OTEC Niagara Canada Web-based Learning Course

Presentation by OTEC to Tourism Partnership of Niagara Stakeholder Meeting. May 1, 2012.

Transcript

1. The Tourism Partnership of Niagara Niagara Canada Web-based Learning Course
2. •  Independent, not-for-profit training & human resource development organization •  Specializes in instructor-led, web-based learning and blended learning training and program development •  Tourism standards, research, H.R tools About OTEC
3. ü  Increases Customer Loyalty = ü  Increases Recommendations = ü  Increases Employee Morale = Why invest in training? áProfit  
4. ü  Friendliest and most knowledgeable service providers ü  Promote and share pride of region ü  Anticipate guest needs Niagara Region Training Goals
5. ü  Available 24/7 ü  Self-paced learning ü  Highly interactive ü  Broader reach ü  Cost effective Solution: Web-based Learning
6. ü Articulate passion for the region ü Share “personal favourites” with guests ü Know where to access information ü Move the guest experience from ordinary to extraordinary ü Resolve guest concerns successfully Learning Outcomes
7. ü Ambassador (subject matter expert) ü Naturally awe-inspiring ü Fun ü Surprising trivia ü Capturing magical moments, memories ü True stories by tourism professionals Themes
8. 1.  Welcome 2.  Let Me Tell You About Niagara! 3.  How Can I make your Visit to Niagara Extraordinary! 4.  Your Visit’s Not Extraordinary? Let Me Fix It! 5.  Certification Quiz Web-Based Learning Modules
9. •  Certificate of completion •  Additional ideas: o Lapel Pin o Button Congratulations!
11. Accessible  Niagara   Niagara  Nature  Tours   Braymark  Services   Niagara  Sports  Commission   Brock  University   NOTL  Chamber  of  Commerce   Flat  Rock  Cellars   OMAFRA   Great  Wolf  Lodge   ScoEa  Bank  ConvenEon  Centre   Inniskillin  Wines   Twenty  Valley  Tourism  AssociaEon   Lakebreeze  Niagara  B&B   Vineland  Estates  Winery   Malivoire  Wine   Wine  Council  of  Ontario     Niagara  College   Wine  Country  Tours   Thank You Advisory Committee!