrates
    connectedness, but encourages
    retreat.

    Jonathan Safran Foer

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  50. http://nytimes.com/2013/06/09/opinion/sunday/how-not-to-be-alone.html?_r=o
    Each step “forward” has made
    it easier, just a li le, to avoid
    the emo onal work of being
    present, to convey informa on
    rather than humanity.

    Jonathan Safran Foer

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  51. “The Space Between You and Me,” The Manual, Issue #1, 2012.
    The web is not an interlinking
    of servers and scripts. Each
    node is a person.

    Frank Chimero

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  52. Designing for Emotion

    Aarron Walter
    We [should] stop thinking of
    the interfaces we design as
    dumb control panels, and think
    of them as the people our
    target audience wants to
    interact with.

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  53. PEOPLE
    YOUR LIBRARY IS

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  54. Junod, Tom. “Can You Say...Hero?” Esquire. November, 1998.
    We make so many connec ons
    here on earth. Look at us—I’ve
    just met you, but I’m inves ng in
    who you are, and who you will
    be, and I can’t help it.

    Fred Rogers

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