YWSAIYF.pdf

This is a talk about library websites, but it's really a talk about people. It's a talk about our library patrons, a talk about us, what's wrong with the way we're doing things, how and who it hurts, and what we can do about it.

Transcript

1. STINKS
   YOUR LIBRARY
   WEBSITE
   & IT’S YOUR FAULT
   MATTHEW REIDSMA
   GRAND VALLEY STATE UNIVERSITY
   

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3. http://beatonna.livejournal.com/155875.html
   

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9. Design for the
   person at the
   next bench.
   “
   Hewle -Packard
   

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10. Welcome to OPAC
    Catalog of Your Local Library
    You may search for:
    A > AUTHOR
    T > TITLE
    J > JOURNAL
    B > AUTHOR/TITLE SEARCH
    S > SUBJECT
    W > KeyWORD
    C > LC CALL NO
    P > Repeat PREVIOUS Search
    R > RESERVE Lists
    I > Library INFORMATION
    O > OTHER Libraries
    F > Campus/Faculty Information database
    V > VIEW your circulation record
    D > DISCONNECT
    Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
    

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11. WE
    HOW DO
    DO THIS?
    

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12. THEY
    HOW DO
    DO THIS?
    

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13. WE
    HOW DO
    DO THIS?
    

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14. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/
    User experience isn’t
    about expert intui on,
    it’s about expert
    listening.
    “
    Whitney Hess
    

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15. “The Space Between You and Me,” The Manual, Issue #1, 2012.
    The Web is
    people all the
    way down.
    “
    Frank Chimero
    

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16. Your members don’t
    come to the library
    to find books...
    “
    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
    

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17. They come to find solace or
    excitement, companionship
    or solitude.
    “
    Hugh Rundle
    http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
    

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18. FEEL
    WE MAKE THEM
    STUPID INSTEAD OF INSPIRED
    

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19. People will forget
    what you said, and
    what you did,
    “
    Maya Angelou
    

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20. but they will never
    forget how you made
    them feel.
    “
    Maya Angelou
    

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21. Aarron Walter, Designing for Emotion
    

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22. Aarron Walter, Designing for Emotion
    

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23. Designing for Emotion
    Designing an interface
    to be usable is like a
    chef crea ng edible
    food.
    “
    Aarron Walter
    

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24. FEEL?
    HOW DO THEY
    

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25. The Inmates are Running the Asylum
    There is li le difference
    technically between a
    complicated, confusing
    program and a simple, fun,
    and powerful product.
    “
    Alan Cooper
    

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26. The Inmates are Running the Asylum
    The difference is one of
    culture, training, and
    a tude of the people
    who make them.
    “
    Alan Cooper
    

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27. NICE
    BE REALLY
    

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28. EVERYONE
    GET
    INVOLVED
    

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29. CULTURE
    UNDERSTAND THE
    

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30. DATA
    BACK YOURSELF UP WITH
    

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31. Reinvigorate: http://reinvigorate.net
    

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32. http://readability-score.com
    

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33. ITERATE
    DON’T REDESIGN
    

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42. QUESTIONS
    ASK THE RIGHT
    

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43. QUESTIONS
    ASK THE RIGHT
    THEY
    HOW DO
    DO THIS?
    

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44. QUESTIONS
    ASK THE RIGHT
    THEY
    HOW DO
    DO THIS?
    FEEL?
    HOW DO THEY
    

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45. RESOURCES
    http://matthewreidsma.com/ili12
    

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