Three C's of DevOps - DevOpsDays India

You're coding your infrastructure, you're counting api requests per second, you've built a continuous delivery pipeline, but are you DevOp'ing? DevOps is full of big ideas and big changes. How do you implement DevOps in your organization? In this talk, we'll discuss the three C's of DevOps: Character, Collaboration, and Community. You cannot DevOp alone, but don't worry, you are not alone; together we are redefining IT, redefining business, and redefining customer service.

Transcript

1. Three C's of DevOps
2. Nathen Harvey • Technical Community Manager at Opscode • Co-host of the Food Fight Show Podcast • @nathenharvey • nharvey@opscode.com
3. DevOps
4. http://www.flickr.com/photos/docsearls/5500714140 Operations QA Dev Product Management
5. http://www.flickr.com/photos/docsearls/5500714140 http://www.flickr.com/photos/bontempscharly/8094344618 DevOps QA Dev Product Management
6. http://www.flickr.com/photos/docsearls/5500714140 http://www.flickr.com/photos/bontempscharly/8094344618 DevOps QA Dev Product Management $ sudo su -
7. http://www.flickr.com/photos/docsearls/5500714140 http://www.flickr.com/photos/bontempscharly/8094344618 DevOps QA Dev Product Management $ sudo su -
8. http://www.flickr.com/photos/docsearls/5500714140 http://www.flickr.com/photos/bontempscharly/8094344618 DevOps QA Dev Product Management $ sudo su -
11. DevOps is not... • A new name for • System Administration • Operations • Release Engineering • Site Reliability Engineering • A tool • A team
12. What is DevOps? • Cultural and professional movement • Development and Operations working together toward a common goal • Leveraging ideas & processes from other industries • To create awesome customer experiences
13. Three C's of DevOps • Culture
14. Three C's of DevOps • Culture • Continuous Delivery
15. Three C's of DevOps • Culture • Continuous Delivery • Chef
16. Not Really • Important to DevOps • Culture • Continuous Delivery • Chef • But not the 3 C's I'd like to explore today
17. Three C's of DevOps • Character • Communication • Community
18. Re-enforce culture with technology, and vice versa
19. Re-enforce culture with technology, and vice versa “Tooling is culture institutionalized” - Adam Jacob
20. Culture & Tools
21. Three C's of DevOps • Character • Communication • Community
22. Trust Others to Behave Responsibly
23. Perseverance • Curiosity • Learning • Troubleshooting
24. Lift Up http://www.flickr.com/photos/sarahhoss/8082394829/
25. Respect • You don't have to like each other but you do need to recognize contributions and treat each other well Walls, Mandi. O’Reilly Media. 2013
26. Empathy • The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another http://www.merriam-webster.com/dictionary/empathy
27. Character • Trust • Learning & Curiosity • Perseverance • Mentoring • Respect • Empathy
28. Character Traits - In Practice • Test-driven development • Automated deployment • Hack days • Incident Management • Post-mortems
29. Character Traits - In Tools • Distributed Version Control Systems • Automated build, test, and deployment pipelines • Metrics and data that are freely available
30. Three C's of DevOps • Character • Communication • Community
31. Aligning Objectives http://www.flickr.com/photos/amylovesyah/5042999235 http://www.flickr.com/photos/maryamandathompson/4810162947/
32. Communication • Current Infrastructure and Process are documented
33. Communication • Current Infrastructure and Process are documented template "/etc/apache2/apache2.conf" do source "apache2.conf.erb" owner "root" group "root" mode "0644" variables(:allow_override => "All") notifies :reload, "service[apache2]" end
34. Communication • Current Infrastructure and Process are documented clusters: - amazon: - ec2 1: run_list: role[mysql] options: -S mray -i ~/.ssh/mray.pem -x ubuntu -G default -I ami-8af0f326 -f m1.medium - ec2 3: run_list: role[webserver] recipe[mysql::client] options: -S mray -i ~/.ssh/mray.pem -x ubuntu -G default -I ami-7000f019 -f m1.small
35. Metrics for All http://www.flickr.com/photos/madmask/421679860
36. Sit Together http://www.flickr.com/photos/jmorganbaker/6673373141
37. Eat Together http://www.flickr.com/photos/libraryman/5460313574
38. Water Cooler http://www.flickr.com/photos/pieterdewit/3507446040/
39. Alignment http://www.flickr.com/photos/wwendyw/5450873183 http://www.flickr.com/photos/wwendyw/5450873183
40. Stop Tolerating Assholes
41. You're an Asshole if: • After encountering you, people feel oppressed, humiliated, or otherwise worse about themselves • You target people less powerful than you Sutton, Robert. Business Plus. 2007
42. Effective Communication • Lead with questions, not statements • Understand the effort and time others have invested • Avoid the passive aggressive snark http://www.flickr.com/photos/aloha75/4753674243/sizes/l/in/photostream/
43. Communication • Coded Infrastructure and Process • Metrics for All • Co-location • Eat together • Hangout at the water cooler • Align with Business Objectives • No Asshole Rule
44. Communication - In Practice • Game Days • Incident Management • Post-mortems
45. Communication - In Tools • Infrastructure as Code • Big, visible monitors with • Build Status • Business Metrics • Visibility of work • Ability to tie work to business priorities
46. Three C's of DevOps • Character • Communication • Community
47. Community
48. Podcasts
49. Conferences
50. Code Sharing
51. Road Trip http://www.flickr.com/photos/smemon/4834936917
52. Engineer Exchange http://www.afsusa.org/
53. Job Interviews http://www.flickr.com/photos/usfbps/4607150722
54. Community • Meetups • Podcasts • Conferences • Code Sharing • Road Trip • Engineer Exchange • Job Interviews
55. Community - In Practice • Host meetups & encourage attendance • Viewing / listening parties for conference videos • Book clubs • Hack Days • 10% Time
56. Community - In Tools • IRC, Twitter, Mailing Lists, Discussion Forums • Github and Bitbucket • Google Hangouts
57. Three C's of DevOps • Character • Communication • Community
58. Re-enforce culture with technology, and vice versa
59. Re-enforce culture with technology, and vice versa “Tooling is culture institutionalized” - Adam Jacob
60. Culture & Tools
61. Is the cultural and professional movement that grew directly from the collective experience of the pioneers of this transition It’s application to traditional IT is 1:1 The business adaptations encapsulated in DevOps will eventually be ubiquitous ....At least, if you want to be great at the next couple decades of global economic growth DevOps
62. The Future • DevOps is "the way" businesses and IT work • "The future is already here - it's just not evenly distributed" -William Gibson
63. Thank you! • Nathen Harvey • Technical Community Manager at Opscode • Co-host of the Food Fight Show Podcast • @nathenharvey • nharvey@opscode.com