Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Navigating Change While Rapidly Remote (60min version)

Mark Kilby
April 01, 2020

Navigating Change While Rapidly Remote (60min version)

This talk reveals the importance of recognizing mind shifts that may need to occur as you rapidly deal with change on your teams. Three disciplines in particular and an understanding of the Satir change model can help you navigate the change more effectively.

Mark Kilby

April 01, 2020
Tweet

More Decks by Mark Kilby

Other Decks in Business

Transcript

  1. NAVIGATING CHANGE
    WHEN RAPIDLY REMOTE
    Mark Kilby
    @mkilby
    https://www.markkilby.com

    View Slide

  2. View Slide

  3. ???

    View Slide

  4. © 2020 Mark Kilby
    WHAT ABOUT YOU?

    View Slide

  5. © 2020 Mark Kilby
    OUR PLAN
    A talk to frame the conversation
    Working agreements:
    Discussion over lecture
    Ask questions ANYTIME
    (use chat if you cannot break
    into audio)
    Please mute if not in discussion

    View Slide

  6. © 2020 Mark Kilby
    CAN WE AGREE?
    A talk to frame the conversation
    Working agreements:
    Discussion over lecture
    Ask questions ANYTIME
    (use chat if you cannot break
    into audio)
    Please mute if not in discussion

    View Slide

  7. © 2020 Mark Kilby
    • WHAT IS A MINDSET
    SHIFT (MIND SHIFT)?
    • 3 DISCIPLINES FOR
    LEADING
    DISTRIBUTED TEAMS
    • EXPERIMENTING TO
    EXPLORE MIND
    SHIFTS
    Our path today

    View Slide

  8. © 2020 Mark Kilby
    • WHAT IS A MIND
    SHIFT?
    • 3 DISCIPLINES FOR
    LEADING
    DISTRIBUTED TEAMS
    • EXPERIMENTING TO
    EXPLORE MIND
    SHIFTS
    Our path today

    View Slide

  9. My first UK trip

    View Slide

  10. © 2020 Mark Kilby
    BEST
    PRACTICES
    ONLY WORK IN
    A CERTAIN
    CONTEXT
    Mindshift that day …

    View Slide

  11. © 2020 Mark Kilby
    IN THE WRONG CONTEXT
    “Best Practices” can be harmful

    View Slide

  12. © 2020 Mark Kilby
    ARE TIME ZONES REALLY A PROBLEM?
    (another mind shift coming)

    View Slide

  13. © 2020 Mark Kilby
    WHAT IF WE CONSIDERED HOURS OF OVERLAP?

    View Slide

  14. © 2020 Mark Kilby
    WHAT IF WE LET THE
    TEAM DECIDE HOURS OF OVERLAP?

    View Slide

  15. View Slide

  16. © 2020 Mark Kilby
    – 2 mind shifts
    “Team hours over office hours”
    &
    “Give distributed teams choice”

    View Slide

  17. © 2020 Mark Kilby
    QUESTIONS?

    View Slide

  18. © 2020 Mark Kilby
    • WHAT IS A MIND
    SHIFT?
    • 3 DISCIPLINES
    FOR LEADING
    DISTRIBUTED
    TEAMS
    • EXPERIMENTING TO
    EXPLORE MIND
    SHIFTS
    Our path today

    View Slide

  19. © 2020 Mark Kilby
    3 KEY MIND SHIFTS FOR
    DISTRIBUTED LEADERS
    Manage for change through
    experiments
    Amplify communication and
    collaboration
    Focus on principles over
    practices
    These become your “daily
    disciplines” or “operating system”
    for distributed leadership

    View Slide

  20. © 2020 Mark Kilby
    3 KEY MIND SHIFTS FOR
    DISTRIBUTED LEADERS
    Manage for change through
    experiments
    Amplify communication and
    collaboration
    Focus on principles over practices
    These become your “daily
    disciplines” or “operating system”
    for distributed leadership

    View Slide

  21. © 2020 Mark Kilby
    IMAGINE A TEAM WORKING TOGETHER …
    Performance
    Time
    Status Quo
    Change
    introduced

    View Slide

  22. © 2020 Mark Kilby
    IMAGINE A TEAM WORKING TOGETHER …
    Performance
    Time
    Status Quo
    Change
    introduced
    Change could be:
    - New process
    - New team member
    - New leader
    - New tools
    - New conflict
    - Urgent request
    - Urgent change in direction
    - Tool failure
    - Process failure
    - Team member out
    unexpectedly
    - Leader unavailable
    - Etc.

    View Slide

  23. © 2020 Mark Kilby
    Our expectations when
    we initiate change on
    our teams
    Our expectations when
    change is imposed
    Performance
    Time
    Status
    Quo
    New Status
    Expectations
    Change
    Time
    Performance
    Status
    Quo
    Change

    View Slide

  24. © 2020 Mark Kilby
    Question (please answer with a number in chat):
    With what happened to your team these last few weeks,
    has change been…
    1) Initiated by someone in your organization?
    2) Imposed by outside forces?
    3) Both?
    4) Caused by something else?

    View Slide

  25. © 2020 Mark Kilby
    How else can you gather answers to that
    last question with tools you have?
    (keep the answer to yourself at first;
    type “READY” in chat when you have an idea)

    View Slide

  26. © 2020 Mark Kilby
    WHAT REALLY HAPPENS
    (UNDER THE RIGHT CONDITIONS)…
    Performance
    Time
    Status Quo
    New Status
    Quo
    Change introduced
    and challenges
    assumptions

    View Slide

  27. © 2020 Mark Kilby
    SMOOTHING IT OUT, WE GET THE J-CURVE
    Time
    (1) Status
    Quo/Old
    (8) New Status
    Quo
    (2) Change
    introduced and
    challenges
    assumptions
    (7) Integrate New
    Learning
    Performance
    (3) Resistance
    (5) Initial
    Results / Period
    of Disruption
    (6) (first) Transforming Idea
    (4) Unlearning

    View Slide

  28. © 2020 Mark Kilby
    – an attentive audience member
    But wait. You said something about
    “under the right conditions”?

    View Slide

  29. Mind shift: Best way to navigate change is through Experimentation
    (How to experiment is the last part of the presentation)

    View Slide

  30. © 2020 Mark Kilby
    QUESTIONS?

    View Slide

  31. © 2020 Mark Kilby
    3 KEY MIND SHIFTS FOR
    DISTRIBUTED LEADERS
    Manage for change through
    experiments
    Amplify communication and
    collaboration
    Focus on principles over practices
    These become your “daily
    disciplines” or “operating system”
    for distributed leadership

    View Slide

  32. © 2020 Mark Kilby
    THIS IS
    THE WAY
    TO
    WORK
    REMOTELY
    Some believe…

    View Slide

  33. © 2020 Mark Kilby
    A TYPICAL DISTRIBUTED
    COLLABORATION PROBLEM
    You hire great people from all over the
    world
    Team sets some good hours of overlap
    Location 1 people work well together
    Location 2 & 3 feel isolated (left out of
    conversations, small tasks, not clear on
    big picture)
    Eventually, people in location 2 or 3
    either join an all remote team .. Or
    just join another company

    View Slide

  34. © 2020 Mark Kilby
    TEAM AFFILIATION OVER LOCATION AFFILIATION
    (another mindshift)
    Strengthen
    Weaken

    View Slide

  35. © 2020 Mark Kilby
    Nebula
    whole team dispersed

    View Slide

  36. © 2020 Mark Kilby
    HOW TO BUILD TEAM AFFILIATION
    Hours of Overlap
    Dedicated Team Backchannel
    Buddy System & Co-Pilot(s)
    Know the Whole Person
    Bring everyone together for big
    initiative / quarterly planning

    View Slide

  37. © 2020 Mark Kilby
    QUESTIONS?

    View Slide

  38. © 2020 Mark Kilby
    3 KEY MIND SHIFTS FOR
    DISTRIBUTED LEADERS
    Manage for change through
    experiments
    Amplify communication and
    collaboration
    Focus on principles over
    practices
    These become your “daily
    disciplines” or “operating system”
    for distributed leadership

    View Slide

  39. View Slide

  40. View Slide

  41. View Slide

  42. © 2020 Mark Kilby
    • WHAT IS A MIND
    SHIFT?
    • 3 DISCIPLINES FOR
    LEADING
    DISTRIBUTED TEAMS
    • EXPERIMENTING
    TO EXPLORE
    MIND SHIFTS
    Our path today

    View Slide

  43. © 2020 Mark Kilby
    HOW TO MANAGE CHANGE THROUGH EXPERIMENTS?
    Hint: Limit the Chaos
    Time
    Performance
    Sometimes known as the
    “point of chaos”;
    It will get worse before it
    gets better as the team
    wrestles with change
    Chaos

    View Slide

  44. © 2020 Mark Kilby
    TOO MUCH CHANGE
    Can the team recover?
    (1) Status Quo/
    Old Way
    (2) Many/Bigger
    changes introduced
    and challenges
    assumptions
    Performance
    Chaos extended. Team may
    not come out of chaos without
    huge effort and support
    Chaos
    Chaos
    Time

    View Slide

  45. © 2020 Mark Kilby
    TOO MANY CHANGES
    Time
    (1) Status
    Quo/Old
    (2) Change
    introduced
    Performance
    (3) Resistance
    Chaos
    Results may look more like this if team is not
    given time to adapt to each change and learn
    from it.

    View Slide

  46. © 2020 Mark Kilby
    SET EXPERIMENTS
    To control the chaos

    View Slide

  47. View Slide

  48. © 2020 Mark Kilby
    EXPERIMENT WITH, NOT ON
    (no one wants to be a lab rat)

    View Slide

  49. © 2020 Mark Kilby
    • WHAT IS A MIND SHIFT?
    • 3 DISCIPLINES FOR LEADING
    DISTRIBUTED TEAMS:
    • MANAGING CHANGE
    THROUGH EXPERIMENTS
    • AMPLIFY COMMUNICATION
    AND COLLABORATION
    • FOCUS ON PRINCIPLES, NOT
    PRACTICES
    • EXPERIMENTING TO
    EXPLORE MIND SHIFTS
    Our path today

    View Slide

  50. © 2020 Mark Kilby
    AND MY 3 FAVORITE ONLINE
    TOOLS …

    View Slide

  51. © 2020 Mark Kilby
    3 FAVORITE ONLINE TOOLS
    Patience
    Empathy
    Listening

    View Slide

  52. © 2020 Mark Kilby
    THANKS! Q&A? NEED MORE?
    Blog, articles resources & distributed
    agile newsletter at https://
    www.markkilby.com
    Twitter: @mkilby
    http://www.linkedin.com/in/mkilby
    ONLINE CLASSES at https://
    distributedagilesuccess.teachable.com, includes
    FREE course for Rapidly Remote
    Get the book - https://
    www.markkilby.com/sdatbook/

    View Slide

  53. © 2020 Mark Kilby
    BACKUP CONTENT

    View Slide

  54. © 2020 Mark Kilby
    WHAT IF WE CONSIDERED HOURS OF OVERLAP?

    View Slide

  55. © 2020 Mark Kilby
    WHAT IF WE LET THE
    TEAM DECIDE HOURS OF OVERLAP?

    View Slide

  56. © 2020 Mark Kilby
    PHOTO CREDITS
    Mountain Path - Photo by Justin Kauffman on Unsplash. https://unsplash.com/photos/a8lTjWJJgLA
    star swirl - https://unsplash.com/photos/rMmibFe4czY
    road trip - Photo by Esther Tuttle on Unsplash
    wrong way - https://unsplash.com/photos/w5sHBvTYss0
    Man in front of headlights - https://unsplash.com/photos/XIx85KpKmWU
    3 face sculpture - Photo by Mitchell Luo on Unsplash. https://unsplash.com/photos/zIoFNTnA8Ok
    Jungle bungie jump station - Photo by Nazim Zafri on Unsplash. https://unsplash.com/photos/OmQBmAU-ihI
    Oculus Rift - https://www.flickr.com/photos/[email protected]/13491081124 CC-SA
    http://agilemanifesto.org
    2 rats - https://commons.wikimedia.org/wiki/File:Sister_ratties_3.jpg
    All other images (c) 2019 Mark Kilby & Johanna Rothman

    View Slide