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Navigating Change When Rapidly Remote (30 min)

Navigating Change When Rapidly Remote (30 min)

This talk provides a quick explanation of the Satir change model and some of the pitfalls that can happen when too much change is introduced at one time.

Mark Kilby

March 26, 2020
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Transcript

  1. NAVIGATING CHANGE
    WHEN RAPIDLY REMOTE
    Mark Kilby
    @mkilby
    https://www.markkilby.com

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  2. WHAT ABOUT YOU?

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  3. OUR PLAN
    A short talk to frame the
    conversation
    Questions & Answers
    (probably with demonstrations)
    Working agreements:
    I promise to be FLAWSOME
    We may experience
    CONFUSIASM
    Ask lots of questions please

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  4. IMAGINE A TEAM WORKING TOGETHER …
    Performance
    Time
    Status Quo
    Change
    introduced

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  5. IMAGINE A TEAM WORKING TOGETHER …
    Performance
    Time
    Status Quo
    Change
    introduced
    Change could be:
    - New process
    - New team member
    - New leader
    - New tools
    - New conflict
    - Urgent request
    - Urgent change in direction
    - Tool failure
    - Process failure
    - Team member out
    unexpectedly
    - Leader unavailable
    - Etc.

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  6. Our expectations when
    we initiate change on
    our teams
    Our expectations when
    change is imposed
    Performance
    Time
    Status
    Quo
    New Status
    Expectations
    Change
    Time
    Performance
    Status
    Quo
    Change

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  7. Question (please answer in chat): With what happened to
    your team these last few weeks, has change been:
    1) Initiated by someone in your company?
    2) Imposed by outside forces?
    3) Both?
    4) Something else causing change?

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  8. How else can you gather answers to that
    last question with tools you have?
    (keep the answer to yourself at first;
    type “READY” in chat when you have an idea)

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  9. WHAT REALLY HAPPENS
    (UNDER THE RIGHT CONDITIONS)…
    Performance
    Time
    Status Quo
    New Status
    Quo
    Change introduced
    and challenges
    assumptions

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  10. SMOOTHING IT OUT, WE GET THE J-CURVE
    Time
    (1) Status
    Quo/Old
    (8) New Status
    Quo
    (2) Change
    introduced and
    challenges
    assumptions
    (7) Integrate New
    Learning
    Performance
    (3) Resistance
    (5) Initial
    Results / Period
    of Disruption
    (6) (first) Transforming Idea
    (4) Unlearning

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  11. HOW TO MANAGE CHANGE THROUGH EXPERIMENTS?
    Hint: Limit the Chaos
    Time
    Performance
    Sometimes known as the
    “point of chaos”;
    It will get worse before it
    gets better as the team
    wrestles with change
    Chaos

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  12. TOO MUCH CHANGE
    Can the team recover?
    (1) Status Quo/
    Old Way
    (2) Many/Bigger
    changes introduced
    and challenges
    assumptions
    Performance
    Chaos extended. Team may
    not come out of chaos without
    huge effort and support
    Chaos
    Chaos
    Time

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  13. TOO MANY CHANGES
    Time
    (1) Status
    Quo/Old
    (2) Change
    introduced
    Performance
    (3) Resistance
    Chaos
    Results may look more like this if team is not
    given time to adapt to each change and learn
    from it.

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  14. SET EXPERIMENTS
    To control the chaos

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  15. EXPERIMENT WITH, NOT ON
    (no one wants to be a lab rat)

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  16. AND MY 3 FAVORITE ONLINE
    TOOLS …

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  17. 3 FAVORITE ONLINE TOOLS
    Patience
    Empathy
    Listening

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  18. THANKS! Q&A? NEED MORE?
    Blog, articles resources &
    newsletter at https://
    www.markkilby.com
    Twitter: @mkilby
    http://www.linkedin.com/in/mkilby
    ONLINE CLASSES at https://
    distributedagilesuccess.teachable.com
    Get the book - https://
    www.markkilby.com/sdatbook/

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  19. PHOTO CREDITS
    Mountain Path - Photo by Justin Kauffman on Unsplash. https://unsplash.com/photos/a8lTjWJJgLA
    star swirl - https://unsplash.com/photos/rMmibFe4czY
    road trip - Photo by Esther Tuttle on Unsplash
    wrong way - https://unsplash.com/photos/w5sHBvTYss0
    Man in front of headlights - https://unsplash.com/photos/XIx85KpKmWU
    3 face sculpture - Photo by Mitchell Luo on Unsplash. https://unsplash.com/photos/zIoFNTnA8Ok
    Jungle bungie jump station - Photo by Nazim Zafri on Unsplash. https://unsplash.com/photos/OmQBmAU-ihI
    Oculus Rift - https://www.flickr.com/photos/121483302@N02/13491081124 CC-SA
    http://agilemanifesto.org
    2 rats - https://commons.wikimedia.org/wiki/File:Sister_ratties_3.jpg
    All other images (c) 2019 Mark Kilby & Johanna Rothman

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