Voice Agent with Watson x Twilio

Voice Agent with Watson x Twilio

2018/12/8に開催された「IBM Cloud Community Summit 2018」で使用した登壇資料になります。

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Katsumi Takahashi

December 08, 2018
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    Copyright (C) KDDI Web Communications Inc. All Rights Reserved 2

    Evangelist Katsumi Takahashi
 KDDI Web Communications Inc. Twilio Division facebook: katsumi.takahashi Twitter: _katsumi github: mobilebiz qiita: mobilebiz
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    © 2009 - 2014 Twilio, Inc. All rights reserved. ABOUT

    US ʮτΡΠϦΦʯͱൃԻ͠·͢ɻ 2008೥ αʔϏε։࢝ ຊࣾ͸αϯϑϥϯγεί ϩϯυϯɺχϡʔϤʔΫɺϚυ Ϧʔυɺ߳ߓɺγϯΨϙʔϧͳ Ͳɺੈք11ϲॴʹڌ఺͋Γ 2016೥6݄ʹIPOʢNYSEʣ
  3. 8.

    Copyright (C) KDDI Web Communications Inc. All Rights Reserved ΩϟϦΞͱͷి࿩ճઢܖ໿͸ཁΓ·ͤΜ

    νϟωϧͷ֓೦͕͋Γ·ͤΜ جຊྉ͕͋Γ·ͤΜ ϓϩάϥϜͰి࿩Λ੍ޚͰ͖·͢
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    10 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account

    Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
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    11 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account

    Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
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    14 ENGAGEMENT CLOUD PROGRAMMABLE COMMUICATIONS CLOUD SUPER NETWORK Runtime Account

    Security Multi-channel Communications APIs AUTHY NOTIFY TASKROUTER PROG. SMS PROG. VOICE PROG. VIDEO PROG. CHAT PROG. FAX PHONE NUMBERS SHORT CODES SIP TRUNKING CHANNELS Global coverage Elastic capacity Network learning Instant provisioning Clean numbers FUNCTIONS DEBUGGER ASSETS USERS CREDENTIALS SYNC ADD-ONS PROXY FLOWS PROG. WIRELESS UNDERSTAND FRAMES Engagement Studio VERIFY LOOKUP Notifications Contact Center Mobile Workforce Developer
 Experience
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    © 2009 - 2014 Twilio, Inc. All rights reserved. TWILIO

    STUDIO υϥοάΞϯυυϩοϓͰɺίʔ ϧϑϩʔ΍ϝοηʔδϯάϑϩʔ Λ࡞੒͢Δ͜ͱ͕Ͱ͖ΔσβΠ ϯπʔϧɻ ΢ΟδΣοτͱݺ͹ΕΔ෦඼Λ ૊Έ߹ΘͤΔ͜ͱͰɺ؆୯ʹ*73 γεςϜͳͲΛ࡞Δ͜ͱ͕Մೳ Ͱ͢ɻ
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    Copyright (C) KDDI Web Communications Inc. All Rights Reserved 17

    Twilio Watson Speech to Text Text to Speech Natural Language Understanding Watson Assistant Language Translator Personality Insights Tone Analyzer Watson Studio Watson Machine Learning Watson Knowledge Catalog Discovery News Knowledge Studio Visual Recognition Voice SMS Chat Video Fax Studio Phone Numbers Elastic SIP Trunking Channels Wireless Proxy Authy TwilioͱWatson͸ɺଟ͘ͷ৔߹૬ޓ ิ׬ؔ܎ʹ͋Γ·͢ɻ
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    Twilio x Watson Ϣʔεέʔε • Ի੠ೝࣝܥιϦϡʔγϣϯ • Voice RecordingɺTwilio ClientͷStream࿈ܞ

    • ը૾ೝࣝܥιϦϡʔγϣϯ • Twilio Videoͱ࿈ܞ • νϟοτϘοτܥιϦϡʔγϣϯ • SMS΍ChannelsɺProgrammable Chatͱ࿈ܞ • ձ࿩ϘοτܥιϦϡʔγϣϯ • Programmable VoiceɺElastic SIP Trunkingͱͷ࿈ܞ
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    ձ࿩Ϙοτͷύλʔϯ • IVRͷԆ௕ • DTMFͷ୅ΘΓʹԻ੠Λར༻ • ୹͍୯ޠͰͷԠ౴ • ୯७ͳจࣈྻ൑ఆϨϕϧ •

    νϟοτϘοτͷൃల • Ի੠ೝࣝͷਫ਼౓͕ॏཁ • ձ࿩Τϯδϯͷ࠾༻ • ਓ΁ͷεΠον Twilio Studioͷकඋൣғ Watsonͷकඋൣғ
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    • ձ࿩ϘοτΛ؆୯ʹ࣮૷ • STTɺTTSɺAssistantͷ૊Έ߹Θͤ • ถࠃ౦෦ͱถࠃೆ෦Ͱఏڙ Voice Agent with Watsonͱ͸

    Voice Agent STT Assistant TTS Provider Voice Agent with Watson • NetFoundry • Twilio • AT&T & Others 6/26 GA
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    Voice Agent with Watsonͷػೳ • ӳޠʢUS/UKʣɺ೔ຊޠɺεϖΠϯޠɺϙϧτΨϧޠʹରԠ • SIPɺRTPɺG.711ϓϩτίϧʢЖ-Law/A-LawʣΛαϙʔτ • ΞΫγϣϯɾλάΛ࢖ͬͯɺWatson

    Assistant αʔϏε͔Β੾அͨ͠ ΓɺΦϖϨʔλʹసૹͤ͞Δ͜ͱ΋Մೳ • Ԡ౴ʹ͕͔͔࣌ؒΔ৔߹͸ɺࢦఆ͞ΕͨԻ੠ϑΝΠϧΛ࠶ੜՄೳ • Text to SpeechͰSSMLλάΛར༻Մೳ • ൃ৴ऀͷ৘ใ΍Speech to Textͷ݁ՌͳͲΛ֎෦αʔϏεͱ࿈ܞՄೳ
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    Voice Agent with Watsonͷྉۚ • Liteϓϥϯ • ಉ࣌ʹ2νϟϯωϧɺ100෼/݄·Ͱ • Standardϓϥϯ

    • ಉ࣌ʹ2νϟϯωϧɺ1,000෼/݄·Ͱ͸ແྉ • 1,001ʙ250,000෼͸ɺ$0.12/෼ • 250,001ʙ500,000෼͸ɺ$0.09/෼ • 500,001ʙ1,000,000෼͸ɺ$0.07/෼ • 1,000,001෼ʙ͸ɺ$0.05/෼
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    ·ͱΊ • Watson Voice AgentͱTwilio Elastic SIP Trunkͷ૊Έ߹Θͤ͸ͼͬ͘ Γ͢Δ΄Ͳ؆୯ʹ࣮૷ՄೳɻϓϥϯʹΑͬͯಉ࣌઀ଓ਺ͷ੍ݶ ͕͋ΔͷͰ஫ҙɻ

    • ΦϖϨʔλʢ༗ਓʣʹ੾Γସ͑Δ͜ͱ΋Twilioܦ༝ͰՄೳɻ PSTNܦ༝Ͱసૹ͢Δ৔߹͸ɺTwilio൪߸͔Βൃ৴͠ͳ͍ͱൃ൪ ௨஌Ͱ͖ͳ͍ɻ