Backlogと業務プロセスのちょっといい関係

2024年7月20日開催
『JBUG岡山 #6 なんでもアリのBacklogバーリ・トゥード』での発表資料です。

Transcript

1. Copyright Nulab Inc. All Rights Reserved. Backlogͱۀ຿ϓϩηεͷ ͪΐͬͱ͍͍ؔ܎ גࣜձࣾψʔϥϘ αʔϏε։ൃ෦ Πϯϋ΢εγεςϜ՝ Տ಺ɹҰ߂ JBUGԬࢁ #6 ͳΜͰ΋ΞϦͷBacklogόʔϦɾτΡʔυ
2. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. Kazuhiro Kawachi Տ಺ Ұ߂ גࣜձࣾψʔϥϘ αʔϏε։ൃ෦ Πϯϋ΢εγεςϜ՝ ՝௕ ૔ෑੜ·Εɻ༮গظ͸ඒ؍஍۠ͷۙ͘Ͱҭͪ·ͨ͠ɻ SIerͰͷडୗ։ൃɺࣗࣾύοέʔδͷ඼࣭؅ཧɺϓϩηε վળਪਐͳͲΛܦͯɺ2021೥ψʔϥϘʹೖࣾɻ ࣾ಺σʔλج൫ͷ੔උ΍ۀ຿ޮ཰ԽΛਪਐ͢ΔνʔϜͷϚ ωʔδϟʔΛ΍ͬͯ·͢ɻԬࢁࢢࡏॅɻ
3. Copyright Nulab Inc. All Rights Reserved.
4. Copyright Nulab Inc. All Rights Reserved.
5. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ࠓճͷൃදςʔϚʹܾΊͨཧ༝ • લ৬ͰπʔϧಋೖΛਪਐ͍ͯͨ͜͠Ζʮπʔϧಋೖͷલʹۀ຿ϓϩηεΛ͠ ͔ͬΓܾΊΔ͜ͱ͕େࣄͰ͢ΑʯͱݴΘΕͨͷ͕ະͩʹ಄͔Β཭Εͳ͍ɻ • ψʔϥϘࣾ಺Ͱ΋ʮࣗ෼ͨͪࣗ਎ɺ΋ͬͱBacklogΛ͏·͘࢖͍͍ͨΑͶʯ ͱ͍͏ػӡ͕ߴ·͍ͬͯΔɻ • BacklogΛ΋ͬͱ͏·͘࢖ͬͯۀ຿ϓϩηεͱϚονͤ͞Δʹ͸Ͳ͏͢Ε͹͍ ͍ͷ͔վΊͯߟ͑ͯΈͨ͘ͳͬͨɻ
6. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ࠓ೔͸BacklogΨν࿀੎͕ଟͦ͏ͳͷͰ࣭໰͍ͤͯͩ͘͞͞ɻ Backlogͷ՝୊ɺͲ͏ӡ༻ͯ͠·͔͢ʁ
7. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. Q1. ୭͕՝୊Λొ࿥ͯ͠·͔͢ʁ 1. Ϛωʔδϟʔ / σΟϨΫλʔ / νʔϜϦʔμʔ 2. λεΫΛ͓ئ͍͢Δਓ͕ొ࿥ 3. λεΫΛड͚࣋ͭਓ͕ࣗ෼Ͱొ࿥ 4. ୭΋ొ࿥ͯ͘͠Εͳͯ͘ࠔͬͯΔ 5. APIͰࣗಈొ࿥ͯ͠Δ͔Β୭΋ొ࿥͠ͱΒΜ
8. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. Q2. ୭͕՝୊Λ׬ྃͯ͠·͔͢ʁ 1. Ϛωʔδϟʔ / σΟϨΫλʔ / νʔϜϦʔμʔ 2. λεΫΛड͚࣋ͭਓ͕ࣗ෼Ͱ׬͍ྃͯ͠Δ 3. λεΫΛ͓ئ͍ͨ͠ਓ͕׬͍ྃͯ͠Δ 4. ୭΋׬ྃʹͯ͘͠Εͳͯ͘ࠔͬͯΔ
9. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. Q3.ʮॲཧࡁΈʯͱʮ׬ྃʯɺ࢖͍෼͚ͯ·͔͢ʁ 1. όονϦ࢖͍෼͚ͯΔΑʂ 2. ͍͋·͍ͳײ͡ʹͳͬͪΌͬͯΔͳ͊ɾɾɾ 3. ͋͑ͯ࢖ͬͯͳ͍Ͱ͢ɻ 4. ͳΜͰ͔͢ɺ͜Εʁ
10. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. https://backlog.com/ja/blog/what-is-the-difference-between-resolved-and-closed/ ॲཧࡁΈͱ׬ྃͷҧ͍ ະରԠɿ࡞ۀʹະணखͷঢ়ଶ ॲཧதɿ࡞ۀʹணख͍ͯ͠Δঢ়ଶ ॲཧࡁΈɿ࡞ۀͷ੒Ռ෺ΛνʔϜϦʔμ ʔ΍ϓϩδΣΫτϚωʔδϟʔʹ֬ೝ͠ ͯ΋Β͏ঢ়ଶ ׬ྃɿ੒Ռ෺ͷνΣοΫ͕׬ྃͨ͠ঢ়ଶ ʢʹϦϦʔε͕Ͱ͖ͨঢ়ଶʣ
11. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ՝୊Λ࢖͍͜ͳͤͳ͍ཁҼ 1. ऴྃ৚͕݅ॻ͔Ε͍ͯͳ͍ 2. ظݶ೔͕ઃఆ͞Ε͍ͯͳ͍ 3. ୲౰ऀ͕ઃఆ͞Ε͍ͯͳ͍ɻ΋͘͠͸͏·͘ΞαΠϯͰ͖ͳ͍ɻ 4. ঢ়ଶ͕มߋ͞Εͳ͍ 5. λεΫΛ਱ߦ͢ΔͨΊͷ৘ใ΍஌͕ࣝ଍Γͳ͍ 6. ՝୊ࣗମ͕ొ࿥͞Εͳ͍ ࠓճ͸3Ҏ߱ʹϑΥʔΧεͯ͠ɺ ͳͥ͜͏͍͏͜ͱ͕ى͖Δͷ͔ߟ͑ͯΈ·͢
12. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ՝୊Λ࢖͍͜ͳͤͳ͍ཁҼ • ୲౰ऀ͕ઃఆ͞Ε͍ͯͳ͍ɻ΋͘͠͸͏·͘ΞαΠϯͰ͖ͳ͍ɻ ◦ ୭͕ͲΜͳ໾ׂΛ୲͍ͬͯΔͷ͔ᐆດ • ঢ়ଶ͕มߋ͞Εͳ͍ ◦ ୭ʹϘʔϧΛ౉ͤ͹͍͍ͷ͔൑அͰ͖ͳ͍ ◦ ୭ʹใࠂ͢Ε͹λεΫΛΫϩʔζͰ͖Δͷ͔͕Θ͔Βͳ͍ • λεΫΛ਱ߦ͢ΔͨΊͷ৘ใ΍஌͕ࣝ଍Γͳ͍ ◦ ৘ใΛఏڙͯ͘͠ΕΔਓ͕͍ͳ͍ͷͰλεΫʹணखͰ͖ͣ஗Ε͍ͯ͘ ◦ ࠔͬͨ͜ͱ͕͋ͬͯ΋୭ʹ΋૬ஊͰ͖ͳ͍ • ՝୊ࣗମ͕ొ࿥͞Εͳ͍ ◦ ࣗ෼ͷλεΫͰ͋Δͱ͍͏ೝ͕ࣝͳ͍ ◦ ࣗ෼ͷλεΫΛڞ༗͢Δඞཁੑʹؾ͍͍ͮͯͳ͍
13. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ՝୊Λ࢖͍͜ͳͨ͢Ίʹ͸... ੹೚෼୲ͷಁ໌ੑ ͕ඞཁͳͷͰ͸ʁ
14. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. RACIνϟʔτΛ࢖ͬͯΈΑ͏ A͞Μ B͞Μ C͞Μ D͞Μ λεΫ1 A R C C λεΫ2 A R C I λεΫ3 A I R C λεΫ4 A C C R ϓϩδΣΫτ಺ͷ੹೚෼୲Λ໌֬ʹ͢ΔͨΊͷϑϨʔϜϫʔΫ
15. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. RACIͷ໾ׂ RʢResponsibleʣɿ࣮ߦ੹೚ऀ λεΫͷ࣮ߦʹ੹೚Λ࣋ͭɻෳ਺͍ͯ΋ߏΘͳ͍ɻ Accountableʢઆ໌੹೚ऀʣͱ݉ͶΔ͜ͱ΋͋Δɻ AʢAccountableʣɿઆ໌੹೚ऀ λεΫͷਐḿ΍׬ྃʹ͍ͭͯ֎෦΁ͷઆ໌੹೚Λ࣋ͭɻλεΫʹର͢ΔঝೝݖݶΛ࣋ͭɻ ੹೚ͷॴࡏΛ໌֬ʹ͢ΔͨΊ1ਓ͚ͩʹ͢Δɻ CʢConsultedʣɿڠۀઌ͋Δ͍͸૬ஊઌ λεΫʹؔ͢Δ஌ݟΛ࣋ͪɺResponsible͔Βͷ૬ஊΛड͚෇͚Δɻෳ਺͍ͯ΋ߏΘͳ͍ɻ IʢInformedʣɿใࠂઌ λεΫͷਐḿΛใࠂ͓ͯ͘͠΂͖ਓɻෳ਺͍ͯ΋ߏΘͳ͍ɻ
16. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ΈΜͳେ޷͖৘ใॲཧࢼݧ https://www.ipa.go.jp/shiken/mondai-kaiotu/gmcbt8000000apad-att/2021r03a_pm_am2_qs.pdf ʮྩ࿨3೥౓ळظ ϓϩδΣΫτϚωʔδϟʔࢼݧɹޕޙIIʯͰग़୊͞Εͯ·͢ɻ
17. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. https://backlog.com/ja/blog/clarify-responsibility-with-raci-chart/ BacklogϒϩάͰ΋঺հ͍ͯ͠·͢ Backlogϒϩάɿ RACIͱ͸ʁRACIνϟʔτͰ؅ཧ෦໳ͷ ۀ຿੹೚ΛՄࢹԽͨ͠࿩
18. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ՝୊ͷঢ়ଶΛRACIʹ͋ͯ͸ΊͯΈͨྫ Aʢઆ໌੹೚ऀʣ͸಺༰Λ֬ೝ͠໰୊ͳ͚Ε͹՝୊Λ׬ྃ͢Δɻ ඞཁʹԠͯ͡Iʢใࠂઌʣʹϝϯγϣϯ͢Δɻ Rʢ࣮ߦ੹೚ऀʣ͸ɺ࡞ۀ͕ऴΘͬͨΒঢ়ଶΛॲཧࡁΈʹมߋ͠ɺ ୲౰ऀΛAʢઆ໌੹೚ऀʣ΁มߋ͢Δɻ Aʢઆ໌੹೚ऀʣ͸ɺ՝୊Λొ࿥͠ɺظݶ೔Λઃఆ͢Δɻ Rʢ࣮ߦ੹೚ऀʣΛ୲౰ऀʹઃఆ͢Δɻ Rʢ࣮ߦ੹೚ऀʣ͸࡞ۀΛ࣮ߦ͢Δɻ ඞཁʹԠͯ͡Cʢ૬ஊઌʣʹ૬ஊͨ͠ΓɺAʢઆ໌੹೚ऀʣ΍Iʢใࠂ ઌʣʹঢ়گΛڞ༗ͨ͠Γ͢Δʢίϝϯτ΍ϝϯγϣϯΛ࢖༻ʣ ͋͘·ͰҰྫͰ͢ɻAͱR͕ಉ͡ਓͩͬͨΓҠৡΛͨ͠Γ͢Ε͹΋ͬͱγϯϓϧʹͳΓ·͢ɻ
19. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. RACIͷܾΊํ ࠓͷνʔϜͰ͸RACIͱ͸ݺΜͰ͍ͳ͍͕ɺ֓ͶҎԼͷΑ͏ʹ͍ͯ͠Δɻ • ػೳϦϦʔε΍νʔϜͷҙࢥܾఆʹؔ͢Δ΋ͷ ͸Ϛωʔδϟʔ͕Aʢઆ໌੹೚ऀʣ • ݸผͷλεΫ ϝϯόʔ͕Rʢ࣮ߦ੹೚ऀʣͱAʢઆ໌੹೚ऀʣΛ݉ͶΔ • Cʢ૬ஊઌʣ΍IʢใࠂઌʣʹͳΔਓ ༧ΊϓϩδΣΫτʹট଴͓͖ͯ͠ɺ͍ͭͰ΋ϝϯγϣϯΛૹΕΔΑ͏ʹͯ͠ ͓͘ɻ
20. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. RACIΛܾΊΔͷ͸ҙ֎ͱ೉͍͠ • IʢใࠂઌʣͷਓΛAʢઆ໌੹೚ऀʣʹઃఆ͢Δͱҙࢥܾఆ͕஗ΕΔɻ • Cʢ૬ஊઌʣͷר͖ࠐΈ͕ෆ଍͢ΔͱϓϩδΣΫτ͕ఀ଺͢Δɻ • Iʢใࠂઌʣ΁ͷڞ༗͕ෆ଍͢Δͱऴྃؒࡍʹࠞཚ͢Δɻ • Iʢใࠂઌʣ΁ͷઆ໌͕଍Γͳ͍ͱա৒ʹϓϩδΣΫτʹհೖ͞ΕΔɹͳͲ ϓϩδΣΫτͷ্ཱͪ͛࣌΍νʔϜͷൃ଍࣌ʹܾΊ͓͍ͯͨ΄͏͕Α͍
21. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ෳ਺෦ॺʹ·͕ͨΔۀ຿͸੹೚෼୲͕ᐆດʹͳΓ͕ͪ https://backlog.com/ja/blog/clarify-responsibility-with-raci-chart/
22. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ϓϩδΣΫτ্ཱͪ͛࣌ʹ੹೚ൣғΛܾΊ͓ͯ͘ • ϓϩδΣΫτϝϯόʔ ◦ ϓϩδΣΫτ੹೚ऀɾɾɾAʢઆ໌੹೚ऀʣʹ૬౰ ◦ νʔϜϝϯόʔɾɾɾɾɾRʢ࣮ߦ੹೚ऀʣʹ૬౰ ◦ ϨϙʔτϥΠϯɾɾɾɾɾIʢใࠂઌʣʹ૬౰ɻώτɾϞϊɾΧωʹ͍ͭͯ͸Cʢ૬ஊઌʣ • εςʔΫϗϧμʔ ◦ ϓϩδΣΫτͷ਱ߦʹΑΔӨڹΛड͚ΔਓɾɾɾIʢใࠂઌʣʹ૬౰ ◦ ٕज़΍υϝΠϯ஌ࣝʹؔ͢Δ૬ஊ૬खɾɾɾɾɾCʢ૬ஊઌʣʹ૬౰ ψʔϥϘͰ͸ɺΠϯηϓγϣϯσοΩʹϝϯόʔͱεςʔΫϗϧμʔΛهࡌ͢ΔΑ͏ʹ͍ͯ͠Δɻ
23. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ۀ຿ϓϩηε͕ݟ͑ΔΑ͏ʹ ੹೚ൣғ͕໌֬ʹͳΔ͜ͱͰɺ ۀ຿ϓϩηεΛఆٛ͠΍͘͢ͳΔɻ ʢݱ৔΁ͷώΞϦϯά͕΍Γ΍͍͢ʣ ۀ຿ϓϩηε͕ݟ͑ͯ͘Ε͹ɺγεςϜԽ ΋΍Γ΍͘͢ͳΔ
24. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ൒ظʹҰ౓ͷλεΫΛࣗಈతʹ՝୊ొ࿥ɻ νΣοΫ γʔτ D&B API ίϯϓϥΠΞϯε νΣοΫ δϣϒىಈ ๏຿୲౰ ՝୊ొ࿥ Backlog API ՝୊ʹ͸୲౰ऀͱ ࡞ۀखॱΛهࡌ γεςϜྫɿBacklog APIͰۀ຿ΛࣗಈԽ
25. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ՝୊ͷঢ়ଶΛมߋͨ͠Βࣗಈతʹδϣϒ࣮ߦɻ δϣϒىಈ ๏຿୲౰ ՝୊ͷ ঢ়ଶมߋ Backlog Webhook ௐࠪ݁Ռ อ؅DB νΣοΫ݁Ռ ঢ়ଶΛม͑Δͱ δϣϒ͕࣮ߦ͞ΕΔ γεςϜྫɿWebhookͰۀ຿ϑϩʔΛಈ͔͢
26. Copyright Nulab Inc. All Rights Reserved. Copyright Nulab Inc. All Rights Reserved. ·ͱΊ • Backlogͷ՝୊Λ͏·͘࢖͍͜ͳ͢ʹ͸੹೚ൣғͷಁ໌Խ͕ॏཁ • ੹೚ൣғΛಁ໌Խ͢Δख๏ͱͯ͠RACIνϟʔτ͕͋Δ • RACIΛ͏·͘ఆٛ͢ΔͨΊɺΠϯηϓγϣϯσοΩͰεςʔΫϗϧμʔΛચ͍ग़ ͯ͠ΈΔํ๏͕͋Δɻ • ੹೚ൣғΛ͏·͘ఆٛͰ͖Ε͹෦ॺΛލΔۀ຿ϓϩηε͕ݟ͑΍͘͢ͳΔ • ۀ຿ϓϩηεΛݟ͑ΔԽͰ͖Ε͹ɺγεςϜԽ͠΍͘͢ͳΔɻ • কདྷ͸ɺBacklog API΍WebhookͰBacklogΛۀ຿ϓϩηεʹຒΊࠐΉ͜ͱΛ໨ࢦ ͠·͠ΐ͏ɻ
27. Copyright Nulab Inc. All Rights Reserved.