YWSAIYF.pdf

B852b104baed98f4b7f02f5a7a75ab6b?s=47 Matthew Reidsma
October 29, 2012

 YWSAIYF.pdf

This is a talk about library websites, but it's really a talk about people. It's a talk about our library patrons, a talk about us, what's wrong with the way we're doing things, how and who it hurts, and what we can do about it.

B852b104baed98f4b7f02f5a7a75ab6b?s=128

Matthew Reidsma

October 29, 2012
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Transcript

  1. STINKS YOUR LIBRARY WEBSITE & IT’S YOUR FAULT MATTHEW REIDSMA

    GRAND VALLEY STATE UNIVERSITY
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  3. http://beatonna.livejournal.com/155875.html

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  9. Design for the person at the next bench. “ Hewle

    -Packard
  10. Welcome to OPAC Catalog of Your Local Library You may

    search for: A > AUTHOR T > TITLE J > JOURNAL B > AUTHOR/TITLE SEARCH S > SUBJECT W > KeyWORD C > LC CALL NO P > Repeat PREVIOUS Search R > RESERVE Lists I > Library INFORMATION O > OTHER Libraries F > Campus/Faculty Information database V > VIEW your circulation record D > DISCONNECT Choose one (A,T,J,B,S,W,C,P,R,I,O,F,V,D)
  11. WE HOW DO DO THIS?

  12. THEY HOW DO DO THIS?

  13. WE HOW DO DO THIS?

  14. http://whitneyhess.com/blog/2012/02/27/don-draper-is-the-antithesis-of-user-experience/ User experience isn’t about expert intui on, it’s about

    expert listening. “ Whitney Hess
  15. “The Space Between You and Me,” The Manual, Issue #1,

    2012. The Web is people all the way down. “ Frank Chimero
  16. Your members don’t come to the library to find books...

    “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  17. They come to find solace or excitement, companionship or solitude.

    “ Hugh Rundle http://hughrundle.net/2012/04/04/libraries-as-software-dematerialising-platforms-and-returning-to-first-principles/
  18. FEEL WE MAKE THEM STUPID INSTEAD OF INSPIRED

  19. People will forget what you said, and what you did,

    “ Maya Angelou
  20. but they will never forget how you made them feel.

    “ Maya Angelou
  21. Aarron Walter, Designing for Emotion

  22. Aarron Walter, Designing for Emotion

  23. Designing for Emotion Designing an interface to be usable is

    like a chef crea ng edible food. “ Aarron Walter
  24. FEEL? HOW DO THEY

  25. The Inmates are Running the Asylum There is li le

    difference technically between a complicated, confusing program and a simple, fun, and powerful product. “ Alan Cooper
  26. The Inmates are Running the Asylum The difference is one

    of culture, training, and a tude of the people who make them. “ Alan Cooper
  27. NICE BE REALLY

  28. EVERYONE GET INVOLVED

  29. CULTURE UNDERSTAND THE

  30. DATA BACK YOURSELF UP WITH

  31. Reinvigorate: http://reinvigorate.net

  32. http://readability-score.com

  33. ITERATE DON’T REDESIGN

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  42. QUESTIONS ASK THE RIGHT

  43. QUESTIONS ASK THE RIGHT THEY HOW DO DO THIS?

  44. QUESTIONS ASK THE RIGHT THEY HOW DO DO THIS? FEEL?

    HOW DO THEY
  45. RESOURCES http://matthewreidsma.com/ili12