Teamwork: What makes teams work or fail? - Estelle Oliva-Fisher

Estelle Oliva-Fisher

Transcript

1. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Welcome! Teamwork: What makes teams work or fail?
2. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Agenda • Welcome • Ice Breaker/Warm Up • Stages of Team Development • Activity: Easing Our Way Through Team Development • Effective Feedback • Activity: Feedback Loop • Constructive Communication • Activity: Team Challenge! • Wrap-Up/Q&A
3. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Ice Breaker: Lightning Rounds • “The best team experience I’ve ever had was…” • “The most challenging team experience I’ve ever had was…”
4. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Stages of Team Development Proposed by Bruce Tuckman in 1965. The model maintains that all stages are necessary for teams to grow, develop, and be high-performing. • Forming • Storming • Norming • Performing
5. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Activity: -Divide into small groups -Each group will be assigned a stage -For your assigned stage, brainstorm specific activities that your team could put into practice to help navigate that stage. Easing Our Way Through Team Development
6. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Effective Feedback • Why do you give feedback? • What are the reasons you have given feedback in the past?
7. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Effective Feedback • Remember back to a time that you received feedback which was difficult to hear, but ultimately it helped you grow. What made it effective feedback?
8. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Effective Feedback Qualities: • Constructive and Descriptive • Specific • Impact on Others • Focus on Behaviours, Not Individual • Ownership • Actionable
9. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Activity: Feedback Loop • Arrange yourself in groups of 2 or 3 • Designate who will be the drawer, director, and observer. • The director and the drawer will be sitting back to back. • The director will be guiding the drawer in drawing a picture that only him/her and the observer can see. • The drawer will attempt to draw what the director is explaining. The observer will simply watch the process. • You have 5 minutes.
10. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Constructive Communication Principles: • Discovering underlying values • Communicating feelings • Making actionable requests
11. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Constructive Communication: Basic Formula • Describe a specific behaviour or action • Identify the feeling • Detail the impact • Request for action • Revisit
12. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Activity: Team Challenge Rules: • This is a race! Whichever team gets both challenges done, wins! • First challenge: Talking Allowed • Second challenge: No Talking Allowed
13. Engineers leading change to build a better world. ilead.engineering.utoronto.ca Summary • Two methods to help navigate conflict and develop more meaningful relationships • Helps to understand where your team is in terms of development • Remember that all teams are bound to go back to the storming stage, most commonly when a change occurs.